05-04-2019 01:56 PM - edited 01-05-2022 04:45 AM
05-04-2019 02:03 PM
@Arman , usually customers go for account credits when over charged. Getting a refund takes a long time and if you are staying, account funds can pay for future service. To correct billing errors, you need to contact the moderator team. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.
05-04-2019 02:02 PM
05-04-2019 02:02 PM
@Arman wrote:My account overcharged twice.
How do I get the credit back
If you're not tight on money then if the "overcharge" is there in your Available Funds then it'll be ready for your next renewal. Renewals always take from Available Funds first before going to autopay (if set up).