Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just want to make certain before I switch. --- If I switch from my $10/month plan to the $30 / Month plan.( Special Offer! $30 for 500 MB + 500 MB AutoPay Bonus) would I also get the $10/month credit for 6 months?
Just bought an 8gb data add on and it hasn't registered on my phone. I have an iphone 4s and have never had a data plan before. Thanks
i paid money on the faith that i could make a phone call ...nothing ..nobody helped me at all i loss more than i want to think of right now and nobody would take ownership of this issue i did everything reasonable to activate my phone with nobody ...
Hi I changed my plan today to a plan that includes Canada wide talk and I'm unable to make or recieve any calls keeps saying I need an adon because I don't have a long distance plan
Hello,I recently (two days ago) setup a new account and ported my number from speakout. It appears to have worked in that I can make outgoing calls and the number shows as my ported number. However, I cannot accept incoming calls and I cannot send ...
Been all day trying to get a rep . to tell me the PUK code . I might go back to bell..
My husband and I just bought two new phones (new to us) and they work great. Just need the APN address changed for the data to work. He has a LG G4 and I have a LG G3Anyone able to help?!?!
Locked out of my account and forgot my security question, no one will get in touch with me
When I go to the states and want the addon do I jut add the addon and my autopay at the end of the month will pay for the whole thing?or do I have to pay for addons separately at the time of purchase. if this is correct whats the process?thanks
I went to switch over from Bell to PM last night.I filled in all of my information in the Online Activation and pressed Activate, and the message 'Please wait while your activation is being processed' pops up on the screen, and has been there for nea...
can some explain to me why my data addons are not working i just spent 20
Hi team, I am curently travelling to another country for three months. Is it possible to temporarily suspend this account but keep the number paying a minimum fee?. Thanks for your reply.
Help! I’m travelling by car and since I crossed the border I get ‘No service’ so it seems my phone can’t connect to the US partner. I tried manually selecting at&t and t-mobile without success. Resetting my settings and the phone didn’t help either. ...
Hi there. New here. Signed up four phones for my family last weekend and still having trouble sending and receiving texts. iMessage, calling and data are fine. Any help would be appreciated.
trying to activate New Sim. Receiving invalid Sim error. Tried annother browser and clearing cookies. Anything else I should try. Would prefer not to waste $10 on annother SIM card
I just signed up today, and ported my number over from fido. My data works and calling out works but I cannot receive calls or send \ receive texts.Why is this happening?I have restarted my phone about 8 times now.Any ideas?
I recently just added a $25 monthly Prepaid Plan that included unlimited international text add unlimited provincial calling. But now whenever I try to call locally I keep getting told that I am not set up for long-distance and I need a long-distance...
Can anyne advise if there is anything I need to do with my phone settings or ? as I added a US roam plan last time I went to Las Vegas and it didnt work. I have just added another 10 day plan and leave tomorrow. I want to ensure it is going to work t...
So I got a public mobile play after coming from Rogers. I did a restore on my phone after unlocking it and that was all fine. So I put my SIM card in my phone and everything seems to work perfectly. Data works and I can call anyone. I can send texts ...
I haven't been able to browse the web on my phone since one in the afternoon. except when connected to wifi. My Facebook Messenger app still works - so I'm still getting data and I'm on the internet, but the browser claims it can't resolve the DNS r...
I do direct auto pay for my daughters account. She got a text saying account suspended because haven't paid. It's always come out of account, and account is fine. I can't login because it's saying doesn't recognize email and can't remember password....
I acquired two sim cards...ordered online. I set up my account online (Feb 17). Next I set up my daughters acount online and used my number as refer-a-friend. I received the $1 but not the $25 promotion. I used a new number then ported my number afte...
Hi @Moderator_Team, I activated my SIM card online last night and signed up for the $40/month 5G data plan. I also tried to transfer my old number(77*******9 - service provider is Fido). After the SIM card activation, this number seems to encouter a ...
Hi everyone! Any help would be so appreciated - My phone is constantly saying no service even though my account is paid up and I'm in a urban service area (and it's worked for the last few months in the same place - my home). For some reason calls ar...
Hello all.Brand new user.Currently a Virgin user but just bout the 6.5 gig plan from public to try it out.I am receiving texts from Public Mobile but when I try to do anything online its says not connnected to internetam I missing something here. Wai...
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I switched the email on my daughter's line to my secondary email so I could use my primary email to become a public mobile user... now I cannot log into her account and when I try to reset the password it tells me the email cannot be verified. I did ...
@srlawren , any comments? I really don't like manufactures impeding use if third party accessories. One plus has become unaffordable for me. They are adding more reasons for me to look elsewhere. https://www.androidauthority.com/oneplus-6t-orig...
My long-term number is currently assigned to an IP phone service. I understand there can be a delay when porting from an IP service to Public Mobile, just like there is when porting from a land line. I cannot have an interruption of service. Can I op...
I’m pretty sure I ran out of data, but never received the text about being out. So I went in and purchased a 2Gb, data top up. The page didn’t seem to load correctly and I still had no cell data. So I assumed the page failed and went back and did it ...
Hi, I need to cancel the existing plan but could not find the way to contact customer service. However I did remove the Autopay option from my plan but looking to get proper confirmation from service provider that my plan has cancelled. Any help woul...
