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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 54815 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 62574 Views
  • 186 replies
  • 32 Bravos

Resolved! No incoming calls

Hello, I just switched my mom's phone over from roger's to public mobile. Evereything went good, except the phone is not receiving incoming calls. I noticed on other threads that maybe information wasn't transfered over properly? I could use some ass...

rommelm94 by Great Neighbour / Super Voisin
  • 1449 Views
  • 4 replies
  • 0 Bravos

iPhone do not disturb.

I Last night I had a text from Interac saying the Interac sent to me had expired. 1. I had no idea that an Interac could be texted2. I never saw an Interac for me.....but I do have some people blocked. 3. I was annoyed that Interac would text at midn...

2C25876D-A02D-4107-B663-3A7BF5C96D4E.jpeg 26A991B2-23A1-4762-8662-7028634EB4CA.jpeg
iPhoneUser by Model Citizen / Citoyen Modèle
  • 1407 Views
  • 8 replies
  • 0 Bravos

Resolved! about too transfer portal

how long should this take.I will only fill the asterix*In change number request. wish me luck 

dboxtvinfo715 by Model Citizen / Citoyen Modèle
  • 4006 Views
  • 33 replies
  • 1 Bravos

Resolved! can't send picture messages

Unlimited text and picture messages are in my plan. Text messages are fine, but it doesn't work when i tried to send a picture message.

publicy by Good Citizen / Bon Citoyen
  • 6608 Views
  • 22 replies
  • 0 Bravos

Resolved! ranks

Can someone list all the rank tags you can obtain by messaging in order for my information, please? and how, long does it take to be an oracle?

am7777 by Good Citizen / Bon Citoyen
  • 3573 Views
  • 22 replies
  • 2 Bravos

Resolved! Private messages

Has anyone else just recieved a sexually explicit proposition in their private messages or am i the only "lucky" one targeted by some weirdo chick...im in a little shock right now. I was not expecting that!

I was a lucky mobile

Previous customer of lucky mobile, now public mobile customer but envy the *750mb data on 15/m plan. please  consider  matching  all similar competitive promo although this months add on makes up for it. This will avoid distraction promotional as I n...

dboxtvinfo715 by Model Citizen / Citoyen Modèle
  • 3070 Views
  • 16 replies
  • 0 Bravos

Resolved! Long distance charges may apply

I called the same person twice yesterday I had no Issues but today when I tried to call that same person a recording came on and said long distance charges may apply now I am confused so I hung up

PSF by Great Citizen / Super Citoyen
  • 2785 Views
  • 8 replies
  • 1 Bravos

Resolved! Keeps dropping calls with US add on

Whenever I add talk and text for a 10 period add on, I have about a minute or less to talk.  I hear a series of beeps and then I lose the call.  Has anyone else experienced this and is there a fix?

pauldv by Great Neighbour / Super Voisin
  • 1493 Views
  • 6 replies
  • 0 Bravos

Not really a question...

Hi everyone! I just joined from Koodo. I am happy to be part of the PM Community. 

Alf23 by Great Neighbour / Super Voisin
  • 1548 Views
  • 9 replies
  • 1 Bravos

Resolved! ticket verification does not accept my phone number

I am trying to submit a ticket.  I do not know my PIN and cannot find it. So for self serve verification I enter tons in info it asks for.  But will not accept my PM phone number.  It get highlighted in red.

Pharmbouy by Good Citizen / Bon Citoyen
  • 938 Views
  • 1 replies
  • 0 Bravos

“You will need a US roaming plan” text: Already have one

This morning I received a text message telling me I need a US roaming plan, but I already have one and am within the 10 days. When I logged in, the site forced me to change my password.  I generated a new unique but the site wouldn't let me paste my ...

SomeDude by Good Citizen / Bon Citoyen
  • 1018 Views
  • 3 replies
  • 0 Bravos

Resolved! Loyalty Rewards

I have been with PM for about 6 months now and I have never received the Loyalty reward. I have received refer a friend, and autopay. How do I get this reward? thanks

photogeek by Great Neighbour / Super Voisin
  • 1441 Views
  • 7 replies
  • 0 Bravos

Friends autopay did not go through ???

She is subscribed to autopay, all previous months went through fine, but today her account was "suspended", the self-serve page had the warning at the top to pay (or ignore the message if on autopay). We put a manual payment through and shes back up ...

thegman by Good Citizen / Bon Citoyen
  • 926 Views
  • 4 replies
  • 0 Bravos

Resolved! Get a free sim

Walmart is currently offering a free sim card with in store activations. Larger retailers and mobile dealers will likely match this offer if you ask. Call ahead and ask at your local: london drugs, mobilicity, the mobile shop, wow mobile and cellurif...

SIM card not accessable

I have activated my SIM Card and registered, however when I put the PIN that I used to activate, the SIM card is not working and not accessable.

Kateme by Great Neighbour / Super Voisin
  • 1144 Views
  • 5 replies
  • 0 Bravos

Registration failed

I need to sign up to Lyft (apps) but it say :we are unable to contact the number you provided. Please make sure it's correct and try again. its urgent cause I need Lyft.

Ronnyng by Great Neighbour / Super Voisin
  • 813 Views
  • 2 replies
  • 0 Bravos

Resolved! Flash Deal

The Flash deal of Second Month free till 23rd of December when I activated on the 21st of December will I get that deal? 

PSF by Great Citizen / Super Citoyen
  • 1030 Views
  • 4 replies
  • 1 Bravos

Resolved! Auto Pay Automatic Top Up

Is Auto Pay and Automatic top up the same thing to get your extra 500 mb of  data every month

PSF by Great Citizen / Super Citoyen
  • 2110 Views
  • 12 replies
  • 0 Bravos

Resolved! Sim Card

Why does it say in the setting there is no SIM card? It says it in the network connections. I go to turn my data on and it says no SIM card. I close the settings and open it again and it lets me connect.

Resolved! network unavailable

My phone work fine, but can not access internet using cell data. There is no any change on my phone and used to be working fine. It happened since couple of days ago. Appreciated if anybody could help. Roy

RoySun by Great Neighbour / Super Voisin
  • 4626 Views
  • 19 replies
  • 0 Bravos

Tethering/HotSpot/Iphone

I am confused. Some people in their posts say you can't tether or create a hostpot with PM, and others say you can. I have an Iphone SE and I don't seem able to connect my MacBook to my internet from my phone. I could on Bell, but since switching can...

LanZab by Great Neighbour / Super Voisin
  • 2522 Views
  • 6 replies
  • 0 Bravos
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