Purchased US Roaming but cannot make calls

[AmanJareck]

Hi, I Purchased the US Roaming add on, it shows up in my account. But I cannot make any calls. It says I do not have an activelong distance add on and this call is not covered by your plan.

I have an active long distance plan as well as US Roaming plan. @CS_Agent Need help in pronto.

I am in US for 5 days only day 1 already passed without me able to make any calls even though I have active add ons.

[Samianauman]

If you have done both step then try take out sim turn off phone insert sim and restart if that doesn't help then contact mod check my other reply and click on a link to send a msg to mod

[AmanJareck]

Yes & Yes. Wondering if restarting my device will do something but I know all the magic should happen from the server. Maybe it needs a trigger

[Samianauman]

Login and double check if add-on showing up properly sometime when you buy add-on by credit card fund usally transfer to available fund and what you do you buy add-on again from available fund it's a 2 step process and if you have done with this way and still not working then contact to check if it's properly activated from there end

That's how you connect with mod
Send any one of them a private message by  clicking on the link( http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera... ) 
with your phone number  username and an explanation. Coverage is currently: Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST

But BEFORE CONTACT MOD CHECK YOUR ACCOUNT IF YOU MISS THE 2 STEP PROCESS

[NDesai]

Hi, 

Does it show up under Add-ons on Overview page? Did you purchase it twice? Buying an add-on is two step process. First time it ads funds to your account and second time it uses the funds you added to actually purchase the add-on.