Still locked out after more than 24 hours.

[gtissington]

Hi,

I entered my password incorrectly too many times and self service locked me out - says to wait a while before trying again.  Ok it's been about 36hours and now I'm trying a password reset.  I supply the user name and confirm the user name the message I get is:

Sorry, you've been locked out. Please contact Public Mobile for help.

Who do I contact to get this fixed?

Thanks

[Anonymous]

@gtissington 

i suggest you can try it for a different Browser
and clear cache and cookies for any Browser,

and use a Browser from your computer,
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

and Restart your computer, is will help.

and Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.

• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number,
  
• your phone number,
• your account 4 digit pin,
• your Email address,
• explanation to them nice Team and nice service.

      Good Luck

[esjliv]

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@gtissington wrote:

Hi,

I entered my password incorrectly too many times and self service locked me out - says to wait a while before trying again.  Ok it's been about 36hours and now I'm trying a password reset.  I supply the user name and confirm the user name the message I get is:

Sorry, you've been locked out. Please contact Public Mobile for help.

Who do I contact to get this fixed?

Thanks

---

Hello @gtissington ,

So you did try the Forgot your Password option.

If that does not work, contact the Moderators.

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)