password reset is not working

[jbtzhm]

Hey guys,

I just forgot my passwd, and I was trying to reset my password using:

"https://selfserve.publicmobile.ca/forgot-password/"

But after I filled in my email and clicked on continue, it shows nosense line and I never got email from publicmobile.

Anyone can help?

Thanks

[Lieux]

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@IgorV wrote:

 cannot log in - my email is wrong or my LOG IN / PASSWORD IS WRONG - i do not remember what it was 

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For that you need the moderator...if you have a credit card in your account you can top up via 611....

[IgorV]

 cannot log in - my email is wrong or my LOG IN / PASSWORD IS WRONG - i do not remember what it was 

[Triguy]

Try using a different browser and incognito mode.  Also trying clearing your cache.  if you are still having problems then contact a moderator.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Lieux]

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@IgorV wrote:

i got the 5 digit code 

i need my account # to change my plan . please help asap. i have no phone communicatiopn sibnce 31st may 2019! 

Urgent! 

---

You don't need your account number for a change plan...can you go in your self-serve account?

[IgorV]

i got the 5 digit code 

i need my account # to change my plan . please help asap. i have no phone communicatiopn sibnce 31st may 2019! 

Urgent! 

[Costello_P]

Hi there,

Let me know when the account is verified so we can continue with the investigation.

Cheers!

[bpm]

Does not resolve the issue, it's not cookies or session data and has persisted for a week.

And in any case, why would any stale session data or cookies cause this bizarre error?  This should simply not happen in any case.

[Lieux]

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@jbtzhm  a écrit :

Hey guys,

I just forgot my passwd, and I was trying to reset my password using:

"https://selfserve.publicmobile.ca/forgot-password/"

But after I filled in my email and clicked on continue, it shows nosense line and I never got email from publicmobile.

Anyone can help?

Thanks

---

You can try incognito mode or a different browser.

[bpm]

this is after you enter your email address twice (never asks security question):

if you then enter your security answer into this dialog, it just throws an error and says please log in again.

[hycm53]

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@jbtzhm wrote:

Hey guys,

I just forgot my passwd, and I was trying to reset my password using:

"https://selfserve.publicmobile.ca/forgot-password/"

But after I filled in my email and clicked on continue, it shows nosense line and I never got email from publicmobile.

Anyone can help?

Thanks

---

Make sure your email is matched with Your profile, otherwise it won't work. Can you post nonsense line?

[hycm53]

@jbtzhm  Make sure your email is matched with Your profile, otherwise it won't work. Can you post nonsense line?

[Pizzaeh]

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@jbtzhm wrote:

Hey guys,

I just forgot my passwd, and I was trying to reset my password using:

"https://selfserve.publicmobile.ca/forgot-password/"

But after I filled in my email and clicked on continue, it shows nosense line and I never got email from publicmobile.

Anyone can help?

Thanks

---

Send a private message to the mods using this link and explain what you're trying to do and what you saw.

[popping]

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@jbtzhm wrote:

Hey guys,

I just forgot my passwd, and I was trying to reset my password using:

"https://selfserve.publicmobile.ca/forgot-password/"

But after I filled in my email and clicked on continue, it shows nosense line and I never got email from publicmobile.

Anyone can help?

Thanks

---

What do you mean by nosense line?

The next question is the security question whcih you created during activation.  You need to supply the answer to your security question.

Typical security question is "What is the name of your pet?", "mother maiden name" etc.

[ZfromVanC]

Try doing the "forgot password" thing again while using private/incognito mode on your browser.

If that doesn't work you can message a moderator for help, please note that it can take 1-2 hours to get a response:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437