Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I was a prepaid customer with Koodo, but ported my number to Public Mobile. My phone is working with the Public Mobile sim card -- talk, data, text are all working as they should be -- but I can't create a self-serve account. It's been over three hou...
I paid money to my phone and my phone is still saying suspended and it's been 2 days since I made my payment. I paid 40.00 and my plan costs 35.00. Why isn't my phone working??
My iPhone has been “searching” for the network for days. I have turned data on/off, restarted the phone, taken out the sim...nothing has worked...this is so frustrating...anyone have any suggestions? Thanks
I got signed up today, ported my existing number over with no problems (I could place voice calls right away, took about 20 - 30 minutes before I could receive and text). This evening I'll switch over my wife's phone. It is also in my name with the o...
I have been using my OnePlus 5 on the Public Mobile network for about a year without seeing this sort of issue until now. My phone keeps disconnecting or resetting it's connection to the cellular network. I see it is connected to 4G or 4G+, then an...
Hi,I know that you have to private message a moderator to help with porting an old Koodo prepaid number, but it has been 2 days now and no response. Any other ways I can change back to my old number?Thanks
Any calls i make or even receive are dropping after sometime. THis is very random and happens at anytime. Started happening since yesterday. Before that it was working fine without any issues. I just hear a beep and the calls disconnects. Please look...
Someone had sent me a text message on April 17th . I only received the message today, April 26th. On two other instances, two different people had sent me text messages on April 22nd. Again, I only received those messages today. And this morning...
I'm at the payment screen and I am entering my pre paid visa card. It's not being accepted. I need it activated asap, is there a phone number to call or some one to do this?
I set up my phone yesterday and changed the phone number today. I got a message saying go into website click contact us and complete SIM & Activation form, I did that yesterday so now I can't go in and complete the form again. Not sure what to do nex...
Can't login to account and when I try to do a password recovery, it lists it as a "Suspended Account". On a month to month plan and I haven't paid for several months now due to lack of funds. Is the account and phone number still valid?
I activated my new SIM and imported my number from chatr or so I thought. I received a phone call from Public Mobile and I was told my port was failing and would need to choose a new number which I did with them. It has been a couple weeks and my num...
Hi,I recently ported from chatr to public mobile. I am neither able to receive calls nor able to access data (i don't have an option to modify APN settings in my phone, so please don't suggest that method), also it looks like the port is only partial...
Hi, could someone please provide the link for the best "Everything you need to know about cancelling your Public Mobile account" post? That would be VERY MUCH appreciated.
Everytime I make a lomg distance call I get a pop up warning that my account will be charged LD charges. Other then it being an annoyance it doesn't affect anything. Was wondering If I were to turn off all push notifications in Community settings i...
I sent a PM to the moderators yesterday but I am still waiting to hear back – I am disappointed it has taken this long considering the issue. I would like to solve the issues sooner than later as I need my phone to be working properly. I signed up f...
I've been using PM for the past couple months and finally decide to port over my other number. Everytime I'm at the part where I check the eligibility of porting over my number, it redirects to a generic error webpage. I've tried on multiple computer...
Dear team I have activated my SIM online yet it shows no service even after 24hrs. I have checked my phone comparability. That was also ok. Kindly advise.
I called my cell phone from my home phone but it tells me my call is long distance. They both have the same area code and are both in the same apartment. I don't understand. I used another cell phone to call my PM cell phone and got the same 'this is...
I have joined in this month at 5 Giga plan.And I used my data quickly to 4 Giga.So, I purchased Add-on 1 Giga several days ago by 30 dollars.However, I regret this decision and I still have my data.Please let me know how to cancel my Add-on serviceor...
Hello, Thank you in advance for your expertise. I am with a different telephone company at the present. I'd like to share my data with you and I was hoping that someone would be able to choose the best plan for me as I am not efficient or tech savy i...
