07-19-2021 09:03 PM - edited 01-06-2022 02:50 AM
Hello. New customer. Activated SIM. Ported number from Telus pre-paid plan. Confirmed number left Telus and account closed. No public mobile service and it has been more than 7 hours since porting number and 1 day after initial activation. I tried turning off/on phone, resetting network settings, checking SIM card on another phone. Still no service. Not sure what else to do?
Thank you for any assistance!
07-20-2021 12:47 AM
Explain the issue to the moderators by putting " sim not provisioned upon activation" in the subject line when you send a private message. Your telus account being closed means you phone # was successfully ported in..... include all info possible in your message.
When you get up in the morning reboot your phone with the pm sim card in it. The moderators may have reprovisioned it if you sent them the right info....if it still isn't working come back to the community and check your private messages for a message from the moderators.
Send a private message... Contact the moderators by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:
If you cannot remember your pin # include at least three ( if they apply)of the following:
The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours for non urgent requests. Current wait times are about one hour and are probably even less as I have had some very quick responses in tne past week.
Keep an eye on your private message box the envelope icon next to your avatar for a little number to pop indicating a message from the moderators. Responding promptly will speed up service times.
Do not post any of this info in the community only in your private messages when communicating or contacting the Moderator_Team.
To send a private message to the moderators click below : https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
07-20-2021 12:00 AM - edited 07-20-2021 12:00 AM
@Junglegym1 wrote:Hello. New customer. Activated SIM. Ported number from Telus pre-paid plan. Confirmed number left Telus and account closed. No public mobile service and it has been more than 7 hours since porting number and 1 day after initial activation. I tried turning off/on phone, resetting network settings, checking SIM card on another phone. Still no service. Not sure what else to do?
This sounds to be a Public Mobile service provisioning issue. Making a manual payment (of any amount) to the account has been known to sometimes fix some service issues. Otherwise, you'll need to open a ticket for a moderator's help by going to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Of note is how there is a phone number to fix porting issues. I suspect that someone might suggest to call that number. Please do not do this for this type of situation as they will not be able to assit you. This is because you've already confirmed that the number has been portied from Telus to Public.