Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Charged an extra $35

My phone plan is $135 for 90 days. I paid $105, and have $30 in referral rewards. I topped up my account manually because for some reason, the autopay didn’t work. The plan still says inactive, even though the account balance was $0. I contact the mo...

Resolved! Porting PM number to Telus

Hello, I need to port my phone number (currently on Public Mobile) over to Telus. Their support person has instructed me to give Public Mobile my Telus account number and PIN as there is something that needs to be done on Public Mobile's end. Who can...

Refund

I didn’t know I had autopay on so I paid my bill this morning not knowing it had already been paid and I can’t through to someone to get a refund of the extra 45$ I over paid

Resolved! Phone restricted

New User, have gone through all the steps, phone is compatible (checked imei), account is set up, phone number is good, (goes to VM) sim is in phone, asks for restriction code, 1234 does not work --- solution?

Resolved! No Service (Searching...) on iPhone 6

Since yesterday at around 4:30pm I have had no service on my iPhone 6 with Public Mobile. Phone just says "Searching..." According to self-serve everything should be good with my account. Have tried all steps on Apple's Knowledgbase page (https://sup...

Resolved! Plan renewal issue

So my plan reset on December 7th (Today), I thought my plan was $45, but it was $50. I put $45 into my account the night before. I didn’t have enough funds on my payment method so it didn’t go through. Today I changed my plan back to the $45 plan ...

Resolved! Lost my sim Card, ordered a new one 3 weeks ago

Hi PublicMobile, I lost my public mobile sim card 3 weeks ago while traveling and ordered a new one as soon as I found out.It hasn't arrived yet! and without my old sim card I have no way of receiving updates.and you guys don't have an email or phone...

Resolved! Help! What do I buy?? G930A or G930T or G930V?

Hi I need some help please not sure which one to buy. There are 3 options I have to get a Samsung Galaxy S7 G930T(T-Mobile/MetroPCS) or G930A(AT&T/Cricket) or G930V(Verizon)All 3 models have2G bands GSM 850 / 1800 / 19003G bands HSDPA 850 / 1...

Can I keep my current phone number when switching?

HI, I'm thinking of switching over to public mobile from Bell but I'm concerned about my phone number changing, is there a way I can keep my current phone number? Another quick question is will I have to continue to pay for my old phone number from ...

Charged twice for December

Hello, I have auto pay enabled on my account, I am wondering why 2 amounts were charged on my account for the month of december??Can someone contact me about this my number is 289 xxx xxxx.Thank you.

Resolved! Credit card issue

I tried to register my new credit card to make a payment but it wouldn’t go through. Contacted the bank and they said it’s the merchant canceled the payment. Please let me know how to fix it. Thank you

No service

Good evening all,I'm writing for my friend.I activated her new SIM yesterday night (new account), it worked pretty well, her number was transfered from her previous Virgin Mobile account to her Public Mobile account.But as we didn't have much time, w...

What if I don’t renew my plan?

I got a sim to use while on holiday in Canada, I didn’t select auto top-up. So what happens after my plan expires? How long can the sim be dormant? If I top up next time I visit (June 2019) will it work or will I need a new SIM?

No service and can't pay to restart my phone

I want to pay my monthly fees but i can't call *611 because my phone has no bars and when I tried the customer service number from my land line it didn't recognize my public mobile number when I typed it in. I just wan to pay my bill.

Resolved! New Activation of Basic plan for my kids

I recently got a basic $10 phone plan for my child to use for emergency purposes. I activated and processed the account online with success, and picked out an easy BC-Vancouver area code 778 phone number from the list provided. After the first full d...

Resolved! Account suspended while signed up for AITOPAY

I have a situation, not sure if it's unique or not. I'm having an issue with the service. I have auto pay set up. I received the following msgs. 1. Public Mobile here. Thank you for your payment. Your plan has been successfully renewed. 01Dec18 ...

The Mobile Shop in local Loblaws

The guy I dealt with here was extremely knowledgable, and had me up and running within 15 mins. Great service, and I am looking forward to Public Mobile! I was helped by Alex at the Mobile Shop in the loblaws in Barrhaven (Ottawa)

Just finishing my first month

I am just finishing my first month (renewal date is December 9th) and I have added a payment voucher already....will my plan automatically renew on that date or do I have to do something else?? Thanks in advance

Resolved! Monthly Bill

Since i am new to the service i am just wondering if there is a monthly statement / bill sent to the email address on the account ? I need something to supply to my company as an expense. Thanks.

Data not working

My data was working an hour ago, but for some reason is no longer working. I have tried turning my phone off and on twice and that hasn't helped. My account says that I have used 4,000 MB of my 18,000, and should have 14,000 MB remaining. What cou...

plan inquiry

1) if I sign up for the $20 unlimited international texting and then do a 200 canada wide add on for $8. If i don't use all the minutes, do they roll over to the next month?2) Can I do auto pay for the $20 every 30 days and add the add on minutes o...

$10 savings for 6 months on $20+ plans with Koho

This is the follow up to this thread here.https://productioncommunity.publicmobile.ca/t5/Discussions/Is-this-a-typo/m-p/303004#M82034You get $10 savings for 6 monthsOnly available onlineOffer ends Dec 7, 2018Only available on plans of $20/mo. or more...

Rewards, changing plan charges

Hello,I have 2 problems to resolve:1. I've changed a plan from $35 To $40 in the middle of my paid term. Instead of to charge extra $5 only, I've been charged for full amount of $40 extra. What is with the rest of my $35 previously paid?! By law, I h...

Resolved! activation without payment?

can i activate a new sim without making a payment right away or delay making a payment? i am giving a phone and plan as a gift and, ideally, would not want to make the payment start until christmas eve.

Community

Forum Posts