Did not received Sim

[DeejayGur]

hello i ordered sim online on 03/13/2019 and i did not received sim card, can someone help me thank you

[DeejayGur]

i did ask them but i got no reply for that

[computergeek541]

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@DeejayGur wrote:

its funny they told me to buy a sim and they will give me $10 in credit, still i will be paying $10 extra and what is the point of buying sim online if i had to go to store?

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You could have asked them to you send you another.  I believe the point of the asking you to get one at the store wasn't to inconvenience you, but rather to make it so that you didn't have to wait for one to come in the mail. 

[DeejayGur]

its funny they told me to buy a another sim from the store and they will give me $10 in credit, still i will be paying $10 extra and what is the point of buying sim online if i had to go to store?

[Triguy]

You should message the moderators again.

contact moderator team 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[computergeek541]

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@tonyyang wrote:

i buy a sim card online on24 th of May.even now, i did not received it. 

and just want to money back. i send private message, but no one write e email for me.

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If you enter the order number on the Canada Post website to track it, does it say that it was delivered?  Either way, only moderators can provide you with a refund.  Posting here will not get your money back.  You'll have to wait for their response and for them to process such a refund or a replacement order.

[tonyyang]

i buy a sim card online on24 th of May.even now, i did not received it. 

and just want to money back. i send private message, but no one write e email for me.

[Mary_M]

Good morning @DeejayGur,

We've received your private message. Someone will look into the sim card order shortly - please expect a reply soon.

Best,

Mary

[computergeek541]

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@DeejayGur wrote:

i contacted 2 different mods they said they will help me but its been 5 days now nothing from them that they will send me replacement or not, i was very excited to join public mobile now im not so sure.

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Hi.  I don't work for Public Mobile, but I do know a way to get this fixed for you.  Send me a private message if you wish.

[DeejayGur]

i contacted 2 different mods they said they will help me but its been 5 days now nothing from them that they will send me replacement or not, i was very excited to join public mobile now im not so sure.

[cavemantoronto]

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@DeejayGur wrote:

ya i never got sim they might delivered at wrong address.

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Send private message to moderator_team to ask for replacement.

[DeejayGur]

ya i never got sim they might delivered at wrong address.

[Tiprix]

It is possible it was delivered to the wrong address.  Contact public mobile directly and let them know what happened.

[RobertQc]

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@DeejayGur wrote:

ok this is strange it shows it delivered on 20th but i never got any sim card.

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@DeejayGur  Check with someone else at your house if anyone lives with you

[DeejayGur]

ok this is strange it shows it delivered on 20th but i never got any sim card.

[RobertQc]

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@DeejayGur wrote:

hello i ordered sim online on 03/13/2019 and i did not received sim card, can someone help me thank you

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@DeejayGur  While you wait for moderator team you can also try to track sim card yourself by using this method here .

[DeejayGur]

thank you for ur help

[Alex888]

@DeejayGur You will have to contact a moderator, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437