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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25734 Views
  • 136 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37438 Views
  • 185 replies
  • 29 Bravos

Resolved! samsung s5 unlocked

I want to get a Samsung s5 I have the $20 plan will it work before I go buy the phone and how do i get a nano sim if it does work...

omaid by Great Neighbour / Super Voisin
  • 1463 Views
  • 3 replies
  • 0 Bravos

What is Province wide calling?

Provincial calling means that you can make outgoing calls to any number within your home province. Plus, you will receive all incoming calls from across Canada regardless of the province where they originate.When travelling out of your home province ...

Moid_I by Retraité / Retired
  • 8271 Views
  • 4 replies
  • 12 Bravos

What happens when I change my rate plan?

What happens when I change my plan?   Plan changes begin the moment you make the change.  A new 30 day payment cycle starts the moment you activate your new plan. To activate a new plan there must be enough funds in your account to cover the full amo...

Rate Plan Change Timeline.png
Val_T by Retraité / Retired
  • 1835 Views
  • 5 replies
  • 0 Bravos

Resolved! sick of wind mobile!!!?

Hello, I can't wait for you guys to launch as I am currently with wind mobile and sick of dropped calls and not being able to send a simple text from my basement lol...would love to offer any insightful and constructive criticism if any to help you w...

lango151 by Great Neighbour / Super Voisin
  • 5317 Views
  • 6 replies
  • 2 Bravos

PUK Codes

please i just whant how to have my PUK sim card code.. help me! 

faffoui by Great Neighbour / Super Voisin
  • 1580 Views
  • 1 replies
  • 0 Bravos

alcatel 392a

Noticed recently there was the opera mini browser on the phonehow does one use  it if one does not have a data planhow would one use wi fi on itthanks in advance for your help

north450 by Good Citizen / Bon Citoyen
  • 1976 Views
  • 7 replies
  • 0 Bravos

Resolved! How can I talk to a public representative

I need information on what is required to change my service from Rogers to Public Mobile.  Is there a representative I can call, or a location to go to in my area of Greenfield Park, Quebec., or the Montreal area?

Link1962 by Great Neighbour / Super Voisin
  • 4346 Views
  • 14 replies
  • 0 Bravos

comment je fait pour activer mon telephone

j'ai mon telephone public mobile, mais mon numero ne fonctionne pas, puis vous n'avez pas de representant telephonique avec qui je pourrait parler pour regler mon probleme. Quand j'ouvre le telephone je ne peut pas appeler, rien. merci

janine123 by Great Neighbour / Super Voisin
  • 1502 Views
  • 4 replies
  • 0 Bravos

APN Settings for Tethering

Hi. Just Curious. I know how to Do APN Settings Now.But, What do I do For Tethering, What I Imput, Where I Imput?I just Remember Something Word Called Done, or Dunn, Whichever Comes first. Thanks

makkahn28 by Mayor / Maire
  • 6597 Views
  • 19 replies
  • 0 Bravos

IDEA: General Rules for the Community

I just came across a posting asking for help on a specific account. The user had posted personal info like SIM# and account numbers and his email was in his signature. I suggest that we sould discourage such practices and have a general rules for the...

ninezero by Good Citizen / Bon Citoyen
  • 2270 Views
  • 2 replies
  • 3 Bravos

Resolved! Send MMS using iPhone 4

I have an iPhone 4 with iOS 7.1.2. Also, I've got an old $25 plan with unlimited picture messaging. Unfortunately I can not send or receive any.I called PM Support and they told me I need to update my iOS up to version 8. But I can't do it because th...

Gavran by Good Citizen / Bon Citoyen
  • 4794 Views
  • 13 replies
  • 0 Bravos

Resolved! Overage charges?

I've got to say: I really dig the idea of being able to pick and choose the voice, text, and data options I want, and not having to pay for what I don't. But here's what I'm wondering: What if I choose an option that's right for my ordinary use but I...

dave by Great Neighbour / Super Voisin
  • 5948 Views
  • 5 replies
  • 0 Bravos

Resolved! Adding images

Hi everyone, is there anyway to add images to thread body or this feature not available yet?Thanks

DK by Model Citizen / Citoyen Modèle
  • 2247 Views
  • 4 replies
  • 0 Bravos

What is the Public Lab?

  The Public Lab is where all the best ideas are concocted. Please share your thoughts with us as we regularly review suggestions from our Community to make Public Mobile better. And don't forget to Bravo an idea if you like it.   Start sharing your...

PublicLab.jpg
Mat_F by Retraité / Retired
  • 1245 Views
  • 0 replies
  • 1 Bravos

What is the Public Knowledge Base?

  The Public Knowledge Base is the place where we capture everything that our Community knows, or needs to know, about Public Mobile and we make it available to everybody.   Our goal is to provide useful and trusted information on pretty much everyt...

Knowledge base.jpeg
Mat_F by Retraité / Retired
  • 1326 Views
  • 2 replies
  • 0 Bravos

My Phones say "Unregistered Sim" or "Emergency Calls Only"

First thing to try is powering down your device and removing the sim card and, if possible, the battery Wait a minute and then reinstall the sim and battery. Restart your device.Didn't work?Check and be sure you're not in Airplane or Flight Mode.Stil...

Chad by Great Citizen / Super Citoyen
  • 72497 Views
  • 23 replies
  • 2 Bravos

IMEI Checker

Here at Public Mobile, you bring your own phone and activate it using a Public Mobile SIM card. While we don’t sell phones, there are a number of ways you can get a phone that suits your needs. You just need to make sure that your phone is unlocked a...

Lachlan_M by Retraité / Retired
  • 18746 Views
  • 14 replies
  • 2 Bravos

Who can earn Rewards?

Only Public Mobile customers (i) on Rewards eligible plans, and (ii) who have active accounts in good standing:   Rate Plan eligibility: All in-market plans as of January 27, 2015 are eligible for Rewards except for the 10-day plans that are not eli...

Lachlan_M by Retraité / Retired
  • 39607 Views
  • 82 replies
  • 22 Bravos

What do Canada-wide minutes really mean?

If you're on a Canada-wide plan, you can call anywhere in Canada from anywhere in Canada without paying long distance rates! With our great Canada-wide plans, every call you make within Canada covers you from coast to coast at no additional charge.

Lachlan_M by Retraité / Retired
  • 5561 Views
  • 6 replies
  • 2 Bravos

Community Reward

Updated on June 25, 2018   The Community Reward   How does it work?   Based on your level of involvement with our Community, you can earn up to $20 every 30 days. The amount you are rewarded depends on your contribution level relative to overall cont...

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Lachlan_M by Retraité / Retired
  • 164170 Views
  • 463 replies
  • 167 Bravos
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