Cant get my puk its impossible

[computergeek541]

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@niryanc wrote:

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@geopublic wrote:

@Maxpagani  Your phone might be locked to the previous provider. You must get the Network Unlock PUK code from your previous provider.

That is correct. 

@Maxpagani: Just in case you're not aware of this, your previous provider must deliver the PIN Unlock Key upon your request at no charge.

Please see CRTC's Wireless Code for details on this, at https://crtc.gc.ca/eng/phone/mobile/code.htm.

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The phone being locked another carrier is only one possiblity.

The SIM card itset could also be locked, the result of someone entering an incorrect security PIN too many times. If that's the case, only Public Mobile could help with this.

[niryanc]

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@geopublic wrote:

@Maxpagani  Your phone might be locked to the previous provider. You must get the Network Unlock PUK code from your previous provider.

That is correct. 

@Maxpagani: Just in case you're not aware of this, your previous provider must deliver the PIN Unlock Key upon your request at no charge.

Please see CRTC's Wireless Code for details on this, at https://crtc.gc.ca/eng/phone/mobile/code.htm.

[geopublic · Accepted solution]

@Maxpagani  Your phone might be locked to the previous provider. You must get the Network Unlock PUK code from your previous provider.
If your phone is a Samsung you might be able to get an unlock code from the Samsung website via a chat
To start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170.

Hope this helps!