Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've been trying to update my cc details in order to pay for my bill but I have forgotten my password to my account, and when I try to issue a new password, the email is never sent to me for me to do it.
Hi I'm trying to find my account number and I can't seem to log into my account.
Hi, not sure if this is a PM call routing issue or Freedom Mobile. My son got a FM account and a 647 area code number. When the wife or I try calling his number with our individual PM numbers (416 area codes) we get a message that we don't have a l...
Hi,My phone plan with public mobile just recently got suspended on December 19 as I didn't pay for this month and I decided to change my plan but I wanted to keep the same number as I had it for many years. My number is currently suspended, is there ...
Hello, I recently switched over to Fido for their $60 for 10GB plan. I had my Public Mobile number ported over to my Fido account. I want to cancel the auto-pay on my Public Mobile account, but the website will not let me access my account or chang...
I'm currently on the 28 dollar plan, bought a new phone and need to change my plan to the $40 plan, but am not sure how to. It won't let me do it through self-serve and I do need to buy a sim-card at Walmart.
I'm in the U.S. right now, and used up a previously purchased 1 GB add-on. I would like to buy another one now, but I only see the 250 MB and 500 MB options now (both last 10 days). Did the 1 GB option disappear?
why you guys cancel my service, i can't even log in, now I don't even have access to the account
Hi On December 24th, PM will be withdrawn their first payment from my creditcard. However, I have 'available funding of $120' in my account because there was some discrepency when I first signed up and they charged me extra and now i have the cred...
HI @CS_Agent, can you confirm what /how much/what combination of information is needed to authenticate an account with out a pin number? Last night i send account number, account email address and account number for a friends account. but it was no...
So my account just renewed and I also just changed my plan to for more data and after topping up the funds on my account, I have no service (Data or Cellular). My account is showing as active with no balance owing. Is it normal to take a little time ...
I think @CS_Agent needs to take a look into this:I started a port in to Public Mobile last night. I received a text message that said I had to go on the website and click on Contact Us and do SIM card/porting process (which I had alread done and paid...
Hello! I bought an add-on but for some reason it won't recognize it! I've been charged, but my self-serve doesn't seem to know that I bought it at all, and won't recognize it. I've been offered no receipt of purchase, and I can't seem to initialize m...
i tried to port my PM number to bell on sunday and the port has not gone through as of yet. Bell has told me that the number is inactive and thet are not able to activate it as it is not there number. When they had tried to port the number over it ca...
Hi, when I tried to purchase $35 1G plan, I found the actual price is $37 instead of $35. Will I pay $37 for this plan? What is the $2 autopay reward activated? I am using fido regular plan, how should I switch to public mobile and keep my fido phone...
Just payed for my plan a day ago in full. I decided to take advantage of a promo and upgraded my account and was charged. Will I be refunded for one of these payments?
I had this problem tonight adding time to my mother-in-laws account. She's not technically savy and yet she does like using PublicMobile (mostly cause I set her up on it for the bonus... ) Now, she comes to me with odd amounts occassionally, never w...
Hi, when purchasing a 10 day us roaming package that includes data will PM combine two plans together to get the total amount of data? for example, I want to get the US roaming 1gb data plan and the us roaming tak and text 250mb plan....if I purchase...
Guys does pm have any promotions for Christmas or Boxing Day ?
I have a home desktop Dell xps9100 computer. I use a Bell stick for high speed internet as it is not available in any other reliable form at my rural location and costs me a small fortune. My question is: I didn't order a wireless card when I bought ...
Prior before being locked out, I went through the Forgot Password and entered all the details (email & security question). Once completed, it says an email will be sent to me, however, I have not received any emails.
So I switched service providers almost a week ago and I tried to keep my old number but I still cannot receive calls! I can text, make calls and I have data. But when someone tries to call me it goes straight to voicemail. I also lost my old sim card...
I'm currently with Freedom Mobile, however, my term ended almost a year ago, and I'm looking for other options. Unless another "crazy" deal comes along, like the 10 GB for $60 that Koodo, Bell, etc. were offering a few days ago, I'm looking to either...
I am no longer a user with Public Mobile, and I wish to delete my account. However, I cannot find this option anywhere. Is this possible? Thanks,Kevin
We did add ons but by mistake instead ofUS roaming we selected long distance . how do we get back the amount.
Hi, It seems that i was double billed for 2 months in a row for Aug and Sep. I just noticed because I saw that my available balance is being used eventhough I have a AutoPay set up on my CC. Please HELP
i switched to koodo today as i don't want my number to be suspended every month or when my autopay does not work, however when i joined public i did not have an email account, and therefore never registered my account - now trying too i can't because...
I was switched to my new plan today. I have no internet. This will resolved soon. my # 289988xxxx'
Really Public Mobile increasing your commercial, advertising and YouTube presences for a Phone Company without a phone number. At times, it gets frustrating when you see company's that should be all about no frills affordable products get off track b...
I topped off my account a few hours late, still shows account is suspended. Can you please re-activate?
