Data not resetting

[Veronacoffee]

Auto paid for May cycle...Data did not reset so have no mobile internet...wi fi only...sent 3 messages to moderate team...no response.  Any suggestion how to resolve

[Cristian_PM]

Hello Veronacoffee,

Please contact the Moderator Team by clicking on the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Have a great one! 🙂

[Veronacoffee]

Tried it twice....no luck

[Veronacoffee]

Lost stolen trick did not work...must be another issue...looks like it will take moderator team to resolve

[MoreYummy]

Waiting for moderator is too long, try those suggeste method and see what happened.

This bug is here for a while. 🙂

[Nomowu]

The report lost phone and reset method worked for me!

[Dunkman]

@Veronacoffee 

Known glitch recently.  Supposedly was fixed. Probably need to wait for moderator help on this issue.  Unfortunately at least 1-2 day wait.  

https://productioncommunity.publicmobile.ca/t5/Announcements/Issue-Resolved-Plan-data-not-renewing/t...

Might want to try the lost/stolen phone trick.  That sometimes resets your plan/SIM card. 

To report your phone  lost/stolen.  Login to your account.  Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab.  The choose Suspend Service tab.  Logout.  Wait few minutes.  Login in and report your phone found.