05-23-2017 08:45 AM - edited 01-05-2022 02:07 AM
I had to cancel a lost credit card so the autopay didn't go through. But now that I put in my new CC details, I can't pay for my service. On the transaction history, I'm not being debited for any service this period besides the 90 day pass.
05-23-2017 07:19 PM
@SD08 Thank you for pointing that out for everyone.
05-23-2017 05:24 PM
The safest bet is to point to the knowledge base link. When everybody is good and ready to replace individual names with a team name, the link can be updated. There is more to the link than a contact name.
05-23-2017 10:07 AM
Yes me as well, thanks for the info. See what you miss when you aren't around for a bit!!
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
05-23-2017 09:58 AM
@SD08 good to know, I must've missed that!
05-23-2017 09:48 AM
FYI to @thebza & @xCameron94x:
The Moderator_Team account is still in the testing stage and is having some problems, according to Shazia_K here, so I would avoid sending messages to that account for now. If necessary, it's best to send any private message to a moderator listed here:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...
05-23-2017 08:48 AM
try clearing your browser cache, or put your browser in incgnito mode. This should hopefully help with paying. If this fails you should contact a moderator. @CS_Agent. Send them a private message with all of your relevant account info. Perhabs it was a security measure from your card to decline the transaction.
You could also pick up some vouchers from Canadian Tire/Gas stations for future refrence and have it applied to your account in real time, if you have any more issues with your card