Mod no response to PM?

[kav2001c]

So is there any particular widespread outage again?

I emailed Mods on Thursday and no response yet, not even a "validate your account" request

System is down tomorrow (5th) and renewal is soon (10th) so trying to get fixed before hand

@CS_Agent 

[will13am]

Perhaps the moderator workload could have been lessened if there was timely notification to customers on what to do for issues that affect a number of customers and that are being dealt with in bulk.  

[Alex888]

@kav2001c  Normal moderators response time is a few minutes to 2 days. With the current system issues some have had responses take up to 5 days

[SD08 · Accepted solution]

As Alan acknowledged here, there were issues affecting service to customers recently, which has of course affected moderator response times:  

https://productioncommunity.publicmobile.ca/t5/Announcements/Important-Service-Update/m-p/363962