@ccgaga hi Cora. Humerous responses aside (people have been having great fun with your Data->Date typo!), there are a few possibilities.
The first thing I'd reocmmend you doing is to sign into your self-serve account. On the Overview page (where you land after signing in), in the "My Add-Ons" section, do you see a data bucket showing? If so, it will say something like:
| Booster Name | Amount Used |
12GB Data | 5999.588 / 12288 MB |
Your numbers may of course be different. If your plan is a 6GB 90 day plan, you would see "6GB Data" on the left, and so on. But if you can't see this at all, you've used up all of the data on your current cycle. At this point, you could either purchase a data add-on to help you get through to your renewal, or try to live without data until then.
On the other hand if you see something like the above, then the issue is something else. Things you could try:
- Confirm you have mobile data turned on. I know on an Android phone at least, it's very easy to accientally turn it off by tapping in the quick settings/notification tray. I've done this a few times.
- If you haven't rebooted in several days or more, power the phone off, remove your SIM card, wait about 60 seconds or more, then re-insert the SIM card and power it back on.
There are others but let's start with those. Have you used all your data? If not, is mobile data turned on? If so, reboot. Did any of those explain or solve the problem?
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