Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My mom's phone just got suspended, she first signed up on October 11th so the 90 days shouldn't end until January 9th. She had tried logging in to top up her account, the payment went through but said the account would be reinstated January 9th, whic...
I had my phone set to auto pay. I guess it didn't go through. I went online made a new three month plan paid it online. Then I called and made another payment hoping that would get it to reactivate. Still nothing.
Same issue as a bunch of other people. 90day plan activated in Nov. Account suspended today and claims that there was a balance due end of Dec.Can't use self-serve questions service because of the 'Your email does not match' issue. Brilliant.No phone...
My wife account got suspended for no reason. I tried to make a payment but the service not resumed. what's going? I need someone to look into this to 1) activate the account 2) credit the money just paid back to my wife's account.
Went through activation process, at the end it said payment failed. Haven't received an email or anything - but if I try to activate again it says the SIM is invalid?
Hi community, I know lots of people are really wanting a mobile app from Public Mobile, and I'm among the group hoping for one to drop one day soon. Yes, you can browse the self-serve site in Chrome or Sarafi (or your mobile browser of choice), but ...
Hi Community I would like to know, Is canada and u.s long distance add on work during us roaming. Because I usually cross the Boarder for couple of hours. I am from niagarafalls. I know about us roaming add on, but it is for ten days unlimited. Pleas...
My account has been locked for months, I can't log in. Password reset doesnt work, I get the following error" "ForgotPassword/OldPasswordNotValidContactAdmin" Please reset my password and account. Thanks
Hi, I joined PM on Nov 19th on the 90 day promo plan and this morning my phone stopped working and I saw that my account has been suspended and it appears my plan has expired despite being less than 90 days. To get my phone to work I tried adding a p...
A friend highly recommended that I switch from Rogers to Public Mobile. Well I am trying and guess what. My user name and password won't let me finish. My phone # is already assigened to this newly created account. You go for online help and it shows...
@Shazia_K @Mary_M Good Afternoon: My service is down, saying account is suspended (can do payment) and to add paymentm but I am paid through till February 11th which it shows as well I will PM, but is there
Hi there, I set up accounts for my parents and my moms account which we activated a few weeks before porting over her old phone number on Dec 27th. Everything works well (mom on a smartphone woo!), but my mom is not able to recieve any calls. She c...
Hi Everyone, I have now lost service for the 3rd time where my phone will not attach to the PM network. Every time I am out of service for a couple of days until a moderator does something in their system to "fix" the issue. My business is loosing mo...
I was trying to active a new account with new sim card I got this message when trying to activate my account: ‐ Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target...
Can a Mod help, my account was temp. suspened but i paid .No service yetCan someone tell me how long before everything is back to normal??
Hi! I need help and your good advices to troubleshoot my phone. I bought my phone in february 2015 with Vidéotron. My phone model is SGH-M919V. I had 4G/LTE and it worked flawlessly. Since I am with Public Mobile, I am not able to get 4G/LTE. All I g...
I'm looking for a $200-300 phone to use with PM which I can buy locally in Kelowna. What do you think of this option? http://www.staples.ca/en/ASUS-Zenfone3-Laser-55-32-GB-Unlocked-Smartphone-Silver-ZC551KL-S430-2G32GN/product_2446831_2-CA_1_20001?ci...
Did anyone else face problems in receiving incoming calls.
Hi, back in October, I PURPOSELY, de-activated my account because I was going to leave to the U.S for a period of 3 months. Today, I wanted to re-activate my account, and it tells me that I needed to pay before December 14th 2016 to keep my phone num...
Hello, I have been a customer of Public Mobile for about three years (pre-Telus) and as such, I have a pretty great plan I don't want to lose. However, I will be going to the Netherlands for the next four/five months. My questions are:A) is there any...
Dear PM, Just activated my $120 promo plan and it said activation failed. Unable to access self-serve account, says email could not be verified. Data/talk/text not working but SIM can be registered by my phone. Credit card charged already. Sent PM t...
anyone able to activate online? seems like the site is down....... https://activate.publicmobile.ca/
Hello, I just attempted to make a payment to my account in the amount of $27 ($30.51 after taxes) for a simple 30-day province wide talk-only/no text/no data plan. The Public Mobile website gave me a popup that said the payment did not go through, ho...
Now I am not sure if there is a settting in the profile page for this but I did look. If someone finds it you are allowed to say as my wife says it I "man scanned" anyways looking at my history the times looked all crazy for usage but then I noticed...
I have the 90 day plan. It was just renewed Christmas Day and my data is not working . I am paying for this need an answer immediately
Is there any number that I can contact PM support? I have searched all over this site but no contact info available. It is extremely frustrating. Please write me at ***************. Thanks!
I use Iphone, If there is app for it like fido, I can monitor my account more easier. thanks
Hello there.Thinking of switching to PM from Rogers. Looks like a great deal!Ok... Have 4 phones in the family. No home phone as we use cell phones only.Is voicemail included?Is there any change to how the phone can be used?We have Spotify for music ...
Ok, it's been now six weeks since I've moved four family phones over. I had my last Bell Mobility bill in December. With penalties Public Mobile pays for itself in three months. Cool! Most of our phone calls are in-province so the last promo re...
I just wondering if autopay does not go through or I did not pay on time, I will lost my account and my phone number and my fall prom plan?
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