[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Re: Invalid SIM
I try to activate my sim from last 3 days & it is giving me message invalid sim. How do I return SIM to public mobile & get new one as replacement?
Resolved! Data
I joined Public Mobile a few days ago and have been using a minimal amount of data. Today I received a report that I have used up 75% of my 250 MB data already. This is absurd. When I checked my profile, I noticed Public Mobile has put my region to b...
Resolved! community rewards
I looked on my past history on my bill and I was not rewarded with any reward for community rewards. How can I fix this?
Loss of a friends referral
Just by chance I have checked my account today and yesterday. Today I have 1 less referral and I was able to track it down to what one I lost. I also had lost one a month or so ago for which I had received a text saying so. I contacted my friend and ...
Resolved! Catherine/Alan - There are mistakes on QC website. Please Fix!
@Catherine_T @Alan_K Can you guys take a look at the Quebec website plans. Both English and French. There are mistakes under "offer details". Example $13 plan says 250MB data 1/2When you go and read "offer details" #2 says 500mb instead of 250mb. If...
Phone not working
I cannot call or receive calls. The top left says ‘searching’ . Tried everything.
Resolved! I upgraded my phone plan but still have old plan.
About 3 weeks ago I upgraded my phone plan from 2gb data to 5gb data. However today when I was at work it showed my data was all used up, and instead of the 5gbs I upgraded to, It still shows up saying I have 2gb data. I didnt go on it anymore becaus...
Resolved! 30 days => 90 days Billing
Hi, Is there a way to switch from 30 days to 90 days billing?
Resolved! Current Customer, change plans
Hi,I'm looking to change my plan, however when I login under my profile, there are no options to change the plan. I've been a PM customer for about 8 monthsHow, do I do it?
Ne pas capable d'activer la carte sim avec le téléphone et ne pas de ordinateurs
Moved to French forum: Pour Commencer
Resolved! How to cancel my phone number and account?
Hi. I am leaving Canada. How can I cancel my public Mobile phone number and account? Thx.
Easyfone Hardware
I have a Easyfone Prime-A4 (3G) that worked for three calls. Now i can;t send calls or text from the device, can you please help
Resolved! Reactivating after suspending due to a damaged phone
Hello, I dropped my phone and the SIM card reader was damaged, so I suspended my service under lost/damaged phone. I just got a new phone, and now I'm supposed to pay for a new plan-I had just paid for three months a couple weeks before, and had just...
Resolved! New Phone
Hello, I recently purchased a Samsung A11 and I am wondering how to activate the phone. Do I just take the SIM card out of the old phone and insert it into the new phone? I have also been experiencing cell service issues since I enrolled in February....
20 dollar referral
Hello in regards to the text that certain folks received a few weeks ago concerning the 20 dollar referral bonus is that just for one referral or if you signed two people up would you get 40.00?
Resolved! Plan for $30 including 2GB on promotion
Hi, I contacted customer service last week about a plan that included 2GB of data and talk&text for $30. I was told to order a SIM card then contact customer service again when I get it. I was also told that they do not know when the promotion is exp...
SIM Swap fraud
my phone stopped working since Saturday and cannot receive any phone calls or using data. checked on my account, the last 4 digit of my SIM showing on my account is different than the one from my physical SIM card. This should be a SIM Swap fraud cas...
Missing text messages while account was temporarily suspended
last week my credit card was hacked and was deactivated by my bank around the same time I had to pay with auto-pay which also suspended my phone service. I had to acquire a prepaid visa card in order to pay to reactivate (as I am waiting for a new ca...
Sim card.
Hello I have a Public Mobile Sim card which has been activated but when I put it into the cell phone the screen says "No SIM inserted" and of course the phone will not work. I tried to clean the gold on the Sim card with rubbing alcohol but that did ...
Resolved! Referral activation
I would like to setup a new account. I have a referral code but the public mobile website says that I enter the code when I am registering the sim card. If I order the sim card today, it won't be here in time for the code to still be valid. Any sugge...
Resolved! $15 A MONTH = CHEAPEST PLAN?
Hello everyone, first time posting, looking to see if the 15$ is the cheapest plan at the moment? I have a new plan with another carrier, but want to keep my PM number as a back up!I've had PM for a while but never posted here in the community, never...
Resolved! Porting numbers from a family plan
We’re currently with Telus looking at switching to PM. My husband and I have our phones under one account with Telus. I understand PM doesn’t have this option, which is fine, I just want to know how it works to get set up. I’m the account holder w...
Resolved! When is the referral's bonus credited to account?
Early this September received a PM targeted offer that if I referred a new PM account I get a $20 bonus and the referee would get $10 credit. I did take advantage of this offer and the referee did open an account on Sept. 5 and did include my code nu...
Resolved! Payment
I suspended my service because I lost my phone.Trying to reactivate my service but won’t accepted my payment. All info is entered correctly.
Resolved! Add ons
Have paid twice now to add on 1 G but it's not showing up on my account.
Resolved! New credit card
I can’t make or take phone calls due to a recorded message saying I have no plan. But I do . The credit card # on file Has changed
Resolved! Account deactivated or not?
I activated a new Koodo account using the same number as my Public Mobile account. I wanted to deactivate my Public Mobile account but couldn't log in. I imagine this means it was deactivated automatically, but I'd like to make sure since I'm on Auto...
