Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Bit of a weird glitch, as the title states: can't seem to receive text messages or calls.Outgoing calls and texts are good and data works too. Been with PM for a couple of months now without issue so don't think it's a question of phone compatibility...
a lady called me to tell me it failed because i had the wrong account. I did not have my paperwork at the time. I have it now. Can I change this number myself?
My phone was working fine. I was a new customer about 2 weeks ago. I was using my phone this morning and then all of sudden nothing was working. I think it's the SIM card. I tried taking it out and back in again and restarting my phone. Still won't w...
I just ported my number from TELUS to PMWhile text messaging works fine as well as my apps I cannot make or receive voice callsThe Pixel 3 uses a micro sim card and the PM sim card I purchased at London Drugs ismuch too large for the phone.Any help w...
This is my payment due date. My credit card info hasn't changed it is active but for some reason Public Mobile did not Autopay. Even though I got the Autopay $2 credit message today.
I have $12 In available funds, wondering how I have that? I’ve just signed up less than a week ago, I signed up for autopay. I don’t understand the available funds I have.
I'm thinking of buying a new OnePlus 8 phone, but I'm not sure if it's compatible with Public Mobile. It's not on the public mobile network check yet. Is anyone using this phone or know anything about the carrier compatibility?Thanks.
Hello I have a question about the promotion a friend wants to sign up, if they take a Quebec number will they be eligible for the offer even if they live in N.S.? he can use his parent address in QC Also if he changes number to an N.S. number in a f...
I'm wondering if anybody tried to use public mobile out of Canada when traveling, to call local or canada numbers, if yes how do we do that, thanks.
How does one receive the community reward. This phone account belongs to my son, who continues to assist the community by working part time at a local grocery store?
Hello,I'm considering moving my mother's phone service from Virgin to Public Mobile, but had a few questions about her current setup. Right now, she has a Toronto 647 phone number, but is currently living in Montreal. She does not want to give up h...
I activated 3 phones last night (ported from Telus - all on the same account). I got an error message on one of the activations and had to involve the moderators and tech support, they called me this morning and the phone is working on public mobile ...
I want to say I had a bit of a scare this morning. And was wondering if there is an article for newcomers to see about the process of renewal? I saw these two things. I had noticed my service was still working and did not reach out to anyone in hopes...
Hello there: I was away overseas for 6 months, in which I asked to place my Public Mobile phone number with the lowest plan while I was away. Upon returning to Canada, I suddenly am unable to upgrade back to my previous plan, and I do not have servic...
Hi everyone, I registered for this flash sale, which indicated that you didn't need a promo code, just to use the email registered. I setup my service and account on the 7th and paid for one month. How and when does the free month show up ? thanks
Just hooked up 2 lines, plans states "Unlimited International Text and Picture Messaging". Texting working but pictures not. Other resolution here stated you had to have data on.....why would it not work when connected to Wifi ?? No where that I can...
https://www.zdnet.com/article/samsung-patches-0-click-vulnerability-impacting-all-smartphones-sold-since-2014/Make sure that you get to some WiFi if you have update only on WiFi enabled on your phone.
My phone did not work for the last 15 days of April.On May when my automatic payment was made, the phone activated & worked fine.on May 5 the phone indicated there was 'no service' again 7 it continues in that mode. My account for May is current.Plea...
Hello, I need a moderator to do that. Who can help me?
Yes. Brand new with a pretty silly question. I’ve signed up, asked to have my old number ported (understand it can take some time). Question is, do I receive some sort of notice from PM that my service is now up and alive, or do I reinsert the old S...
My dad would like to activate a cell phone he owns to be used during summer cottage months only May to November. I think the $15 plan is all he needs Can he disconnect during winter months etc??
Hi, I'm trying to access my account and forgot the password, I try to reset it, provide my email and it just says "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled"What do I do now? Need urgent help?!?
How do you block a number from calling and leaving voicemail
I can't send or receive text messages
The first card I was sent weeks ago didn't work. After an extremely challenging time finding support, I finally got through to someone via email who could help, and they sent me a replacement. This new card says PREPAID SIM on the front, which I don'...
I recieved a text from PM saying I got $1 for community rewards, which also reduced off my monthly payment. However, I noticed when I logged into PM account online it said $0 beside community rewards, but had $1 beside loyalty rewards? I found that b...
My network and my data not working
Hi PM Community, I like what Public Mobile is offering and am interested to join. Is there anywhere currently (e.g. Walmart) that offers SIM cards for free? (I'm in the GTA area) Thanks!
Every 2nd or 3rd day I get a text from public mobile. They almost seem a bit spammy. Am I able to turn these off?
I would like to know if the Samsung Galaxy A20S is compatible with this service?
