Us Roaming unlimited Talk not showing

[kamalgill]

Hi I purchased unlimited us roaming talk 10 days it was $8.  I don't see that option anymore, only seeing us roaming bundle talk n text $15

I only need us roaming talk .. I'm in USA need this asap

[gblackma]

Actually a autorenew button where you can enter the  # of times you would like it renewed would  be better . Doesn't clog the area with too many plans .

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@kamalgill wrote:

what is geopublic...who do i send a PM to?

Why does it only allow me to have 10 days only for my talk plan and then I need to wait another day before I can purchase another 10 ? that is so stupid.  

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[Jb456]

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@kamalgill wrote:

what is geopublic...who do i send a PM to?

Why does it only allow me to have 10 days only for my talk plan and then I need to wait another day before I can purchase another 10 ? that is so stupid.  

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Public Mobile only offers 10 day USA add-ons (hopefully in future longer Add-ons will be available)

@geopublic wrote the below to you...

"""  In order to be able to repurchase the same add-on the first one needs to expire and then you need to wait up to another 24 for it to become available for purchase again. If it's urgent then submit a ticket to PM and ask them to reset the first one."""

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To contact moderators open a ticket via SIMon the chat bot.

Or via private message at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[kamalgill]

what is geopublic...who do i send a PM to?

Why does it only allow me to have 10 days only for my talk plan and then I need to wait another day before I can purchase another 10 ? that is so stupid.  

[Anonymous]

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@kamalgill wrote:

I have added money to my account how do I tag moderator? And it's for my other account not one I'm logged into this forum with

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Are you able to call out now? Or has the add-on expired?

If you're not able to call out, are you able to wait until after midnight ET?

geopublic has all you need to re-purchase it sooner. I don't think tagging does much. You need to submit a ticket or send a private message.

[geopublic]

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@kamalgill wrote:

I have added money to my account how do I tag moderator? And it's for my other account not one I'm logged into this forum with

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@CS_Agent 

[geopublic]

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@kamalgill wrote:

Hi I purchased unlimited us roaming talk 10 days it was $8.  I don't see that option anymore, only seeing us roaming bundle talk n text $15

I only need us roaming talk .. I'm in USA need this asap

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@kamalgill  In order to be able to repurchase the same add-on the first one needs to expire and then you need to wait up to another 24 for it to become available for purchase again. If it's urgent then submit a ticket to PM and ask them to reset the first one.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

[kamalgill]

I have added money to my account how do I tag moderator? And it's for my other account not one I'm logged into this forum with

[Anonymous]

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@kamalgill wrote:

Hi I purchased unlimited us roaming talk 10 days it was $8.  I don't see that option anymore, only seeing us roaming bundle talk n text $15

I only need us roaming talk .. I'm in USA need this asap

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Has your original expired? ie. Can you call out? You might need to wait until midnight ET tonight to be able to see the add-on.

Or you would need to contact the moderators. Deposit the money beforehand to hurry things.

I'd be curious to know if it re-appears after midnight.

[Daps]

You cannot buy the same roaming add-on again if it is still active. And you may have to wait up to 24 hours after its expiry before you can purchase it.

If it is already expired, add sufficient funds to our account and ask moderators to add the roaming add-on for you.

Click on the green question mark at bottom right to get started. Enter your question into SIMon. Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.