[Issue Resolved] Plan data not renewing

[Alan_K]

Most Recent Update

4:00 PM ET - May 10 2019

Hey Community,

Our technical team has successfully implemented a solution to renew the data service for customers who were affected by the issue outlined below.

We apologize for any inconvenience caused and thank you for your patience.

-Public Mobile Community team

Updates

Please click the spoiler for a full history of this service issue to date.

Spoiler

12:30 PM ET - May 10, 2019

Hey Community,

Yesterday we identified a technical issue affecting select customers who recently renewed their plan, in which the data in their plan did not renew.

Our technical team is currently working on a solution, and will have an update later this afternoon. Meanwhile, a $0 500 MB Data Add-On has been applied on affected accounts to get you up and running while we sort this out.

We apologize for any inconvenience caused and thank you for your patience.

-Public Mobile Community team

[Arman]

I have sent and no response after a week.

[Dunkman]

@ashiskhadka51 @dmannk @Jessmir88 

According to Public mobile, this issue is "resolved."  If you are still having issues with plan data not renewing, you should contact moderator.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Jessmir88]

Apn settings don't change suddenly.

And yes I have verified the settings . Everything is unchanged 

[Arman]

If you have Data issue, It may be related to APN setting.

[dmannk]

By the solution being implemented, does this mean that the issue is currently solved? Or on its way to be, with a specific solution identified? I am still unable to use my plan data (May 12) although I am able to use some Add-On data.

[ashiskhadka51]

Hope this gets fixed as soon as possible 

[Jessmir88]

 My data still does now work. I have rebooted and made sure my data in

Is active in phone settings.

[Arman]

I have this issue since May 1st. No response so far.

[Arman]

would you able to solve the issue of inability to sent text as well. thank you

[husdaman]

Thank you

[Lieux]

---

@husdaman  a écrit :

Hi there,

not sure if this is related but my plan was supposed to change and it has stayed the same. Is this part of the issue?

---

I already have read many messages like this...write a message to the moderator here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[husdaman]

Hi there,

not sure if this is related but my plan was supposed to change and it has stayed the same. Is this part of the issue?

[CalvinW]

Now go fix the call dropping issue. It's not even close to being resolved.

[Arman]

another fake announcement from Alan_K. LOL

[Chipster]

If you're new to PM let me encourage you to stay. My 4 family members are on our 3rd year. We've only had a minor billing problem on one person one time. Resolved within a few days. Between our 4 family members we've gotten 10 people to join. They all stayed on so far. One of my friends son's has gotten 8 more referrals. It's incredible.

If you're not new to PM and simply moved to the $15  plan---then best of luck. Hope it's resolved soon. 🙂

[TheOldVR]

Good to see proactive communication and action.... hope it gets resolved soon!

[H_PM]

I have the same issue with the $15 plan (not being able to text out).

I just moved into this plan recently (8th may)

Hope they will comeout with a solution

[will13am]

I applaud the effort taken to let affected customers know of service issues in a timely manner here than having to find out what is going on over at Mobile Syrup.  Keep up the good work! 

[Anonymous]

Nice work @Alan_K! That's how you do it. Let the customers know what's going on rather than being in the dark. There's some positive reinforcement for you. 🙂

How's it going with the $15 plan and not being able to text out for some people?