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Mod no response to PM?

kav2001c
Mayor / Maire

So is there any particular widespread outage again?

 

I emailed Mods on Thursday and no response yet, not even a "validate your account" request

 

System is down tomorrow (5th) and renewal is soon (10th) so trying to get fixed before hand

 

@CS_Agent 

3 REPLIES 3

will13am
Oracle
Oracle

Perhaps the moderator workload could have been lessened if there was timely notification to customers on what to do for issues that affect a number of customers and that are being dealt with in bulk.  

Alex888
Mayor / Maire

@kav2001c  Normal moderators response time is a few minutes to 2 days. With the current system issues some have had responses take up to 5 days Smiley Frustrated

SD08
Retired Oracle / Oracle Retraité

As Alan acknowledged here, there were issues affecting service to customers recently, which has of course affected moderator response times:  

https://productioncommunity.publicmobile.ca/t5/Announcements/Important-Service-Update/m-p/363962

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