[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Re: iPhone Update and APN settings
We were using know roaming over the weekend and had trouble getting data on an iphone 5s after replacing the sim. To fix this we went toSettingsGeneralProfileDelete knowroaming profile
Just joined PM a month ago and noticing reception is bad is certain areas...
Hi there,I just switched from Fido to PM about a month ago and I've been noticing at work, in a hospital, I get really bad reception. For instance, all my calls go to voicemail and all my text messages (sent and received) are delayed by 1-3 hours an...
Resolved! Another renew cycle, another problem.
So I have $60 in my account. I'd like to change my plan from the 3 month I had last time, to a one month. I go to the Change My Plan screen, pick the options, and at the bottom there's two choices. Top up to reactivate plan, which sends me to a scree...
Using PM outside Canada.
Recently traveled out of Canada for a personal visit.I am sure many people must've adopted the way described below to continue access of PM number. But describing it in case someone new reads it- Been using fongo app and had a local number on fongo. ...
PM at 32000 feet?!?!?!
Was returning to Toronto from Amsterdam. The plane was somewhere near Toronto (between Montreal and Toronto) at 32000 ft. Since the plane was about to land in some time I switched on my phone and was just fiddling around. While switching it on forgot...
Resolved! Spare SIM card
Hello, Does anybody have a spare SIM card that I can purchase? I'm interested in the $25 promotion for my parents however they are currently out of the country and I am unable to contact them if they'd like this plan. I'm worried that the promotion ...
Resolved! 1G Add-on
Hi! I added 1G to my plan (ends Apr 18) because I used all my data. However, it is not showing up in my account. It's been about 4 business days. Help?
Urgent
I have been away for buisness for 2 months now I'm back this morning but my self serve account have been suspended I just need help from somebody from public mobile please .
Account Suspended - Your account has already enough balance - Autopay Didn't Work
As the title states, I have autopay enabled - as well as a valid CC (with zero balance). However, I received a text stating 'Sorry your plan did not renew because we did not receive your payment. Make a payment at...' When I attempt to manually make ...
Resolved! No Referrals
Since signing up for Public Mobile this year I have referred 3 people. However, the sign-up / activation page does recognise my phone number as a public mobile customer. Can I retroactively get referrals?
Cannot send texts
Just signed up and I cannot send texts: Sorry, your current plan does not include text messaging. To update your plan inculding texting and for info about your account visit selfserver.publicmobile.ca When I visit the webpage and visit my plan I get:...
Resolved! Data not working on phone, used 12GB in two months???
Can someone please confirm that I have used all my data (12GB) in two months? Checking the online self serve, I cannot see my accumulated data usage. My data is not working on my phone. I just had to purchase 1GB top up at $30 (which is insane..) . A...
Resolved! Using the $20/$40 Long Distance Add On
Hello all,If I have the $20/$40 LD add on, would that be sufficient to make calls from the US without getting one of the US roaming packages?Thanks you!
Resolved! Long Distance Plan the the UK
I have a active CAN/US long distance add-on. I just tried to phone the UK, and it claims I don't have the needed add-on.Does the long distance plan include calls to UK mobiles?It's a very important call! So any help would be nice!
Resolved! No data on my new phone
I recently purchased a LG Spree and signed up with Public Mobile. I have 6 GB data available in this cycle but this phone refuses to access any of it. It's an older version of Android, 5.1.1. Network type is HSPA. It does say Mobile network state : D...
New SIM - Phone Keeps Disconnecting from Network
I just switched over to Public Mobile after hearing about the great plan prices. Unfortunately, my phone keeps losing service about ten minutes after rebooting. I'm currently using a Samsung Galaxy S6 and the SIM that I was using from a carrier had ...
Resolved! What do you do if the cell service doesn't work?
My daughter spent three months in Florida and after returning to Canada her Public Mobile cell service isn't working. The cell phone works fine and can be used with wifi... when it's available. I've checked her account and it's not suspended or any...
Resolved! What happens if I want to skip a month and continue using my pre-paid sim card in May?
I have a pre-paid sim card and the service will expire on Apr 6th. As I'm leaving CA for China on Apr 8th and will stay in China for a entire month and I won't be using public mobile service there so I'm thinking what options I have now.So what if I...
Sign in disabled
Hello there, I was trying to add some money for my phone and now I get a message saying that my sign in is disabled. I don't understand because I pay every month so that account wasn't inactive for 90 days. Help would be more then appreciate.
It's good to be back
Yesterday I brought my number back to PM. I had to switch to one of the other carriers which I'll keep nameless for work. Now that is over. Let's just say I'm happy to be back and not on one of the big three's rip off plans! The process took about tw...
Speed Question
I have a question was looking around my phone and saw Bandwidth 75.00mbps. My question is this the fastest my phone will be able to download? I don't get speeds anywhere near that it is more like around 12-15 mbps when I do a speed test. Just won...
Suspended plan, changing plans!!
Hi there,Can I have a Mod or PM staff please PM me? I'm having the same issue I had 10 days ago. Only difference is instead of changing to 10 day plan, I need to change from the 10 day plan to a 30 day Provincial Talk/Text/1 GB data plan.Unfortunatel...
Resolved! data not working after plan renewal
Hi @Shazia_K I was previously using a 30 day plan , and I tried to renew my plan yesterday with the 10 day 1 GB data only plan. After renewal, data is not working anymore but I still get reception from Public Mobile. I tried putting in my SIM card ...
Data Not Working?
Hello,I recently joined Public Mobile and my data just hasn't worked even though the rest of my service is fine.I have gone through some troubleshooting steps:I made sure data was enabled.I set up the APN as described in the forums here.I power cycle...
Looks like freedom mobile trying to match up price
Someone told me today freedom offering plan like public mobile and chatrI went to website to see what Thry offering40 dollars plan have 4gb lte with usa Canada calling and unlimted sms49 dollars plan offer 6gb lte and 59 offer 8gb ltePlans looks good...
Android Wearables Support?
Hi, Recently got a LG Watch Sport that has compatibility for the Public Mobile frequencies. I was wondering if Public Mobile has plans to support wearables? Specifically for them to be able to access/share the plan and the same phone number? Thanks,-...
Resolved! US Roaming 1 Gig Add-on
Hi, Just used the 1Gig US Roaming Add-on and when I went back to get a renewal, it's gone.Is Public Mobile getting rid of the 1Gig US data roaming option? That's unfortunate because that means i'll have to keep going back to the website to buy packag...
can i freeze my account if out of country？
I'm going out of country for 2 month. Can I freeze my account or do anything to my account because I'm not going to use my plan out of country.
Update on Public Mobile throttling
I have some good news and bad news. Good news is Telus seems to think it's a problem, and their design intent is unthrottled speeds for all customers. Bad news is I'm receiving very high level info through a contact of mine, so I don't have a full pi...
Limit to US roaming data add-ons
I am currently in the US and I have already purchased a couple data add ons. I want to make sure I don't lose data while here but I don't see that as an option on the data add ons page. Is there a limit to the amount of roaming data that can be purch...
