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Public Mobile

[Issue Resolved] Plan data not renewing

Most Recent Update

 

4:00 PM ET - May 10 2019

 

Hey Community,

 

Our technical team has successfully implemented a solution to renew the data service for customers who were affected by the issue outlined below.

 

We apologize for any inconvenience caused and thank you for your patience.

 

-Public Mobile Community team

 

Updates

Please click the spoiler for a full history of this service issue to date.

Spoiler

12:30 PM ET - May 10, 2019

 

Hey Community,

 

Yesterday we identified a technical issue affecting select customers who recently renewed their plan, in which the data in their plan did not renew.

 

Our technical team is currently working on a solution, and will have an update later this afternoon. Meanwhile, a $0 500 MB Data Add-On has been applied on affected accounts to get you up and running while we sort this out.

 

We apologize for any inconvenience caused and thank you for your patience.

 

-Public Mobile Community team

 

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Mayor / Maire

Re: [Fix in progress] Plan data not renewing

Nice work @Alan_K! That's how you do it. Let the customers know what's going on rather than being in the dark. There's some positive reinforcement for you. 🙂

How's it going with the $15 plan and not being able to text out for some people?

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Good Citizen / Bon Citoyen

Re: [Fix in progress] Plan data not renewing

I have the same issue with the $15 plan (not being able to text out).

I just moved into this plan recently (8th may)

Hope they will comeout with a solution

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Good Citizen / Bon Citoyen

Re: [Fix in progress] Plan data not renewing

If you're new to PM let me encourage you to stay. My 4 family members are on our 3rd year. We've only had a minor billing problem on one person one time. Resolved within a few days. Between our 4 family members we've gotten 10 people to join. They all stayed on so far. One of my friends son's has gotten 8 more referrals. It's incredible.

If you're not new to PM and simply moved to the $15  plan---then best of luck. Hope it's resolved soon. 🙂

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Model Citizen / Citoyen Modèle

Re: [Fix in progress] Plan data not renewing

Are the problems only connected to the $15 plan? 

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Great Citizen / Super Citoyen

Re: [Fix in progress] Plan data not renewing

I have this issue since May 1st. No response so far.
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Good Citizen / Bon Citoyen

Re: [Fix in progress] Plan data not renewing

I still have the issue of sending Text message from my phone since transiting to $15 per 30 day plan from $10 per 30 day. It appears that the issue is much wider and beyond 'Plan Data on Renewal'. It might have affected the other areas like SMS while changing into a new plan or on renewal.

Request the technical team from Public Mobile to go into the details as it is quite frustrating and annoying for not having the SMS feature available when I already have paid for it.

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Mayor / Maire

Re: [Fix in progress] Plan data not renewing


@H_PM wrote:

I still have the issue of sending Text message from my phone since transiting to $15 per 30 day plan from $10 per 30 day. It appears that the issue is much wider and beyond 'Plan Data on Renewal'. It might have affected the other areas like SMS while changing into a new plan or on renewal.

Request the technical team from Public Mobile to go into the details as it is quite frustrating and annoying for not having the SMS feature available when I already have paid for it.


Send the moderators a message for their consideration...Click this to message them.

As they're busy, please allow 48 hours for a response...but usually much less.

Good luck.

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Good Citizen / Bon Citoyen

Re: [Fix in progress] Plan data not renewing

Thanks Hairbag1,

I already sent a private message to the Moderartor team.

The reason I posted this message here is to bring awareness to the other users about the issue of sending SMS after plan renewal.

I am sure from my phone setting that everying is fine at my end and the issue is definitely on Public Mobile's end, which they need to fix urgently.

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Great Neighbour / Super Voisin

Re: [Fix in progress] Plan data not renewing

Nothing on my plan is working at all.  Calls text. Data nothing. Number payment went through $43 and I’m still yet to have any phone services

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