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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28725 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40548 Views
  • 185 replies
  • 29 Bravos

Does public mobile offer tethering?

Does public mobile offer tethering? I want to be able to enable wifi so I can share the internet with my tablets on the road.

Veger2001 by Great Neighbour / Super Voisin
  • 4869 Views
  • 9 replies
  • 0 Bravos

How do I use the plan builder?

Choosing your plan is easy. All you need to do is to make a selection in each of the four columns; Days; Unlimited Talk; Unlimited Text; and Data. If you don’t need services in one of the columns, click “None”. Once you have picked the options you wa...

Plan builder EN.png
Val_T by Retraité / Retired
  • 1105 Views
  • 1 replies
  • 1 Bravos

how to cancel service and get refund?

I am VERY DISAPOINTED with this service. I would like to cancel and get a refound back in the amount of dollar that I have prepaid for a few fucture months of service. Frank

fraoso by Great Neighbour / Super Voisin
  • 16589 Views
  • 39 replies
  • 1 Bravos

Resolved! Re: How can I pay my bill?

Hi, Is there any way to pay Public Mobile balance from a bank account? If yes - what Payee name should be used. I have tried to enter Public Mobile and it's bounced back as not found. Thank you.

lovoleg by Great Neighbour / Super Voisin
  • 2082 Views
  • 4 replies
  • 0 Bravos

Resolved! samsung s5 unlocked

I want to get a Samsung s5 I have the $20 plan will it work before I go buy the phone and how do i get a nano sim if it does work...

omaid by Great Neighbour / Super Voisin
  • 1493 Views
  • 3 replies
  • 0 Bravos

What is Province wide calling?

Provincial calling means that you can make outgoing calls to any number within your home province. Plus, you will receive all incoming calls from across Canada regardless of the province where they originate.When travelling out of your home province ...

Moid_I by Retraité / Retired
  • 8329 Views
  • 4 replies
  • 12 Bravos

What happens when I change my rate plan?

What happens when I change my plan?   Plan changes begin the moment you make the change.  A new 30 day payment cycle starts the moment you activate your new plan. To activate a new plan there must be enough funds in your account to cover the full amo...

Rate Plan Change Timeline.png
Val_T by Retraité / Retired
  • 1946 Views
  • 5 replies
  • 0 Bravos

Resolved! sick of wind mobile!!!?

Hello, I can't wait for you guys to launch as I am currently with wind mobile and sick of dropped calls and not being able to send a simple text from my basement lol...would love to offer any insightful and constructive criticism if any to help you w...

lango151 by Great Neighbour / Super Voisin
  • 5369 Views
  • 6 replies
  • 2 Bravos

PUK Codes

please i just whant how to have my PUK sim card code.. help me! 

faffoui by Great Neighbour / Super Voisin
  • 1605 Views
  • 1 replies
  • 0 Bravos

alcatel 392a

Noticed recently there was the opera mini browser on the phonehow does one use  it if one does not have a data planhow would one use wi fi on itthanks in advance for your help

north450 by Good Citizen / Bon Citoyen
  • 2037 Views
  • 7 replies
  • 0 Bravos

Resolved! How can I talk to a public representative

I need information on what is required to change my service from Rogers to Public Mobile.  Is there a representative I can call, or a location to go to in my area of Greenfield Park, Quebec., or the Montreal area?

Link1962 by Great Neighbour / Super Voisin
  • 4497 Views
  • 14 replies
  • 0 Bravos

comment je fait pour activer mon telephone

j'ai mon telephone public mobile, mais mon numero ne fonctionne pas, puis vous n'avez pas de representant telephonique avec qui je pourrait parler pour regler mon probleme. Quand j'ouvre le telephone je ne peut pas appeler, rien. merci

janine123 by Great Neighbour / Super Voisin
  • 1529 Views
  • 4 replies
  • 0 Bravos

APN Settings for Tethering

Hi. Just Curious. I know how to Do APN Settings Now.But, What do I do For Tethering, What I Imput, Where I Imput?I just Remember Something Word Called Done, or Dunn, Whichever Comes first. Thanks

makkahn28 by Mayor / Maire
  • 6736 Views
  • 19 replies
  • 0 Bravos

IDEA: General Rules for the Community

I just came across a posting asking for help on a specific account. The user had posted personal info like SIM# and account numbers and his email was in his signature. I suggest that we sould discourage such practices and have a general rules for the...

ninezero by Good Citizen / Bon Citoyen
  • 2288 Views
  • 2 replies
  • 3 Bravos

Resolved! Send MMS using iPhone 4

I have an iPhone 4 with iOS 7.1.2. Also, I've got an old $25 plan with unlimited picture messaging. Unfortunately I can not send or receive any.I called PM Support and they told me I need to update my iOS up to version 8. But I can't do it because th...

Gavran by Good Citizen / Bon Citoyen
  • 4939 Views
  • 13 replies
  • 0 Bravos

Resolved! Overage charges?

I've got to say: I really dig the idea of being able to pick and choose the voice, text, and data options I want, and not having to pay for what I don't. But here's what I'm wondering: What if I choose an option that's right for my ordinary use but I...

dave by Great Neighbour / Super Voisin
  • 6024 Views
  • 5 replies
  • 0 Bravos

Resolved! Adding images

Hi everyone, is there anyway to add images to thread body or this feature not available yet?Thanks

DK by Model Citizen / Citoyen Modèle
  • 2300 Views
  • 4 replies
  • 0 Bravos

What is the Public Lab?

  The Public Lab is where all the best ideas are concocted. Please share your thoughts with us as we regularly review suggestions from our Community to make Public Mobile better. And don't forget to Bravo an idea if you like it.   Start sharing your...

PublicLab.jpg
Mat_F by Retraité / Retired
  • 1254 Views
  • 0 replies
  • 1 Bravos

What is the Public Knowledge Base?

  The Public Knowledge Base is the place where we capture everything that our Community knows, or needs to know, about Public Mobile and we make it available to everybody.   Our goal is to provide useful and trusted information on pretty much everyt...

Knowledge base.jpeg
Mat_F by Retraité / Retired
  • 1347 Views
  • 2 replies
  • 0 Bravos

My Phones say "Unregistered Sim" or "Emergency Calls Only"

First thing to try is powering down your device and removing the sim card and, if possible, the battery Wait a minute and then reinstall the sim and battery. Restart your device.Didn't work?Check and be sure you're not in Airplane or Flight Mode.Stil...

Chad by Great Citizen / Super Citoyen
  • 73292 Views
  • 23 replies
  • 2 Bravos
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