[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! How Often to Reboot Your Phone
Two distinctly different recommendations on how often to re-boot your phone: Reader’s Digest recommends every week. “To help preserve memory and prevent crashes, consider restarting your smartphone at least once a week”. More hereTimes recommends eve...
charged twice in one month??
my account was suspended early on April 14th I paid the amount so I shouldhave had till May 15 the to renew again , it was just suspended again todaysaying I again owed the amount for April. this is unacceptable if they are going to keep charging me ...
Service suspended
PUBLIC MOBILE FIX THE ISSUE! I have been messaging moderators for hours. Not one reply. This is probably public mobiles way of forcing their last remaining customers out who didn't switch to koodo. What a total scam this is. And not even any way of s...
suspended service even though I pay
I paid on April 5th and we are on the 23rd and my service was suspended
Cannot Make or Receive Calls - Plan is Active
I renewed my $50 monthly plan last week, yet today I am being told that I don't have an active plan. I can neither receive or make calls.......What is happening?
Resolved! How do I all of last years transactions???
I need them for buisness expenses. However when I go to print them out I can only get the last 6 months. Standard buisness prctice as far as I can see elsewhere is 5-7 years worth can be accessed. Is there a way to get them I'm missing? Thanksgny
No service.
Has anyone that doesn't have service right now, re-paid just to see if service will work?Wondering if this would be a good option as I need my phone right now. Just wondering if it has worked for anyone? Then deal with them later.
Autopay is early
Hey I just made a payment with in 14 days on the 14 of April and it already suspended my account
MY ACCOUNT HAS BEEN SUSPENDED THOUGH I PAID YESTERDAY!!! 4TH MESSAGE I AM SENDING
I paid my bill in full yesterday, but my service got suspended today, under the pretext that I have not paid.
Service suspended
FIX THE ISSUE PUBLIC MOBILE. YOUR CUSTOMERS NEED THEIR PHONES. THIS IS UNACCEPTABLE.
Resolved! Good Experience in Fredericton Wal-Mart
The attendant answered questions, made certain I was not on a prior contract and I had no issues purchasing my SIM card. I wish they had a little sign or moniker stating that Public Mobile SIM Cards are sold there so I would have known I was at the r...
Phone paid - no service - URGENT
Hi,I paid my plan on Apr 8 but today I'm unable to make or receive calls. There's a message saying that I don't have a plan.If I sign in on my account it asks for a payment my I'm enrolled in AutoPay.What should I do?Thanks
Account Suspended
Your plan expired on Apr 23, 2019.Top up before Jul 22, 2019 or your account will be deactivated.Current Balance: $6.00Amount Due: $39.00Make a PaymentView Payment HistoryMy PlanAccount Status: Plan ExpiredSo I scroll down a bit and see this: AutoPay...
No Phone Access - Cannot Make or Receive Calls
Hello,I am one of the PM Pioneer. I am currently on the $50 monthly plan, and so is my husband, along with few other colleagues. We are all experiencing a outage on our phones. We are neither able to receive or make calls.When trying to make a call, ...
Add On
I accidently made a payment for an add on, i would like to change it how?
Double charged and plan expired WHY
I want to know why my plan was suspended and I was double charged? I Want to be reimbursed contact me at [email protected] EDIT: email removed by NDesai
Plan expired early
Yes my plan is suspended and shouldnt be i uploaded a payment voucher on march 30th 2019 it should last 30 days and is suspended early my profile shows my payment i dont understand why my service is suspended early
Double charged
I paid my bill 2 weeks ago but my service has been suspended today! This needs to be fixed immediately! Its ridiculous that there's no live agents to speak to. I am so disappointed in this service
Resolved! HELP!!
Have been with Public Mobile for years and have never had this issue! Have had the same plan since I started. I was paying $45/month for 1 gb, unlimited talk/text. Then the other day, I log on, see this "great" deal with 5gb's, unlimited talk/text fo...
Resolved! Paid bill yesterday but can’t dial out
Hi - I paid my bill and my husband’s bill yesterday and could dial out. We can’t dial out today and get a message stating that we need to pay our bill. Help!
Resolved! Cann't make international calls !!!! urgent
I paid(money was reduct) $15 (400 min) for making international call,still I coundn't make call? I get a message stating that talk is not included in my plan.Its can urgent sitution, what is the coustomer care number ? help me soon.
Resolved! Paid almost double for one month of service
I wasnt aware my plan was expiring on April 22, 2019. They had stopped my service after I had just done Autopay on April 15th.I selected a new plan but when I tried to enter make effective starting next billing period it wouldnt work. I need my servi...
Resolved! Service gone after paying.
Hello, For some reason, my plan did not auto-renew this month. I wasunable to log in to my Public Mobile account to look into this problem. Yesterday,I ended up buying a $28 Public Mobile Voucher...My plan is $33 so the $28 voucher + $ on my balanc...
Auto pay but no new service
My autopay was set to go out yesterday but hasn’t, I also have no new service to use as it was supposed to start today. Is the payment delayed due to easter Monday?
Resolved! Twice charged
I've being charged twice in one month. Acct deactivated. Extremely uoset
Resolved! how can I avoid outgoing message to 474663?
Since come back from China,When I was checking the usage history, I saw 4 messages sent to number 474663. However, I didn't make any of these messages and I could see them in the phone history. How can I avoid these outgoing messages to 474663?
Can't receive MMS texts
Hi there, a number of people have tried to send me pics and I can't download them but the plan says they are included. I have just tried to text two people as a text and it became an MMS message and wouldn't send....any thoughts?
1GB Add-on is not working.
I sucessfully bought the 1GB add-on and its not working. I have no data. It's been 5 days since I bought it and the monthly renewal is coming up in a few days. I am a little peeved to say the least! 1. My account "overview tab / webpage" say's: You c...
Heading to London, England
I’m heading for London on business and wondering what my options are to call back home while there? Also, do I have any sms or data options at all? I’ll be on wifi a fair bit but when I’m not, like to have the option to call or text back to Canada. T...
Resolved! Login Disabled
I was having issues with my phone, and a MOD said my login was disabled and to create a new one. Now it tells me the email/username is in use. Long story short my phone had no service so I could not receive the verification code. My issue has since ...
