Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Upgrade but no data

I have just upgraded to the $25 plan which should give me unlimited talk and text and some data. However, I cannot access data (cannot connect to Internet) In the help section it says to go into settings and then into cellular data network and input ...

Generic error at payment processing page

Trying to activate my sim. Got to the last page, clicked "activate", and then got generic error message. Have waited over an hour to try again and still getting "invalid sim". Tried incognito, different browsers. Checked my credit card and the paymen...

Number Issue Can't Make Calls

Hi,The number I was given on June 1st is associated with another public account and therefore, I cannot receive any calls, but I am able to make calls. Please escalate this issue and either give me a new number or another solution, thanks. Edited ...

Sim card

Hi i ordered a sim card recently that had a 5G special but never got it , anybody else had this problem ?

US Roaming and Text not working

I bought a 10-day pass for US text and 500mb data. I did both steps to enable the package (I can see it listed in my account). I’ve not been able to connect properly to a US carrier. My phone says it’s on LTE with T-Mobile but I don’t have internet a...

Need to Cancel

So I currently have my son and I set up on Public Mobile. I need to cancel my son's account as his phone is broken. It is setup with autopay so it keeps renewing. I can't access his self serve because it needs confirmation via text from the broken ph...

Missing $6 worth of Loyalty Reward

Hello I joined Public Mobile on November 29, so almost 19 months ago. I just checked my rewards and noticed I only have $1 in Loyalty Rewards. I am confused though, shouldn’t I be at $6-7? What’s going on and who can I contact about this... Elle

Any upcoming promos for LTE upgrade?

For the most part the 3G plan I have is ok, especially the price since I can’t really afford much more than what I’m paying, however I’m often finding my connection either loses “LTE” signal completely (drops down to 3G), or drops down in speed so mu...

Moderator

Acct is still suspended despite paying bill a week ago

I can hear them, they can't hear me

New to public Mobile. Seemed fine, but when I just made a call the other party couldn't hear me..all garbled. My phone was fine before. I checked it by making recordings and I could hear everything fine, so not a mike issue. Any ideas?

Resolved! Transfer number from Telus Prepaid to Public Mobile

I was told there could be issues transferring my number from a telus pre paid plan to PM. Is there anywhere there is a tutorial instruction for transferring and does Telus close out my pre paid account or do I need to contact them?

Cellular not working for browsing

My cellular connection is not working for browsing. But it works for whatsapp and skype. But it doesn't work for any thing else.

Locked out of my account

I just activated my account 2 days ago and when trying to access my account it says I am locked out and to contact public mobile. How do I do that and why am I locked out

Resolved! activation issue

I'm trying to activate my sim. Went through the pages. On the last page where I'm reviewing my information, I noticed my phone number was wrong, so I went back to fix it. Now the system is not recognizing my sim #. Help???

Resolved! Samsung A50

Looking to use a Samsung A50 on Public Mobile but do not see it listed. Anyone know if it is compatible?

Signal

Is the public mobile has a strong signal out of edmonton?

Resolved! Call waiting

please if you can help me reset my call waiting.

Resolved! Reset Password Error

I forgot my password, but when I try to reset my password, but it gives me the error message: "Oops! Something went wrong." I managed to change my password for my Community account. I thought it would change my Self-Serve password as well, but it sti...

Resolved! Inactivated account for no reason. Payments up to date

My account was inactivated but I'm on automatic payments up to date. Now when I try to make a payment to reactivate it says to call my credit card company which I did and they say account is fine. What do I do now?

Resolved! How to activate data?

Hello, My mom just switched to the 25/month plan, which includes data. (Her previous plan was talk and text only). We choose the mobile data icon, but data isn't working. She has the same phone as myself, and we have the same plan. The data is active...

Resolved! having trouble logging in with email

Cant log into using my email not sure what happenned how can I recover my account without an email

Payment

I paid my bill two days early, and my account said all of my funds are available. Fast forward to today (when my plan was supposed to renew), and it says only $3.00 is remaining on my balance and my plan won’t renew. I’m freaking out, because I don’t...

What is a Data Event

I was looking at my usage history this morning and see several lines that are called "data Event" as opposed to "outgoing call" or "web" etc. It shows the orignating# and destination# as my phone number. Can someone tell me what this is all about. B...

Resolved! how to Send Community Private Messages

how to Send Community Private Messages

Data not working on iphone

I bought a PM SIM card in April for my dad and he recently realized that the data never worked on his phone. He has an iphone 7plus and I made sure that the APN setting is correct. I also restarted his phone many times and the data still doesn't work...

SIM Change not working

Hello, I am trying to do a SIM change via self serve but it keeps saying 'oops something went wrong'.

How do I get a refund

I accidentally paid twice and I need a refund asap for other bills

Resolved! Want to remove my credit card from my account, can't log in

Hi. Public Mobile service in my area is quite poor, so I've decided to test another carrier. The move is complete, and my number has been ported. I have already turned off auto pay, and want to remove my credit card from my account. It was unclear ho...

Cannot make payment for account reactivation

I suspended my son's account since his phone was stolen. I have a new phone and SIM and I am trying to reactivate his account. The credit card is current. However I cannot "Submit" payment. I press the button and nothing happens. I thought that i...

Data plan

I want to change the PLANCurrent plan didn't have data plan but it have unlimited calls and text that is the reason i decided to change plan.