Account suspended due to a glitch in PM system!

[johncross]

My wife's account (she is not registered in the Community) has been suspended.

About a month ago she decided to upgrade my account and changed her plan. I have a screenshot provin...

How can you suspend an account for not paying if it's on autopay? Especially that PM already took th...

The stupid thing is it says you have enough money on your account, so I go to change my plan and it ...

And I need to tell you guys how much am I frustrated with the email support! First time I emailed from my Self Serve account (where there was no field for PIN or Account Number)...

[johncross]

Thanks @Saray_O, it seems to be fixed finally. I submitted both account number and PIN and they re-activated the account. However, I believe the nasty glitch wich plan change must be fixed so that the issue never happens again. And this experience of asking PIN or Account and then after getting one asking for another was not nice at all. I guess contact forms must be synchronized and only one used which will have all mandatory data mandatory.

[Saray_O · Accepted solution]

Hi @johncross, 

I'm sorry about that, I understand your frustration. I will definetly look into this.

Could you send me your wife's Public Mobile phone number through a private message? 

Thank you! 

[Tino_M]

Just ask PMs @Shazia_K@Mary_M

They will help you to solve the problem

[Luddite]

Sadly you need to wait for a moderator's intervention. @Shazia_K or @Mary_M should be with you shortly.

[Ionut]

Hi @johncross i'm sorry to heard that. 

One of our moderators @Shazia_K @Mary_M @Saray_O will help you out 🙂 

As soon as they come online.