Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there, I tried to reset my password but because the reset password email didn't come until a few hours later, it deactivated by the time I got to it. I had to do it again and then the server was down. Now I've been locked out of my account. Can so...
Hello, So I topped up my account to $47.46 (after tax) and changed my plan for next renewal but this morning I logged in and noticed my plan was expired. I went to change plan and accidentally cancelled the change with no way of setting back the futu...
I was paying online for my service and I had received a message that it was not going through. So I paid again and I had been charged twice! I’m not needing the service for the amount that I paid so how do I reverse this transaction!
Hi. I just opened an account with Public Mobile yesterday with a temporary phone number to try the service out before I commit to porting my number over from Chatr. I live in Toronto and on the Chatr (Rogers) network I see full signal bars on my phon...
Hi there,I was re-activating my account since I have been on vacation for the last 2 months, I chose the 90 day, unlimited provincial talk and unlimited text with 6GB at 4G LTE speed ($135). Since it wouldn't let me pressthe change on next renewal da...
im wondering if 2600 & 700mhz is availible to public mobile customers or just bell and telusbecause my phone will not connect to that band (7), (12) (13) (17) or it doesnt support itmodel is a lg k4 2016 unlocked and bought from chatr wirelessi also ...
Hello, Just changed over to public mobile. I can Send & Receive text messages from phones outside public mobile and make calls, but when I call my phone number (or have a friend try) it goes straight to voicemail. Any suggestions? Have tried turning ...
I just signed up for Public Mobile a few days ago. I set up my plan for 30 days, provincial calling, global texting, and 500MB data.I tried to use the data yesterday, and couldn't get it to work. I've got an Alcatel One Touch 6012A phone that I bro...
or how do I know if I can send a text message to different country.Thanks
And if yes what the process for this?
im getting a long distance message when i call my home from a different city for example toronto then the call normally proceeds but i havent got charged yet, so i dunno whats up wit that. all tho i have the $25 unlimited province wide plan
i noticed that i can access (youtube.com only in chrome with android) without a data addon and it loads pretty quick but videos do not load and also the main publicmobile.ca works nothing else, these two sites work as well when i tether to my pc even...
Hi. I referred a friend to Public and he successfully activated his SIM and is using standard calling just fine on his iPhone 6. For some reason though, he can't send/receive texts. Is there any particular way he can fix this?
I need to get a copy of my phone bill for work reimbursement purposes. Is there anyway to do this? I've looked on the payment history page but I worry it will be too complicated for the office to follow. Is there a simpler version I can access? Than...
I got a data only plan. When i send messages through data apps (slack/whatsapp) I receive a text message from Public Mobile saying my plan doesn't include texts - repeatedly, as in everytime i send a message on whatsapp or slack.How do i end this???
I was wondering if the autopay system has been fixed. I have autopay. Billing cycle every 90 days. I have been a customer for two billing cycles now and both times autopay failed and I ended up having my phone number disconnected. The first time ...
@CS_AgentI'm trying to activate a sim card I bought for my uncle. Your website is broken. It is impossible to activate a sim card. So many errors in most steps that it would be too long to list. Tried it on 5 different computers with 5 different IP a...
I got a issue with reseting my password , I follow all the instruction but I receive the email reset password few hours later so it was no more valid , so I need a solution to access my account ... Thank you
I seem to have lost my refer-a-friend rewards. I got 3 texts the other day from PM saying my reward will be less due to a friends account inactivity and then 3 texts saying congratulations on successfully refering a friend. I'm on the $120/90 day pla...
Hello,I just got Telus based unlocked Samsung Galaxy note 5 I have tried pretty much everything to fix this but couldnt do it. apn setting , factory reset, apn setting after factory reset, rebooting, network reset and etc. sim cards works fine with ...
I have a talk and text plan. Can I use wifi to access the web without incurring data charges on myhome wifi and to ensure that I do not accidentally incur charges, can I turn off data downloads that are not using wifi?
I started a public mobile account and did not choose a talk plan. when i realised this i started a new plan. I was charged for the new plan so i have a high balance on my account but my talk is still not working. it also does not show my new plan on ...
Didn't realize data was for all 90 days. Can I upgrade my existing plan somehow before I leave public after this is over? So lame.
Hello, unfortunately my USA roaming add-on that I bought this morning isn't working. I loaded up the credit and I received a message stating it was successful. I bought the talk and text and 500mb packages. To make things even worst, I can't even res...
I'm looking at the current promotions and it seems to have been pretty much the same for the past 2 months or so, but I was wondering how often they change up or come up with even better ones. I'm interested in the $30 unlimited province talk, global...
i lost my phone january 12, 2018
I found that when I use Iphone 5, it will send txt message to 474663 in background. But when I use HTC android phone, it won't do it. Can anyone knows how to stop send txt message to 474663 on iphone 5. Thanks.
I have a Samsung Grand Prime (SM-G530W) that I bought from Costco about a year ago. The internal memory was too small so I decided to install the custom ROM Lineage OS 14.1 gprimelte based on Android 7.1 so that I could format an SD card as internal ...
