01-03-2020 07:00 PM - edited 01-05-2022 08:52 AM
01-03-2020 07:20 PM
@kirapaulin_ , please contact the moderator team to obtain a PUK code. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.
01-03-2020 07:03 PM
@kirapaulin_ More than likely, you need the unlock code from your old provider. What does the actual message say?