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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How to tell if promo is stackable

How can I tell if the promo I have is stackable? I received a one time 5GB promo in Dec. Thx.

Resolved! Sign up offer - 30 days free

Hey everyone,I signed up for Public Mobile with the 30 days free offer that was on between May 5-7. I sent in my email address and signed up for a $25 plan with that same email, but I'm getting a notice saying that I still need to activate my account...

Resolved! Add on price

I read somewhere on the community by a fellow member that the add ons are all on sale. I don’t think that is true. From what I know only the 1GB add on is for a limited time sale. Is this correct? Just wanted to make sure

How the long distance work if I add money for it

Resolved! Public Mobile SIM

For anyone who has ordered a Public Mobile SIM from Canadian cell supplies How long did it take to receive yours in the mail? I am in southeastern Ontario. Just want to ball park estimated time for arrival

Account suspended

Why is my account suspended? Payment is due today may 14. Credit card is good

Resolved! Extra referral Bonus

Has anyone received a text that said, "hurry, refer a friend quickly to Public mobile, you will get a $20.00 credit to your account and your friend will receive a $10.00 credit. Just click this link to access this." It was not sent from 611.(edit)Mod...

Hard time getting started - Solved

Im just trying to get started with PM, I bought the SIM card online and i'm trying to activate it now one activatepublicmobileca but is tells me my SIM card is invalid. I tried another browser and it kinda got through to the next set up requesting a ...

How does one get cheap SIM card in Saskatchewan?

Hi Folks, I have a couple relatives wanting to switch to PM and they want to know where to get an inexpensive SIM card to do so. Suggestions and costs appreciated, Thanks kindly.

trouble activating

Thanks all - will just need to wait an hour and try again Had an issue while trying to activate - sign up did not complete and now it's telling me my sim card is invalid. Suggestions?

Exact cancellation date when porting to Telus.

I will be porting to Telus once I get their sim card in the mail, which was supposed to be today, but the tracking now shows delivery as tomorrow, May 15. My account is due: 'Payment Due Before: May 15, 2020.' Will I lose my number if I don't pay ag...

sim card

My cell phone will not allow me to make call or text keeps showing no access to the network, is the problem with my sim card, do I need to order a new one and if so how do I go about that.

landline number porting

I wanted to transfer my landline number to public mobile. The transferring process was successful in the kiosk. It's been now two days. I just able to make outgoing call but no incoming call. How I can solve this issue.

J3 Prime

Is Samsung Galaxy J3 prime compatible? I only see J3 listed

Resolved! Mystery Outgoing Calls Noted In My Call History!

Hello! I just noticed that despite NOT using my cell in over 60 days, there seems to be outgoing calls made from my number to a phone number I DID NOT dial. Does anyone know what this could mean?

PM Refer-a-Friend Reward -Is it a big scam?

I do have several phone accounts with me and they are all for my family members. I was having a lot of Refer-a-Friend Rewards and now all my credits are reduced to $17. What is going on?I

how to pay my bill

I need to pay my Public phone bill, but I have a couple of problems. The authomatic deposit couldn't go through because our card was hacked and we had to cancel it. I just got the new one in the mail today and I was trying to figure out a way to pay ...

Credit Card Payment PLEASE HELP!

Hi, I've been trying to bill my credit card for the last 2 days it just keeps saying card information could not be verified. Ive contacted them (visa) and they are saying that the transaction is not showing up. As if you guys are not billing them. T...

Changed back to old number

Phone deactivated

Tried 611 service, entered online multiple times on the site, called credit card helpline nothing is wrong on my end, payments have been coming out for last year and half without issue, now this morning it will not work, even though I purchased 2gb o...

Resolved! Sign in

I have 2 seperate self serve accounts and there both set up on only one of phones. There are 2 icons for public mobile on my phone . I can only sign in on both of them with the same email and pass word . if I try signing in with the other email and p...

MC was not charged, phone plan deactivated, cannot set up auto payment , Rewards Reduced

I updated auto payment with a new MC 2 months ago and it charged me last two months but this month it did not and instead deactivated my phone plan. I had to reactivate by manual payment.Plus my Refer-a-Friend Reward has been reduced from $8 to $3.I ...

Resolved! Plan and payment

Hi everyone, I upgraded my plan and i pay it already.. but my due date every 15 so i cnt use to call so do i need to wait untel my due date?..

Resolved! Account Suspended??

When an account is suspended due to credit card expiry - WHY DON'T WE GET A MESSAGE TELLING US? No email, not text, NOTHING!! Very upset.

Resolved! No data

I can phone but cannot access data. Data is enabled. Sim card is activated . I have LG phone, model K210. Thank you for your help.

Free credits for frontline health care workers in BC?

I heard that Telus and Koodo are giving out 2-month credits to frontline health care workers, in supporting and recognizing their roles in fighting against the public health crisis during COVID-19 pandemic. Is Public Mobile offering any free credits ...

Resolved! Imei not found

Hi all, Thank you for the quick answers on previous question. I received my sim and upon activating I'm being asked to verify the phone's imei.On doing so I get a message saying it's not found.I had been told my Xiaomi redmi note 7 would work just fi...

Please I need help I'm locked out of my account

So my ex used to pay my phone bill. He must have called it in as stolen or something because my plan now says locked out stolen. This is not trueCan a moderator.help me because I tried going through the ticket to talk to a moderator and even that i...

Problem to change a plan

I tried to change a plan and it didn’t work. Now I logged out and logged in again and it’s shows that I cannot open my plan.

Resolved! Re: How can I pay for my service?

I will like to pay my phone bill

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