Can't send or receive text after returning from USA with valid plan

[jf]

Hi,
I cannot send or receive text messages. I get a text saying that I don't have it on my plan but I do, and my plan is valid. Tried rebooting without success. Data and calling works. I just came back from the USA if that makes any difference.

Thanks

JF

[Mary_M]

You're most welcome, and I'm glad I could help! @jf

There is nothing to be done on your end to prevent this - it's a known issue and if not self-resolved after a few hours, we would need to jump in and help! Our team is aware and working on a permanent fix - but rest assured that we're here to help in the meantime 🙂

Please don't hesitate to reach out to me if you ever have any questions.

Enjoy your weekend!

Mary

[jf]

Thank you @Mary_M it worked!! Anything I could have done to prevent this on my side? Thanks. -JF

[Mary_M]

Thank you for the update @jf,

I'm pleased to say that I was able to get to the root of the issue and fix it. One last time, can you please power cycle and test? Let me know if it worked 🙂

Regards,

Mary

[jf]

@Mary_M I have rebooted and tried again. I still get the automated text from PM that says my plan doesn't have text. 😞 and of course the text I try to send don't go anywhere.

[Mary_M]

Good morning @mahala2000,

thank you for reaching out to us!

I'm terribly sorry to hear that you've been affected by the US roaming expiry glitch. but you've come to the right placer for help 🙂 I have sent you a private message, can you please view it?

@jf, the issue should be resolved but please confirm if it is not.

Regards,

Mary

[Shutdown]

Probably a glitch in the system if so need mod to fix this. @Shazia_K

[mahala2000]

Can't send or receive text after returning from USA , had the$20 for 10 days of US roaming.
I cannot receive text messages. Tried rebooting without success. Data and calling works. I just came back from the USA and the US plan expired today. Anyone knows what the problem is?

[NDesai]

Sorry to hear that texting is not working for you. 

Send a private message to one of the mod with your account details and they will fix it.