Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm in the US and can't use my data. Calling/voicemail works. The steps listed in the help menu to configure data with T-mobile don't seem to apply to my iphone - i.e. there are fields listed in the steps that don't seem to exist on my iPhone 6. Hel...
how to unlock my Invalid Sim card. Network Locked SIM card Inserted please! help.?
I have been trying to reset my password for like 3 hours, can you help
When I was with Virgin Mobile whenever someone left a voice mail message, I would receive a text advising that there is a message in my voice mail. But with Public Mobile I don't seem to receive any sort of notification whenever there is a voice mai...
Hello ..Added the wrong data add on to my account. How do I get a hold of an actual person to help with this?
Good morning: I ordered a new SIM card for my husband. Updated his plan. I received a message that the new plan would be valid starting May 21, 2019. I assumed that his old SIM card would still work but it does not. How do I get his new SIM card...
Some price plans were phased out. How do I make sure I don't lose the current price plan I have? Thanks
I am registered for Auto-Pay and it has worked since I originally signed up several months ago.However I logged in last night to my account and it showed the account plan was expired so I made a panic payment directly from my credit card.I am now sho...
If I refer a friend to Public Mobile can they get the same old plan that I have or are they restricted only to what PM is offering as plans available today if they choose to activate?
My new SIM new activation is not working. It says Invalid SIM Card. Network locked SIM card inserted. Not sure if I should just use new SIM ?
I renewed the 10 day add on for US talk and text and I added US data. My payment history shows that both have been paid for. But they do not show up in my plan details. Neither have worked. I tried contacting the Mod team with no reply. My US trip i...
I have just activated my new SIM card to public mobile but the number assigned to me is also using someone else too.How do I change my number.Please help.
Hi there,I purchased a sim card and activated it, I also received confirmation email, but the phone doesn't work, it displays "emergency calls only". Since I chose a new number, the chatbot said it should immediately work. Can you please help?Thanks
Hi there! So I just had my plan renewed two days ago and have only used approximately 1 hour worth of data on my phone which is usually 200mB. But I just got a notification saying I’ve use 9500mB of data which is 75% of the total. And I know I haven’...
Hi all, I was just trying to order SIM cards to get started, but the webiste didn't put it through saying that my billing address didnt match shipping address, however they still charged me. WOuld anyone direct me to whom i have to contact in order t...
Hi, I just purchased the international calling add on only to find out that it does not work for the country I was after. Is there any way of having that money either refunded or transferred back into my account so that I can use it towards my next p...
Hey everyone, first time posting here I'm currently having a problem with my phone, Since about 11am ET time Saturday, I haven't been able to send or receive text messages. This is what I have done so far: - Restarted phone- Tried other SMS apps- To...
Please help! I've just switched from Rogers to PM. My iMessage and Facetime stop working. iMessage and Facetime used to work with the Rogers plan (Talk & Text, no data). I left the activation run overnight without luck. I've tried all the suggestions...
Hi, recently noticed my monthly bill increased by exactly the difference of my rewards plus tax. I logged in and checked the rewards tab and my rewards are still there but when I check the payment history the rewards are no longer being credited to ...
Hi, I just signed up for Public Mobile with my Samsung XTE Fanfare, and transferred what was previously a home phone number from Fido to this phone. Although my new phone can make calls, and make + receive texts, it cannot receive calls. Does anyone ...
I paid for 200 minutes international calling a few days ago and I am being told I do not have that added to my account. It has been paid for. How do I access it? I tried adding a 1 to the 10 digit number but still getting the same message.
I got a friend onto PM and they're having some trouble, I think with the porting. I told them to write to the mods and thought I'd check here if there's anything else they can try. They switched from Virgin Mobile to Public Mobile in the last week. T...
How do I get help if I have a technical issue?
HiI am a new user and signed up April 5, 2019I am using the $25.00 Autofill plan with 500MB of data and a bonus of 500MB with Autofill I was hoping to get my wife on the same plan, she is currently using Virgin Mobile. I noticed that the same plan I ...
Here is my account number: 1000000xxxxxx. Currently my plan was $10 per 30days no data, with autopay I have $2 credit each month. I used public mobile since Dec. 26, 2018. So far the autopay worked perfectly. From transaction history shown there is...
I made a full payment for my phone bill on April 23rd which connected my service for 6 days only. I was not recieving calls or able to make any outgoing calls because my account was suspended for 'non payment' on April 29th. I had to make another ful...
Hi Mods,Could you help address my April Billing as illustrated in picture below. There seems to be a system issue where the AutoPay reward and the refer-a-friend bonus are not credited to the account. As such, I have to pay the full amount of the pla...
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