Telus Number Port stuck since Friday

[Burnsich]

I ported my (teenage) son's number (ending in 9409) over on Friday from Telus.  Got the "sorry to see you go" email, and Telus shows no longer having the number on my account (still have another line with them).  Last time I ported a number to Public it took 20 minutes?  This one is still stuck...

The Telus phone was still on a monthly payment plan to own the phone.  I called them prior to porting and tried to pay device balance.  ~50 minutes on the phone and she kept having errors and finally said when I cancel my account then I would be billed the balance due and could pay it then. 

I have a $0 balance with Telus right now.  Yet my son's Public number still isn't working and when I call it I get:  "this number is not in service". 

Also on my Public account, it shows the account phone number is the initial one I set up (*8069) NOT his Telus ported number (*9409).  I did not try to port on SIM setup, but set up a new number (*8069) and THEN did a number port for (*9409). 

Help, please!

[Jackhyf63]

@Burnsich make sure you know all information about your son’s Telus account, especially the account number .

For fixing a number porting issue, only moderators (Public Mobile employees) can get this fixed for you.  You can reach moderators by sending a message by clicking here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

Be sure to include information such as your phone number, Public Mobile account number, and Public Mobile account PIN so that they can confirm that they are accessing the correct account.

[will13am · Accepted solution]

@Burnsich , you definitely have a stuck port.  You will need moderator team assistance to resubmit the port.  The moderator team can be reached via private message using this link.  Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.