[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Data stop working
I have a plan that gives me 8.5 gigsa month and every first of the month the payment comes off my credit card, but for some reason my data stop working at 3.5 gigs, have no idea why,my number is 7****** can someone please help me with this problem, ...
New used phone
What are your thoughts and advice on a used phone from KIJIJI,
Resolved! Walmart in Kanata Centrum is not selling people PM sim cards without in store activation
I have sent 2 family members to purchase sim cards in the last week. Both parties went to the Walmart in Kanata Centrum and they were told they could only purchase a sim card if they had it activated in store, and this was "policy". I told them thats...
Phone recommedations, reward question
Hi, in your post you mentioned something about rewards, could you please explain what rewards and how do I find out if I qualify for any.Also we need new phones and have been with PUBLIC MOBILE for more than 10 years, do you or anyone else know wher...
Resolved! Number not in service after port
Hi all, New member here. Here's my story. I'm a new member (March 13), everything was working great, so i decided to port my number over from Telus. It said everything was sucessful when i performed the port via self-serve. . Since then, i can't c...
Resolved! Noob Question (blush)
I am just test driving the service. So far so good. Some Noob questions.....I am wondering what happens when:I run out of talk minutes on my planI run out of data on my planI run out of text messages on my planI am in the States and try and make a ca...
Payments and service?
So far we have made 3 payments for service since February 28th. Our initial plan was 10 dollar text plan. We soon found this was not what we wanted and changed to 25 dollar plan. This change was made only a few days after activation of the start up. ...
Why have we been targeted by Kudo to switch
https://www.iphoneincanada.ca/carriers/telus/public-mobile-50-8gb-migration-plan/ I'm not going anywhere we have that plan here
Resolved! How long are these Special Offer plans available?
Hello Community! Both of my kids have the $10 - 50min/50text plan since Christmas and the payment went through yesterday. My daughter has been using up all of her texts (of course), and my son would like a little data. So I logged in to see what was...
Refer a Friend Rewards while switching from 90 day plan to 30 day plan
I am currently on a 90 day plan. I am considering switching to a 30 day plan. I have refered people to Public Mobile several month ago and I am getting the $3 per 90 days per person. When I scheduled the switch from 90 days to 30 days the rewards for...
No physical person for customer service available
what's the point in not having a physical human being you can actually interact with when there is a customer service issue that is very frustrating and difficult to resolve or address when one can only get service from a customer relations represent...
Autopay failure = Bonus Data Gone Forever?
Excuse me if this has been discussed already, I have not seen anyone talk about it yet. I just switched for the $25 500mb + 500mb, during the plan selection the details list the 2 separate 500mb items My current plans seems to simply be a 1gb plan, ...
My sim card doesn't work
I've just insert my sim card. I can't make any phone call or receive any phone call and sms.
SMS not working properly
I have browsed through a number of posts regarding SMS. I think my issue has started since I used the US roaming add-on a couple months ago. SMS is not working consistently. Sometimes, messages don't get sent out or it takes over 10 minutes to rec...
Resolved! Paying by using available funds!
I would like to know if it’s possible and if so, how does one make a payment using available funds?
Resolved! Porting a number from a landline.
I joined Public Mobile only a few weeks ago and have just learned that maybe I could port my landline number. Can someone tell me if this is possible and, if so, can I still do it with the SIM card I have or do I need to buy a new one? Many thanks.
Time to Move to Koodo
Get some real LTE. Customer service won't be much better but at least they have a phone number.
Resolved! Number Porting and Referral Credit
I may be setting up an account for my boyfriend soon and I read that when porting a number it may be better to activate with a temporary number and then port the number . A) Will this really help and how? I assume there would still be a delay in the ...
How do I recieve Loyalty Reward?
I did not see my reward in the overview tab? thanks!
Koodo Balance Transfers
InterestingWe keep hearing both that yes you can transfer a balance from Public to Koodo and no its prepaid so no way to transfer a balance from Public to Koodo As many of you may be aware, next week is the cut off date for the most recent round of m...
Would I qualify for the "Refer a Friend" award?
I am planning to get and pay for a Public Mobile plan for my mom. I will likely register with the same email and credit card that I used for my current account. Would I still qualify for the "Refer a Friend" award? If not, does it have to be register...
Why was I charged more?
Last month I changed from $25 just calls and text plan to $30 talk and 500mb+500mb bonus plan. But I was charged $35? Did it register wrongly my plan as 1GB? Is it possible to get refund on this? Thanks.
Resolved! Does PM not accept Master Card and Amex?
Have not been able to set up auto pay or even make a payment using my Master Card. Does PM perhaps only accept VISA Cards?
Switching from Fido to Public Mobile
Hi, My friend who is with Fido, is interested in switching to Public Mobile. She was wondering if she would be able to keep her current number. Thanks!
Resolved! New $25 plan question.
Just noticed that the lower $25 plan is also available to existing users. If one were to switch as instructed would the $10/month for 6 month bonus still apply?
Plan renewed automatically with autopay, even though I did NOT set up autopay.
Hi there Just needed a phone for this month, and assumed that when the month ends, and without autopay, the plan would lapse and get cancelled. But it got renewed. I'd like to cancel it (and get refunded). How to do this? Thanks
The New $25 Promotion Raises Questions About Other Plans
This new plan is definitely an aggressive move by PM, and it's bound to attract plenty of new customers. People have been waiting for a plan similar to this for a long time, and I consider this to be very similar to the Fall Promo, in terms of the am...
Where did the 15.00 plan go?
the plan was on the website earlier now i was gonna change my plan its not showing up?
Accidentally changed plan effective today when meant to change from next billing cycle - help
As per title, would you please help me rectify this? Thank you!
