Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Today i checked public mobile website, and i see that most Data plans fees are lowered.i am paying 30 $ for 500 Mb plan but for the new customer he is paying only 25 $ for 1 GB !!why i didn't get any notification email or sms about the new fees?!And,...
So like the title, I requested a plan change on my account and checked it several times to make sure it was set to change. That day was today and it didn't change. The plan stayed the same and I'm frustrated. I sent private messages to the moderator ...
I tried to change the plan twice. I wanted the $25/mo plan... first time while I attempted the instant change.Then I settled for to be activated at the next cycle... Neither worked... kinda unimpressed
My Phone Is Almost Gonna Give Up On Me Is There a Plan To Get A Phone On Here And Pay Along With The Plan ??? Thank You Desperately in Need.
Can you change plans anytime through the month or does it have to be done at the end of the 30 day period?
Hey guys,I'm thinking of switching from Eastlink to Public Mobile (it just seems like a better cheaper plan overall, more coverage too). I have one question though. Currently I'm in PEI but will be travelling to Saskatchewan for 6 months. If I switch...
Hi there my son added funds to his account a day before renew date will he be good to go on renew date
How do I see if the payment did not go through. Need the add-on next week not now.
I have been double billed for an account that I opened May 7. I paid when I opened my account. I signed up for auto-pay with my credit card and the payment came out June 7. But my account was suspended... I added more money to the account and I was b...
phone number removed by computergeek541
Hi all,The $15/month plan says it has BONUS 250MB 3G DATA with autopay, is this data every month or just a one time bonus? Can anyone with the plan back it up? Thanks
I remember that the plan I booked was $25 per month(1 GB of data at 3G Speed)with AutoPay Bonus.($25 for 500 MB + 500 MB AutoPay Bonus)However, I was charged $31.64(including tax) from the next month after my booking, and $31.64 was automatically deb...
I bought the SIM card from Koodo booth, but it does not work (I see no SIM card error. I tried tree different devices.) I am not able to use other sim card, because I am not able to create user account. To create user account I need to receive verifi...
I live in Whitehorse, Yukon (Northern territory of 35,000 people). I've recently started having issues with making local calls. I now get a recording telling me that I don't have long distance on my plan. I have tried calling locally (we use 7 digit ...
I am on autopay and my cc is fine but i guess the autopay messed up and did not completed.So I got this message :Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment...
I've tried to enter the information, more than a dozen times now, to activate my Public Mobile SIM card I ordered through mail, and it is stating as invalid??? First, it seemed to time out, saying there was an error and the need to log out and repeat...
Hello, For some reason I was charged $25 extra for my first bill payment even though I haven't went over my data. Can this charge be reversed? Best,Haleema
We live in the Vancouver area. My daughter is currently with Freedom Mobile but she will be moving to Montreal for university. She would like to keep her current number and I am thinking of porting her number over to Public since Freedom doesn't have...
Hi there, I activated a SIM card with public 3 days ago and my number still has not ported over. I got a text from Public saying to go to the website and click "contact us" and fill out a form to activate my SIM. I do not understand where to find t...
Got this message while trying to process a payment with the same card I've been using for the last few months. My info matches the one from the bank and I've been able to pay other bills just fine with the card. What gives? Only difference I could se...
With "Canada wide unlimited", am I correct in thinking I receive all such calls from outside Canada for free and with no limit to minutes?
I've used CIBC Visa Debit and Koho VISA and both cards give me an error when I try to use them Tells me can't verify information. I contacted Koho and they told me my account is fine and that there are no attempts from Public Mobiles' end to charge...
Looking to understand what happened during my recent Trip to the USA. Basically I added the following Add-ons to my wifes Account (see pix below) It was to allow us to have Long Distance and Data for our 3 day return through the USA. I realize the i...
I just purchased a 1G Data Add-On for $30.I saw that the $30 was added to my Balance but I don't see anything in my Add-On page.I'm running low of data but If I can't get it, how can I get back my money?
I signed up with public mobile yesterday with the help of one of your agents at the local mall,was assured that i was all set up and ready to go.but later discovered that I cannot recieve texts or calls from anyone other than public mobile clients .i...
I've actually just ported my number and plan into a diffrent provider but I want to check that I will be charged for the last period. However I can't login into my account, tried "forget your password" and below is the error message i receive when i ...
Hi , I am currently using xxx and I refer a friend xxxx ****. Didn't receive the 10$ credit ? Edit by mimmo, removed personal info
I switch from lucky mobile to PM. PM offered 3gb bonus data. When my plan got renewed bonus data was removed...sent message to moderate team but no sollutions yet. Is anyone having same issue?
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