refund

[graeme111]

how can I get a refund, I cant login in the app and the website is impossible to try and do anything with

[meesther1]

I am having the same problem as you. This is the following response I received after some back and forth messaging going nowhere (removed some information I had requested for):

Here you can find a copy of our service terms and conditions:

https://assets.ctfassets.net/xe7doznj0dju/1TbtVZv98kU1gWD5orA57y/01760196e6adec864609b1ac5e7ee2d0/Pu...

We do not offer a refund for used services.

Thanks for your understanding! 

Kind regards,

Angelo.

I responded back I did NOT use the service, I was unable to even access the service because of inability to even log into my account. I am not trying to escalate to supervisor for a refund because literally it's an unused service... unable to use it.

[graeme111]

Thank you very much I will try this

[Handy1]

@graeme111  pm is pre paid and no refunds ? But if you can’t / haven’t activated support will give refund or help you gain access 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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