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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Charged twice

I was charged twice on my credit card and now I have a surplus on my account with nothing else due. How should I pursue a refund?

Data

My data wont work Ive tried reseting phone and taking out sim card. I also tried to manually enter the vpn. ?? I pay for data that wont work!!

Add SMS without changing base plan

Hello,I've been a happy Public Mobile customer for several years with a data-only plan, since I don't phone or text anyone except through Skype or Facebook. Lately, however, my job requires me to make online accounts with two-factor authentication, a...

Help. This maze is getting me dizzy

I keep getting add card when a Telis user calls me. My phone is topped up. I also use the contact to call this person and I get the phone company.

Resolved! Buying SIM card online

So with all the hassle I've been reading about retailers not wanting to sell you a SIM card without activating it. How long does it take to purchase a SIM card from PM and receive it in Vancouver, BC?

Resolved! My data disappeared? (Going through it really quickly)

My phone has been using up a ton of data as of late. Last night close to bed time I got a 75% warning. When I woke up, it was at 95%. What could be causing this? (iPhone 7) I know the Cellular page shows total usage of certain apps, but is there anyt...

Walmart Wireless Experience - Morningside Scarborough Supercentre and Ajax Store

I got my wife a new phone so I went to Walmart in Ajax, ON to get her a new SIM. The employee at the wireless desk was very helpful. Sold me a SIM and I was on my way.My mom wanted to port her # to Public so I went to the Walmart Morningside Scarboro...

Paying for a mobile phone plan with an international creditcard

Dear community,As an exchange student from the Netherlands, I was looking for a new sim-card provider here in Canada, BC and Public Mobile sounded like a good deal. To start the plan, I had to buy a SIM-card which was no problem at all when paying wi...

Voicemail access

When I try to call for my voicemail, the message says I don't have a necessary add-on. What add-on? I'm in Canada, not roaming. Help appreciated.

Missed Calls

I've been with public mobile for over a year and its been great. However, recently several people (I think 4x now) have called me and I've had my phone on me and it doesn't even display that I had a missed call. I didn't recieve the call AT ALL! Any...

Trouble setting up account

I can’t set up a new account. I type in the phone number during the setup process but never receive the text with the code. Please help!

Just added 200mb add on data and it used 5.293mb of data

I just added 200mb of add on Data to my talk and text plan, and immediately it used up 5.293mb of data? What gives? I saw this right away when it went back to my overview page. My phone even has its data turned off, and I only turn it on when I ne...

Resolved! Data-only plan with Google Voice

Hello! My grandmother is finally making her way into the 21st century and leaving her old flip phone behind and getting a smartphone so she doesn't have to rely on my brother "calling" Uber for her. I'm between the $20 Data-only plan or the $30 500MB...

Resolved! Strange SCAM calls from partial number - 177595943

Have had several of these so far. Have not been able to find a match doing basic web searches. What is up with fake numbers being allowed to even call. Should be easy for phone providers to block invalid ID data. This one does not block for some reas...

Resolved! Plan change

I would like to change my plan. Can I get someone to assist me?

Resolved! setting up plans for our household

There are 2 in my household on the PM network and I want to add 2 more. Do I have to use a different email address for each account or can I somehow use 1 email address and it creates accounts within the profile? I pay for them all so I wish I didn...

Resolved! Samsung Galaxy Note 8 - Recent Android Update disabled my phone

I have been using my Samsung Note 8 on the Public Mobile network for about 2 months now. All was fine and dandy until I did a recent update to the Android system. I noticed my SMS stopped sending messages. And realized a day later that I wasn't g...

Resolved! Re: Port from Koodo

I went to Walmart Kitchener location to port my existing number but walmart CSR said there is no guarantee from Public Mobile that phone number will be port in. I have phone number in use and active account with Koodo Mobile previously with PC Mobile...

My purchased USA package is not working .

Resolved! 30 Day Plan

Just wondering, is there a better way to get beyond 8G data that's on my plan other than 1Gx$30

Porting landline from Yak Communications

I opened a new account yesterday and tried to port over my landline from Yak. I got several error messages and I believe the form has flaws in the info it requests.Nevertheless, I took a temporary number and am now reaching out to the Moderator to fi...

Resolved! Renewal done late, activated but phone not working

My renewal was suspended as I needed to change my plan. Bought voucher yesterday Plan change done today, renewal accepted on line. Phone not working still...I've not received confirmation text.

Resolved! ACER Z630 looking to change APN settings

Hi there,I just signed up for Public Mobile....I checked the IMEI number to see if my Acer phone was compatible, which Public Mobile said it was.Now I have my SIM card in, I made the switch and am looking to change my APN settings and my phone isn't ...

Resolved! able to receive but not send picture texts on a flip phone

When I first joined PM a week or so ago, I was unable to send or receive picture texts on my flip (aka "dumb") phone. I found this post, went through the steps, and now I can receive picture texts but I am still unable to send them. I've double-chekc...

Change number

Hi I was talking to Rogers about getting a number I once had with them back and they told me to contact public and if it's available I could get it. Can someone assist?

Mobile Number Port from Bell Landline - Typo on address

Hi @Moderator_Team, I think I made a typo on the landline port request from a Bell Canada landline. For the address, I typed in North York rather than Toronto and also forgot to enter in my apartment #. Stupid me. The account number, name, and everyt...

Resolved! Customer support on holidays?

Hello community! I am waiting to have my PC Mobile number ported over my new PM number. I contacted the mods yesterday and got a response back after about 2 hours to vaildate my account to prove it was me and send them my PC account number, which I ...

Can't receive texts and phone calls

I ported my number from Freedom Mobile and now I can only make calls send texts and use data. Any help to receive calls and texts plus use my answering machine would be appreciated. I've tried restarting the phone, re-entering the Sim card and leavi...

Can't create an self-serve account because phone is lost

I orginally set up the phone plan at a kiosk in the mall, never registered for self-serve, or at least I don't think so. I am trying to cancel my plan because I lost my phone, but in order to do that I need to set up a self serve account and in orde...

Ready alert system to 3G plans?

Hi folks. Last night in the Toronto area we had an unthinkable act committed. An amber alert was sent out at 11 PM roughly. It didn’t go off on my phone at least not audible. If I wasn’t on wifi and with a 3G plan would I still get them ? Or only 4G?...

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