Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Porting Telus to PM

@Jeremy_M I just activated my sim card and as per instructions I'm contacting you for help porting my number. Can you please help? Insturctions sent via PM Many thanks

Porting Koodo number

@Jeremy_M I just activated my sim card and as per instructions I'm contacting you for help porting my number. Can you pleaes help? Many thanks

Can't port number or activate SIM...BUT CHARGED

Hi everyone, I've tried coontacting the Mods (Shazia, Mary, Saray, Caroline) through this community, private message, and Facebook and have had no response for days now. I understand they are busy but my girlfriend has been without any service or res...

Cannot change plan

I am currently trying to take advantage of the fall promotion. When attempting to change my plan, I am getting: Sorry! We are having trouble with this page. Please try again later. I do NOT want to lose this oppourtunity.

2016 Fall Promo Coverage

Hi everybody! I have recently switched from Fido over to Public Mobile. I was just wondering about the fineprint for the Fall 2016 Promo plans as I didn't find them on the website. I am located in British Columbia 1. Do I have data coverage throughou...

Cannot receive calls/texts

Hello to the public mobile community. It's great to be here and off of Fido.Now the issue I'm experiencing.... I activated my service on Thursday the 17th. Things went smoothly and my number seemed to of ported correctly as I could make and also rece...

Why some Public Mobile subscriber

Why some Public Mobile subscriber having so much issues, I am one of them,my friends can not recieved my international text messages, everything else works, some have adds on, can't used it, is there the Network have bud ? Any in put will be greats f...

Credit card charged twice.

Hello, I had an error message come up when I tried to sign up for the 120.00$ promo on November 17, 2016. It indicated that I would not be charged for the failed application. I re-attempted the application and my phone was activated bu...

SELLING SIM CARDS

Let me know if you are interested, I have 4 SIM cards

Intermittent data due to "Stuck" lte

Hi there,Just switched over from rogers recently with my nexus 5 (unlocked north American edition). I noticed that it doesn't want to switch back to H even when it loses Lte connection.It would either have no data while showing its on lte, or it woul...

Changing phone number on existing SIM Card

I found the "Changing phone number" in my account setting, if I change my number, am I required to get a new SIM Card, or is it good after I change it.

Only Incoming calls not working

Ported over yesterday at 6pm and the phone is still not receiving calls - it goes straight to a message that the VM is not yet set up but the pm voicemail was setup. Everything else works well. Can anyone help? Thanks.

Chose wrong plan!

Unfortunately I chose a wrong plan as I wanted 12g/90 days the fall promo plan, however my account activation has been failed due to some reasons and was told to sign up on the community panel for a solution.Is there any chance that I can change my p...

Porting: is my number lost?

So I attempted to port my Rogers number in the self serve portal, I didn't get any error messages. After half an hour my Rogers SIM card deactivated, so I switched over to the public mobile sim. The public mobile sim still shows the original "new" ...

Resolved! Re: Can't Activate Sim - Stuck at Choose phone number.

Hi - I am having the same problem. I can easily get past the first page where I enter my SIM info, however it wont allow me to select a new number. The page is stuck over there. Not sure if it is specific to my SIM. I have tried firefox, chrome and e...

Can I activate my sim tomorrow and still get the 12g/90day deal ?

Just picked up a sim for my dad at the Telus tower but I won't see my dad until tomorrow. Is the deal still active tomorrow ?

Is it my turn yet

Can i please get some assistance from sometime at public mobile? I have a private message in and it has been read but there is no response and the account still cannot receive calls. And cannot log in either. It's been days and days.

Looking for a SIM card in Calgary

Looking to buy a SIM card in Calgary before tomorrow (20 Nov 2016).

Porting partially worked - no incoming calls

Hello, it's been about 7 hours and I still can't recieve incoming calls (straight to voicemail) data and outgoing calls works on PM sim and Rogers sim is still active. I'm assuming the porting hasn't completed yet or something is wrong? I already p...

Resolved! Sim cards never showed up

My dad ordered a couple of sim cards last week to get set up on the fall promo and they never showed up. Is there any way to activate the plan without sim card or with a dummy sim card number and then do a switch later?

Been 6 days no serves no help but mods are responding to people after one day

Ive private messaged Mods with all the right info and also made a post tagging them with no reply now in 6 days. Ive been waiting patiently for a reply but i see the mods are responding to people who have posted yesturday how is this fair. Mods plz c...

Cannot receive incoming calls!

I just recently ported my number over from Wind and everything is working fine. I am able to text, use data and make outgoing calls. But when someone is trying to call me, it goes right to my old voicemail. I have emailed PM multiple times, got no re...

help problem set up... activiation failed

HI.. All, I need help, I got this error message, but it appear my credit card was charged the amount - Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">p...

Resolved! So happy

I'm very happy now, just activated my SIM card and everything went smoothly. On day left guys..., hurry up and join PM.

Help.....setup problem.

I was setting up my wifes phone an there was an issue in the final stage, that wants me to contact Public Mobile. Could someone help me out. Thanks. Kris.

New plan-Ported wrong number.

Hi, I set up a new public mobile account yesterday, taking advantage of the promo, and ported the wrong number. I contacted the previous provider and ported the number back and it cancelled my PM account. I'm wondering what to do? Did I get charged ...

November 20th deal?

Good morining everyone. I took advantage of the November 20th deal last week, and I find the service to be great. I was starting to port my wife over today. But, I can't find the 4GB, November 20th deal. It's the 19th today....has the deal expired...

Advice - Port your number at a later date

For all those signing up with the new promo plan and having activation / porting issues. Why not just sign up with a new number to get the promo and then port your old number later? I was told this is possible with Public Mobile. Why take the risk...

Anyone willing to give/sell their extra PM SIM cards?

Anyone in the Edmonton or Calgary region willing to give/sell their extra PM SIMs? I am also willing to take/purchase SIMs from other locations and have the card shipped.

Please help

Can someone help please I don't see how to get help from the people that work for pm but I really need my old number working and don't like that's it's no longer working with my wind Sim and also not working with my pm Sim I use that number for busin...

Community

Forum Posts