Talk is not included? Message

[Kalym]

Hi, been problem free on PM for 4-5 years, payment for next 3 months due end of Oct.  today both wife’s phone and mine are giving an error saying “talk is not included in my plan”.  It is, has been and will be in the future so can anyone give insight to speedy resolution?

thanks

[geopublic]

@walter1966  if you are referring to the warning just ignore it and add a 1 in front of the number you are calling.

[JoyLuck]

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@walter1966 wrote:

i am not seeing how to fix this issue of all of a sudden not having canada wide callimg

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Can you please tell us the exact message you get when calling out? Also, what plan are you on?

[walter1966]

i am not seeing how to fix this issue of all of a sudden not having canada wide callimg

[geopublic]

@Kalym  I guess you are still trouble free. 😊 Thanks for the update.

[Kalym · Accepted solution]

resolved....

my wife was entering a 14 digit PIN number instead of a phone number.

😂😂🤣

[👍 ...... Luddite]