Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello everyone, first time posting, looking to see if the 15$ is the cheapest plan at the moment? I have a new plan with another carrier, but want to keep my PM number as a back up!I've had PM for a while but never posted here in the community, never...
We’re currently with Telus looking at switching to PM. My husband and I have our phones under one account with Telus. I understand PM doesn’t have this option, which is fine, I just want to know how it works to get set up. I’m the account holder w...
Early this September received a PM targeted offer that if I referred a new PM account I get a $20 bonus and the referee would get $10 credit. I did take advantage of this offer and the referee did open an account on Sept. 5 and did include my code nu...
I activated a new Koodo account using the same number as my Public Mobile account. I wanted to deactivate my Public Mobile account but couldn't log in. I imagine this means it was deactivated automatically, but I'd like to make sure since I'm on Auto...
The moron at the mall wow kiosk entered a pin different than what they wrote down and now i can any support from this stupid company i jist want to talk to someone and be able to use the phone i am paying monthly bill on but apperantly this lame ass ...
Just activated while porting, now the problem is:The old sim card still can make calls out and receives calls in.The new (PM) sim card can make calls out but not receives calls in.I verified over and over again the account number is correct.I contact...
I recently updated my plan to the $15 one and it is set to change next billing cycle (October 16th I believe). Since making the update I lost service and I think it is related. How do I get my service back. When I check my account it still shows I ha...
Yesterday I noticed I lost service with Public Mobile. I have tried to restart my phone, restart network settings, remove and put back in my SIM card and nothing worked. It was working fine on Friday and Saturday. I have the iPhone XR. I did update t...
I bought 2 $40 vouchers on sept. 7 set 1 aside used 1 for next months payment submitted on purchase date, payment taken. I tried submitting the 2nd one today and it tells me cannot process number, check number and try again, it won't accept it no err...
Hi, Hoping someone can assist. Long story short. I have a new public account for an elderly user as emergency and someone keeps calling the line saying awful things to them saying that their phone is texting them. I verified that the phone hasn't sen...
I bought one of those sim cards at the dollar store in Langley bc and the sim was faulty and never worked. The public mobile company has charged my credit card multiple times and I want a refund xxxxxxxxxxxxxxxxx believe the number is. Can i get a...
Hello,I have been using my phone as usual for two weeks, since the last time we spoke(when we fixed my account that was shutdown due to autopay problem), and now I have a Locked Sim message on my phone again and no service. Also can't login to self s...
I am extremely frustrated by public mobile auto pay options. I had a problem before, which I solved my self. Now again I am having the same issue, not even the plan is expired and also I paid for US roaming for 10 days and it stop working after 5 da...
How do I reach a Moderator? The easiest/best way. It seems I have to go through searching this site a while before I find out how to get in touch with a moderator.
I decide to use my old number but then when O tried to message my partner the number appears to be different. Please help. Needed to use my old number. Thanks to everyone who helped. I message the moderator and its all good now.
Hi all,I’ve been trying to activate my Public Mobile account, but I’m having issues.When I did my Account Setup it was saying ’’Invalid Sim’’. After reading a few posts on the Community, I decide to wait a few hours before trying again. 2 hours later...
Hi, I would like to know how to unblock my cell number so that when I call someone, it will show my cell number and not "UNKNOWN CALLER" or "PRIVATE NUMBER"?
