Can't send or receive text after returning from USA with valid plan
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04-28-2017 06:48 PM - edited 01-04-2022 01:43 PM
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04-29-2017 11:24 AM
You're most welcome, and I'm glad I could help! @jf
There is nothing to be done on your end to prevent this - it's a known issue and if not self-resolved after a few hours, we would need to jump in and help! Our team is aware and working on a permanent fix - but rest assured that we're here to help in the meantime 🙂
Please don't hesitate to reach out to me if you ever have any questions.
Enjoy your weekend!
Mary
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04-29-2017 11:20 AM
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04-29-2017 11:13 AM
Thank you for the update @jf,
I'm pleased to say that I was able to get to the root of the issue and fix it. One last time, can you please power cycle and test? Let me know if it worked 🙂
Regards,
Mary
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04-29-2017 10:45 AM
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04-29-2017 10:18 AM
Good morning @mahala2000,
thank you for reaching out to us!
I'm terribly sorry to hear that you've been affected by the US roaming expiry glitch. but you've come to the right placer for help 🙂 I have sent you a private message, can you please view it?
@jf, the issue should be resolved but please confirm if it is not.
Regards,
Mary
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04-28-2017 10:08 PM
Probably a glitch in the system if so need mod to fix this. @Shazia_K
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04-28-2017 09:43 PM
I cannot receive text messages. Tried rebooting without success. Data and calling works. I just came back from the USA and the US plan expired today. Anyone knows what the problem is?
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04-28-2017 07:10 PM - edited 04-28-2017 07:10 PM
Sorry to hear that texting is not working for you.
Send a private message to one of the mod with your account details and they will fix it.
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I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
