Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi On December 24th, PM will be withdrawn their first payment from my creditcard. However, I have 'available funding of $120' in my account because there was some discrepency when I first signed up and they charged me extra and now i have the cred...
HI @CS_Agent, can you confirm what /how much/what combination of information is needed to authenticate an account with out a pin number? Last night i send account number, account email address and account number for a friends account. but it was no...
So my account just renewed and I also just changed my plan to for more data and after topping up the funds on my account, I have no service (Data or Cellular). My account is showing as active with no balance owing. Is it normal to take a little time ...
I think @CS_Agent needs to take a look into this:I started a port in to Public Mobile last night. I received a text message that said I had to go on the website and click on Contact Us and do SIM card/porting process (which I had alread done and paid...
Hello! I bought an add-on but for some reason it won't recognize it! I've been charged, but my self-serve doesn't seem to know that I bought it at all, and won't recognize it. I've been offered no receipt of purchase, and I can't seem to initialize m...
i tried to port my PM number to bell on sunday and the port has not gone through as of yet. Bell has told me that the number is inactive and thet are not able to activate it as it is not there number. When they had tried to port the number over it ca...
Hi, when I tried to purchase $35 1G plan, I found the actual price is $37 instead of $35. Will I pay $37 for this plan? What is the $2 autopay reward activated? I am using fido regular plan, how should I switch to public mobile and keep my fido phone...
Just payed for my plan a day ago in full. I decided to take advantage of a promo and upgraded my account and was charged. Will I be refunded for one of these payments?
I had this problem tonight adding time to my mother-in-laws account. She's not technically savy and yet she does like using PublicMobile (mostly cause I set her up on it for the bonus... ) Now, she comes to me with odd amounts occassionally, never w...
Hi, when purchasing a 10 day us roaming package that includes data will PM combine two plans together to get the total amount of data? for example, I want to get the US roaming 1gb data plan and the us roaming tak and text 250mb plan....if I purchase...
Guys does pm have any promotions for Christmas or Boxing Day ?
I have a home desktop Dell xps9100 computer. I use a Bell stick for high speed internet as it is not available in any other reliable form at my rural location and costs me a small fortune. My question is: I didn't order a wireless card when I bought ...
Prior before being locked out, I went through the Forgot Password and entered all the details (email & security question). Once completed, it says an email will be sent to me, however, I have not received any emails.
So I switched service providers almost a week ago and I tried to keep my old number but I still cannot receive calls! I can text, make calls and I have data. But when someone tries to call me it goes straight to voicemail. I also lost my old sim card...
I'm currently with Freedom Mobile, however, my term ended almost a year ago, and I'm looking for other options. Unless another "crazy" deal comes along, like the 10 GB for $60 that Koodo, Bell, etc. were offering a few days ago, I'm looking to either...
I am no longer a user with Public Mobile, and I wish to delete my account. However, I cannot find this option anywhere. Is this possible? Thanks,Kevin
We did add ons but by mistake instead ofUS roaming we selected long distance . how do we get back the amount.
Hi, It seems that i was double billed for 2 months in a row for Aug and Sep. I just noticed because I saw that my available balance is being used eventhough I have a AutoPay set up on my CC. Please HELP
i switched to koodo today as i don't want my number to be suspended every month or when my autopay does not work, however when i joined public i did not have an email account, and therefore never registered my account - now trying too i can't because...
I was switched to my new plan today. I have no internet. This will resolved soon. my # 289988xxxx'
Really Public Mobile increasing your commercial, advertising and YouTube presences for a Phone Company without a phone number. At times, it gets frustrating when you see company's that should be all about no frills affordable products get off track b...
I topped off my account a few hours late, still shows account is suspended. Can you please re-activate?
Hello there, I reported my phone stolen and suspended my service shortly before my "next payment" date. It's been a week after the date and I'm attempting to reactivate my account. I've made an payment after numerous try (submit button was disabled i...
I have been a rogers customer ever since celluar was created. They have offered me the same rate since I first signed up. If I sign up with PM do you guarantee that I will have the plan for life or will the price just only be valid when you the plan ...
Can I get a rundown on what I can and cannot do with this Addon. If I add this Addon to my plan. How does this work. (Province Ontario wide plan) Can I call Canada from the states. Can I make calls from Canada to states. Can I receive calls when I'm ...
Hi Community, Maybe someone can help me out, I have successfully Port my number, previous service is cancelled. I can make out going calls but that's it. No data, no text, when someone tries to call me, it says, the number can not receive incoming ca...
I’m trying to reactivate my account but I only want texting now. I put in $20 into my account to do this, but it’s asking for another $88 to reactive to the old renewal that had 3GB of data on the 90 day. I only want 30 days now. Does it take awh...
If I am going out of country and I have a renewal date coming up soon and if I don't renew then what's the maximum time I have to renew without losing my plan or number.
Hello I have recently sign up with public mobile, I select this plan below, but when i signed in to my account the option is not there. Please help BONUS DATA!Here is what you get: $50/30 days* for 6GB data (4GB + 2GB Bonus) at 3G speed130-day plan o...
i have lenovo s660it is unlocked never associated with any carrier companyasking me for puk code
