Not able to use data. Phone only works on wifi

[BradPrettie]

My account is up to date and good to go. But my phone only works on wifi. I even bought extra data. I recently just started a new 3 month cycle and can’t use LTE DATA. Please help 

[will13am]

Check the phone settings also.  On Android, the data meter could be getting in the way.  Public Mobile uses 30 day cycles and Android monitors on a monthly cycle.  It is possible to him the meter limit if things are not synched.

[ShawnC13]

@BradPrettie,

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...