Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I just got a Samsung S7. I can access data, voice and texts but I can't send or receive any multimedia texts. Any help would be greatly appreciated!
Good afternoon my phone attached to my email with this community profile I having issues, we used the us roaming and data add ons, now the phone is not working, and my account is suspended. This happened before, and I think it is likely the same gli...
Please check my account, i have no date for 2 weeks. Anyone can help? Sould i have to cancel to sevice before my next payment on Mar 20 2017?Cora
I have about 32 hours until my 8+ GB of remaining data runs out on my 90-day plan (the promo ). Any ideas about what I can use it for? I am thinking streaming HQ Audio on Spotify. What would you do?
I have no phone, text, or data service after my plan was manually switched to the 12 GB when it didn't autoswitch. I've been down since the afternoon yesterday and not receiving a response from emailing support. Calls to my number give the "you have ...
Hello all,Does anyone know what's going to happen to my 400 min add-on if I switch to a "Data only"? Will I still be able to use my allotment of remaining minutes to place or receive calls? Or is voice calls going to be completely disabled on my acco...
@Shazia_K Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged. Your account has been suspended. Make a payment to reactivate...
I have had service with Public Mobile for four months now, and as promised, here is a review: Service: The first two months, I have had interuptions in my service due to porting and back-end issues. The worst that it's gotten was, 7 days no service. ...
Hi Community, I have a serious issue with my account.I can`t login into my account and it says "Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance." My phone has network but it also does...
I just wanted to drop a note commenting on the smooth sim card activation process that I had. I was just switching over from Freedom Mobile, and was a bit apprehensive about the phone number porting process. When I searched the forums here about what...
hey, my phone unexpectedly stopped working. I am sending it to the manufacture for repair/replacement. Obviously using my broken phone to forward my calls to my landline is not a possibility. Does Public Mobile have a call forwarding service that I c...
Hello everyone, I am a newcomer to publicmobile and I have a question regarding a voucher purchase that I made in error. To sum it up neatly, I was in the process of activating my new publicmobile SIM. I didn't have access to a credit card so I went ...
Hi All,Can any admin look at this please? My wife can't use ANY data starting 1.30am today. @Mary_M @Shazia_KI looked at her account... she doesn't have data in the add-on sections like I do.We are on the same plan with data.My self serve says:Her Se...
So, as the title says, I live in Toronto, going to Montreal for a week and was wondering what's gonna work and what's not when I leave Ontario? (I have the Fall 2016 Promo plan). How do the addons work? I noticed some of them says 10 days so do they ...
Pictures are not being downloaded via text message. -I get a text message showing there is an attachment, shows message size and expiry date and shows it's from "telus" network. It will not download automatically or not download once i click the do...
Hello, As I know public mobile policy is phone number will be kept for about 90 days when account suspended. My account was suspended for 84 days, the plan in my current suspended account is 30 days $50 plan. I tried to change plan to 10 days unlim...
Hello all,I am currently in Las Vegas and am trying to access my voicemail. Using the normal method of clicking the voicemail icon on my iPhone 7+ gets me a busy signal. Trying to call into my own number gets me a busy signal.Anyone have any solution...
My plan renewed March 14 and when I went in to my account i noticed that my data was at 5440 mb as apposed to 6100 mb for 3 months. I looked at the data use history and there is no indication that data was used. I also mostly use wifi environments ...
Hi everyone! I've just been with Public Mobile for under a week. I'm on a 30-day, 1GB plan, and assuming I'm still happy with PM by the end of the month I'll switch to a 90-day, 2GB plan. But I keep seeing questions in the community from people whose...
Wow! just used Google maps from fort myers to fort Lauderdale and back and i used 200 MB for the GPS. Looks like 250 MB is not enough. 250 MB seems a little low with all these apps on my phone.
I started this topic because so many users while switching to Koodo or considering switch to Koodo are bombarded with false, I believe, information that Public Mobile soon is going out of business. Coming from the past experience when there was trans...
Wondering if it is possible to keep the plan and port the number to another carrier. Replace existing number with a new number from PM.
Hi there, I tried to reactivate my plan via selfserve. I wanted to change the exisiting 10 days $17 to 30 days $ 32 - unlimited canadawide talk, no text, no data - however, I'm unable to do so. I've already made the $32 payment via creditcard. Thanks
I had activated three plans in November so that I could get in on the special they were running. I understood that I would have up to 90 days to reactivate once the plan period expired (Feb 7, 2017). I liked this since I still have two plans on Rog...
I have the 1GB US Roaming addon right now, but I'm through 700/1000MB already. I went online to try to add 1GB more, but since it's already added on, I can't add another. The only options I have are the 250MB and 500MB. Is there any way to go arou...
Is there another way to get in touch with PM? I've filled out a support request and was told I could expect a response in 48 hours. That was 2 weeks ago, so I'm sure they'll get on it any day now, but until then what can I do to speed that communica...
UPDATED: Oct/19 En français ci-dessous[Thanks to @mimmo for catching some errors]AN ABSENCE OF MORE THAN 90 DAYS IS POSSIBLE BUT SOMEWHAT COMPLEXPublic Mobile allows reactivation of an account up to 90 days after Expiry. If reactivation is missed ...
Hi,I have autopay on but decided to check on my account.Logged in and saw: "Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deactivated after 90 days if payment is not received. You will lose you...
My plan is up today but I do no get paid until Friday. Is there anyway to get a few days extension so I am not without my phone? Who would I talk to? I can't find a Customer Service number anywhere
I am supposed to switch to the $120, 3 months 6GB (total) plan today. I thought I was proactive to tag a moderator in Jan to fixed a glitch in the system so that I can switch to the new plan smoothly today. The auto paid by credit card did not charge...
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