Community

johncross · 05-03-2019

Hi folks, Bought a new SIM card and activated the $15 plan yesterday. Tried to port my number from Koodo Prepaid - it shows as not eligible. This was discussed in the Community previously and resolved by getting the moderators involved. I messaged th...

johncross · 11-08-2017

According to PM, multiple clients were affected two days ago when we were getting a "Sorry. We cannot complete your call. You don't have active Long distance add-on...." message. It was really annoying, we are relying on communications so much, espec...

johncross · 11-06-2017

Public Mobile needs to acknowledge the problem and announce to customers what'e being done, what ETA are they targeting, how are they going to mitigate this issue. Are they going to issue a refund for the hours they went offline? Are they going to re...

johncross · 10-12-2016

My wife's account (she is not registered in the Community) has been suspended. About a month ago she decided to upgrade my account and changed her plan. I have a screenshot proving my request was registered. Also autopay has always been activated. To...

johncross · 12-01-2015

Hi folks, I was advised to post it here though it's not an idea, but this is the place where it may catch an eye of community managers. So here is the issue: I have autopay enabled with a 90 days plan. However, on the payment day I received an SMS wi...

johncross · 05-03-2019

I see. Thanks!

johncross · 05-03-2019

Another question: does it matter which moderator I sent the message to?

johncross · 05-03-2019

Cool, thanks. I didin't know they work during the weekend. Gave them both phone numbers and both account numbers in my initial message. So hopefully all will be done by Monday.

johncross · 02-15-2018

@bruorwrote:Just looking into this. I like the 7/day US roaming and 10/day international roaming. Don't like $15 for a sim card, they could have thrown a free sim in on this incentivized switch. In fairness, $7 and $10 roaming is better than ...

johncross · 02-15-2018

@Tallguy11wrote:i received this txt aswell and submitted a complaint to the ccts as well.. this is just underhanded what they are doing.. they clearly stated that there would be no changes or price increases for as long as the account was kept active...

Community

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Porting from Koodo

Is PM going to do more than just apologies for the outage last Sunday night - Monday morning?

PM needs to acknowledge the issue and make an announcement for its customers

Account suspended due to a glitch in PM system!

Reporting a bug (payment confirmation SMS)

Re: Porting from Koodo

Re: Porting from Koodo

Re: Porting from Koodo

Re: Question about this Koodo offer for Fall 2016 Promo customers

Re: Question about this Koodo offer for Fall 2016 Promo customers