Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
a few days ago I was billed for my public mobile account, but on the same day I received two seperate charges from "vesta chatr" of around $50 each. When I call the number on my statement they cant give me any answers unless i provide a cc number whi...
As reported by a customer, Canada wide calling is included. Another customer reported that signing up for an actual tab purchase was not required.
Sorry if there is a solution for this already, I'm not a very slow mobile device and having rouble searching/loading pages at the moment.I'd like to port my # over to Freedom Mobile (recently started with them) however my PM account is now inactive a...
I'm on the 40/4 plan and tried to see actual price and plan details with koodo and it says my number is invalid. Getting the double shaft here @CS_Agent
My wife and I had a billing autopay date of March 7th. After yesterdays announcement the date change to March 16th. This means we have to pay the new 150 price for our next cycle instead of the 120 original plan price. Can a mod please contact me wi...
It's that time, I've been waiting for years! My LG-C800G (purchased mid-2012) finally won't hold charge for a full day, and Android 2.3.4 just ain't compatible with a lot of software these days, and well ... it just kinda looks too clunky and chunky...
@@CS_Agent I know it's moot now, but I had to reset my password for Community using the "Forgot username or password" link. So I went to change my password but I had trouble logging in still. Turns out that I couldn't remember my username. I eventual...
Hey Im thinking of either switching to koodo or trying to get Fido or something to price match. ButDo you think that if I use my legacy plan line to buy the sim and plan could i port my newer PM line with only 6gb/120$ per 3 months instead Wondering ...
Hello , In my account it shows my plan cost 33$ but I have renew my plan by 17 February, so is it ok if I switch to new public mobile plan now ? Would it charge me extra 3 monthly increase? Please let me know !
I have recently moved cities and need a new number with a different area code, yet when I try to change my mobile number it keeps saying "change mobile number failed".
Here is why I'll stay with Public Mobile even after the increase... 1) Accepting the Koodo offer voids any right you have to complain to the crtc. That's why the Koodo offer expires BEFORE the rate hike. 2) No guarantee Koodo won't hike the $40 rate...
Hello, I've clicked TRY OUT MORE OPTIONS By the way, Occured the Server error like the follow. How do I change my plan? Thank you, Seo
I currently have a credit balance on my account (so a full payment is not necessary, the system will take money from my credit). I assume this cannot be refunded?Can I transfer a credit to another PM customer / phone number? Any suggestions on what t...
Explains why you guys don't have a phone number to call because you don't want to hear complaints. My father's plan went from $19 to $22 to $25 over the last year or so. Did not receive a single email regarding any prices increases. You guys are no ...
I came across this bug when creating an account for the Public Mobile Community forums. There are no character limits for passwords when you create an account but passwords are limited to 20 characters on the sign in page. This means that you can cre...
Will this $40 plan switch work for Koodo prepaid as it is monthly plans? Or is it just Koodo regular? Sad to be leaving PM as it was the only company I ever convinced people to switch to.
Response from the MODs Good afternoon Simonw, Thanks for contacting us, I understand your points, but I cannot change that promotion, I am sorry, please see the advantages, you would have access to Canada wide coverage now.Also, I would like to tell ...
From the MODs Good afternoon Simonw, Thanks for contacting us, I understand your points, but I cannot change that promotion, I am sorry, please see the advantages, you would have access to Canada wide coverage now.Also, I would like to tell you that...
I mean really I don't need any explanation, I just need you to realize that this is happening and needs to be corrected. I paid for a month, not 29 days. As you can see below the 17th was my payment date, and that was 29 days ago. So some correctio...
Was checking my account yesterday and my next billing date was 7th March. Today i get your bs text msg about the 25% rate hike happening on the 15th March. Log in to my account this evening and low and behold my next billing date has been moved to 16...
I am being completely ignored here. I was told by several Public Mobile reps that my porting issue would be fixed today by 7:00PM. It's been over 24 hours since the port request and I am scared of loosing my business phone number... I have sent multi...
Dear PM, I am requsting that someone contact me to resolve the recent price hike on the 12GB $120 plan. I find a 25% price hike unreasonable and heavy handed. When I signed up to the plan it was advertised as not increasing as long as I remained ...
I would like to speak with a representative of Public Mobile about this proposed gigantic price hike. As I understand it, I'm being told to increase ultimate price $34/mo to $40/mo, and switch providers or face an increase to $50/mo. (I've a 12GB/120...
I have three Public Mobile accounts under the $120 for three months, 12GB data plan. I would like to advise Public Mobile in writing that I would like to remain on this plan which has been advertised by a Public Mobile representative on October 25, 2...
I have been advised at https://www.publicmobile.ca/en/on/get-help (the "public website") to register on this "online community" to obtain support customer for matters relating to my Public Mobile account and to tag this message with @CS_Agent to get ...
This sudden large increase when we were promised 'no surprise' from the original deal sure will make me jump ship when it's time to renew.I will NOT jump into dishonest and greedy Koodo&Telus ship. Please post other viable options. Hopefully this thr...
If there are available funds in the account, can those be transferred to Koodo? I know this was available for the Legacy/Pioneer customers when they migrated.
For those of you that are getting the "$40" Koodo switch offer, here is the real cost breakdown: 1) You must purchase a Koodo SIM card for $16.95 ($15+tax)2) The fine print for the offer details are as follows (see attached image):"Must upgrade on a ...
Now I know we were told there would be no surprises and the price was good for as long as we were active but there is always the fine print. Here is what I found in the ToS. Am I happy about the price increase NO will I leave that I have to look at...
Hi, my plan renewed a few days ago but my data didn't. I just used up the remaining data from the last cycle so now I do not have any left. Please help! 12GB/3 Months/$120 LTE plan
