[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
mothers number
hi, can someone tells me how to make payment for my mothers monthly plan. she is currently out of the country, and she has the phone with her, thank you
Resolved! Porting in a new number onto my existing PM number. Will I lose my referral rewards?
Hello, I have a number with Public Mobile right now, and my account has over 40 monthly referrals and over $1000 in account credits associated with it. I am wanting to port in a number from another provider to replace the number I have with Public Mo...
I need my data back yous are ripping me off right now
I have $40 in my account wanna top up my plan. To get my data back and it's not letting me saying I gotta wait until the 30th of March now. Suppose to be today
Have a question on this
I have a Sim from Travelsim, and Country Code is +372 Estonia Is it covered under the Global L-D, or NOT?
Resolved! Multiple $25 credits?
Hi there! I’ve gotten three people to sign up in the last week, but only see one $25 credit. Was it limited to one per person?
self serve not working
I have sent 3 messages for assistance with not being able to access my self serve account and no one has gotten back to me....is there anyone there?
Resolved! Public Mobile Self Service super slow - error out
Is this just me or is anyone having issues logging into PM Self Service? I tried Google Chrome and Firefox without luck. If I wait long enough I may get lucky to login but then I click on anything else will give me an error message. I want to switch ...
Resolved! Phone says no service but already made payment
My account says my account is active right now but I cannot call out. My account was suspended due to not topping it up early enough. After I made payment, I waited for a day to allow processing. However, it still says I cannot make call. What to do?...
can not activate sim card tried different browsers 2 days.Getting "something went wrong" message.
trying to activate new sim card since yesterday. Keep getting message something went wrong but do not panic. Used different browsers at different times and deleted the history and cache memory. No lucky.
Resolved! Port koodo number
@CS_Agent
Resolved! $25 referral bonus
Hi,I referred a friend to public mobile,when will the $25 bonus applied to my account?
Cancelling phone
I want to cancel my parents account but they don't remember the password and when I select to send an email to recovery I receive nothing.
Resolved! How does one acces their own posts?
Perhaps a stupid question. Can’t seem to find a listing of my past and present posts, bravos etc. How may I access them?
Resolved! sim is not working and can't access acount
My friend went through the whole process while creating an account and registering his Sim card. After entering all his payment info he then submitted it, the web site came back oops there was a problem. He checked hi credit card account and the mone...
Resolved! Number Porting From Koodo Prepaid
Hi Im not able to change/port number on self serve, im planning to port my active koodo prepaid number to my newly activated PM prepaid service I belive i need to send moderator a message. Any format or what information do they need? Thanks in advanc...
Resolved! Porting number fro PM to PM
Was wondering if it is possible to port a number from one PM account to another PM account. The reason I ask is because there are many great deals for new accounts but no so for existing PM customers.
Resolved! How Do I Link a referral to a friend?
I would like to know how to link a referral to a friend, maybe by email or a page link? Thank You for amazing service my the way, I love public mobile now.
Resolved! community password
is that possible to change community password?
Resolved! Still no service 12 hours
I still have no service. I'm porting the number from Telus. But I need to have this phone up and running asap. It's been 12 hours. I've hard reset several times, the phone is unlocked and it's compatible with public.
Resolved! plan expired
today is the renew day, after log in self serve account, it shows my plan expired. and " if u already paid pls disregard this message ur account suspended..."but the account balance still have money to renew. is that because the first day renew every...
he can't login to his account to replace new credit card
username;phone #forgotten password and father middle nameplease help? edited by computergeek541 to remove phone number from message posting
Keep building the customer base. Prepare the activation portal for even more sign-ups?
I am pleasantly surprised by the new price-matching plans made available this week.Definitely a great move towards creating brand loyalty. Hmmmm now I am wondering...Is there any possibility that Public Mobile would offer a 3 GB Data-only plan for $1...
Any Retailers in Ottawa besides Walmart?
Where can I buy a sim card & payment vouchers in Ottawa, ON besides Walmart? Note: I dont have an active number to text to find the nearest store
90 day plans used to be cheaper than 30 day plans...
I noticed in the past the 90 day build your own plans were cheaper than the ready made 30 day plans and the data/talk/etc were more convenient since it streched 90 days not 30, for example the 1GB LTE data only is $30/month but 90 days is $115 - too ...
Moved From Telus Prepaid - will I get my balance back?
I transferred my numbers from Telus Prepaid to PM and have a couple of questions: (1) I expected an text from Telus saying "sorry to see you go" - but I see nothing. Is my telus account cancelled? (2) I had a balance remaining on my telus prepaid - ...
Question about texting (Media etc)
Hey first time PM User here, just joined today with a plan that gave unlimited international texting amongst other features, but is this texting limited to text, or does it also include picture and video messaging?
Not having any connection luck.
Spent 2 hours at the retailer who couldn't get a solid connection to the PM site to get me hooked up. All of my info was entered, an account created but no luck. I was given a temporary number, which shows up on my iphone. I can't change my number to...
self serve
I tried to set up self serve and was told my number isn't correct. It IS correct. How do I get assistance?The robot doesn't understand my question, asked 2 different ways.
Resolved! Data usage
I activate my prepaid sim card today . Run a speed test using Speedtest app on data twice. Turn off data. Check my data usage 422 mb. I verified the mobile data usage on my android phone 400 mb for Speedtest app. Speedtest uses less than 15 mb to to ...
