Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do I unlock my RCARLTP169-B-Black IMEI 86836xxxxxxx ? I get cell phone reception but I can not dial in or out. Please help.
I checked and my phone is supposed to be compatible. My old card doesn't have a chip, it has gold bars on the back that connect to the phone. The old car says it is micro, but it is notched. It is a SD CO2G card. What now? I have already regist...
I am trying to access my account, but I don't remember my pin, my password or security answer, the moderator is taking very long. Can someone please help me navigate this, Iv'e been trying all day
I got a call from you that my plan is not included talk but in reallyty my plan is include unlimited canada wide talk. so why i got thoes calls?? help me with my issues i mailed to moderated teams at morning but still i got no answer help me its ur...
Hello!I'm a happy Public Mobile user and don't have a lot to complain about at all, but I was just wondering if anyone else has had the same issue as myself in regards to using my mobile Device to view my usage on the Plan Overview page of your site....
A few months ago my mobile data stopped working. It will rarely (very rarely) work, but usually not. When I turn on mobile data, the mobile carrier logo in the system bar is a solid right angle triangle - no plus, no LTE, no 3G, just a triangle. When...
Hello all, I just ported my number from Petro Canada mobile to Public Mobile maybe 5 hours ago. 3 hours ago I get a text from PM saying that it was successful. I turned off my phone and turned it back on and tried to make a call, but it ends immedia...
I've paid the bill twice, how do I get the chargeback?
I created huge word document on my iPhone 7 via MS Word app. When I tried to open it and to add some changes, I saw Word was unable to read the document. It may be corrupt. My colleague on job said that I had to apply recovery word tool from Microsof...
Am disappointed in Public Mobile. I was approached last week Saturday by a young woman regarding a promotion on Bathurst- Toronto. I figured that am the best client since my Rogers phone plan is expiring next week. The deal was for me to try your ser...
PM closed the Public Lab in Feb 2018 for reasons explained in this thread. In summary: PM always welcomes new ideas and suggestions but decided (after much discussion) that the Public Lab wasn't really the best way to interact with and respond to th...
I was browsing the Koodo website and noticed that there is now an Extra Large tab. Previously there were only small, medium and large.
Hi AllOn the weekend there was a flash sale $10 promotion which I did not want as the $20 promotion is better than the flash sale. I told the Walmart employees I wanted the $20 promotion obviously that is better but I noticed in my account I only got...
Locked me out while trying to set a PIN for unlock.
I recently purchased and activated a phone at walmart. The number i was assigned was still attached to a prepaid rogers phone. I don't get my texts at times and I'm pretty pissed off at the trouble it's causing me, for work in particular. How do i ch...
My service got over on 27th May 2018 and i am not able to renew my plan or add my Credit/debit card. I want to renew the plan as fast as possible please help!
First, PM fails to honor my community rewards from April. Then, they start sending me surveys asking me why I left. Now, they even lock me out of my own account. I tried logging in as normal and gets denied. Tried changing my password, and gets denie...
Just got a new SIM card and I need to activate it. https://activate.publicmobile.ca/ keeps timing out for me, across different browsers and devices. Is the website down, and is there an expected time before it's back online? Thanks!
Hello Thank you for your time in reading this, my issue is I'm having trouble setting up my email, the direction do not match my setting on my phone and I have forgotten my password, can you please help or know someone one, Thank you, carolyn The ...
I have created my account, my cell number from other carrier has been transferred over, paid for service, account active, blackberry z10 message "SIM NOT DETECTED" Tried the tape, tried all other suggestions, inserted the sim card in friends phone an...
I switched my PM sim card from my iphone to an LG5. But my data isn't working on my LG5 now. I set up the Access Point info as per PM android APN specs (see print screen below/attached) and have re-started as well as turned off and restarted it sever...
How do I make sure my paument activated my plan properly I put my 40 dollars voucher on my account and it still says my plan expires may 30 2018 that doesn't make sense???
Why hasnt autopay taken payment?
Hi all,I am reposting with new information based on Community memebers troublshooting. I recently had to replace my phone, I have the same number, plan, SIM.For some reason for the last two days Ive had limited service but mostly no service at all. B...
Hey folks, Okay, so in my humble opinion, I think that OnePlus is to phone hardware what Public Mobile is to Canadian service providers. Let me explain why I think this with a comparison table: CategoryPublic MobileOnePlusPre-paidPM only offers pre-...
I am traveling in Europe and want to use a local SIM card. I’m a Public Mobile customer and have an iPhone 5s locked to Telus system. Can anyone help me?
I want to switch to Fido. But I set up autopay at PM. I paid next 90 days for $120 mid May. If i switch to fido saying end of May, can i get refund??
I registered this past sunday with public mobile, May 27. Brand new sim card, paid for a $30 plan but it would not activate my cell phone. Told me my phone would not work on the network and this is after i had checked the IMEI to see if it would. At ...
Hi all,I recently had to replace my phone, I have the same number, plan, SIM.For some reason for the last two days Ive had limited service but mostly no service at all. Is anyone else having this issue? Thanks in advance
So, I've been here at Public Mobile for almost 2 years nows. Started on a 30 day plan, province wide calling, with global texting, and 1 GB of 4G Data. $42/30 day. What a steal! Decided I was in love with the service, upgraded to 90 day plan, with...
