@teahzanetti wrote:
I contacted Rogers as soon as I could, and after days of them trying to bring back my old plan they said the number now belongs to public mobile, and they need to release it themselves. The only reason I need my old plan back is because of the contract I had from my new phone, and I need the number back to fix this.
I susepct that you are speaking to wrong department at Rogers, although I cannot be totally sure.
People do often change their mind about switching to new carriers. That itself isn't a problem, but the number porting does complicate things.
The fact that you have a Family plan at Rogers actually makes things easier for you. Normally, you would need to create a brand new Rogers account, but in this case, you will need to get them to open a new line on your existing Rogers account.
Do not let regular customer service do this. What you want to do is specifically make sure that you are speaking to something that is called a winback/customer loyalty/retention departement. Certain people at the Rogers call centres are allowed to make old customers offers in order to keep them as customers, and sometimes will extend offers to customers who have already left. Some of the people even in those "loyalty" departements may refuse to make an offer for you to come back because that number has already been ported out, but that's just when you have to try again with someone else.
Rogers is under no obligation to offer anything to get you to come back, but you can try. As stated earlier, one of the key points here is that you have to talk to Rogers about all this.
When you're ready to eventually come back to Public Mobile, you'll have to start over again here.
