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Resolved! Certified Pre-Owned Phones: F.A.Q

Hey Community, As many of you may know, it’s been almost a year since we’ve launched our Certified Pre-Owned phones, and we’re so happy you’ve shared in its growth! From our evolving CPO catalogue, to our Community Picks promotions, we continue to of...

J_PM by Public Mobile
  • 7294 Views
  • 72 replies
  • 37 Bravos

Welcome to our New Community!

Happy New Year Community, We are delighted to launch our newly redesigned Community. We hope you like the fresh new look, and that the new design will allow you to find information you need quickly and easily. Curious about our new upgrades? We’ve hi...

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J_PM by Public Mobile
  • 9500 Views
  • 191 replies
  • 40 Bravos

Top Contributors - March 2017

Hello Community, We would like to thank everyone for the great conversations and encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting Community members with their...

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Jeremy_M by Retraité / Retired
  • 2436 Views
  • 46 replies
  • 22 Bravos

Expired: Talk and Text Promo Plan

Update: We will be ending this promo on July 12th 11:59 pm EDT. Please note, if you order your SIM card now, you may not get it in time to get this promotion Hey Community, We have some exciting news! For a limited time, Public Mobile is offering the...

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Jeremy_M by Retraité / Retired
  • 15963 Views
  • 230 replies
  • 34 Bravos

Top Contributors - February 2017

Hello Community, We would like to thank everyone for starting some great conversations and encouraging fellow members to seek support and answers on the Community. Special thanks goes to the Community members listed below for not only providing feedb...

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Jeremy_M by Retraité / Retired
  • 2921 Views
  • 29 replies
  • 11 Bravos

It’s our second-year anniversary!

Hello Community, It's with great pleasure to announce our second year anniversary of SIM-only wireless! Last year was filled with lots of change. We listened to your feedback, and took action to make the service and Community even better. Check out s...

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Jeremy_M by Retraité / Retired
  • 4444 Views
  • 50 replies
  • 34 Bravos

Top Contributors January 2017

Hello Community, We kicked off the New Year with a bang by updating our Community. This update made our Community mobile-friendly, increased our search functionalities and made sharing information a lot easier. Out with the old and in with the new! W...

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Jeremy_M by Retraité / Retired
  • 2940 Views
  • 50 replies
  • 20 Bravos

Last day to redeem the $40/ 4GB promo plan: February 3

Hey Community, During the $40/ 4GB promotion we experienced some issues with Canada Post delivering SIM cards. Since many people who ordered their SIM card during the promotion were unable to activate their SIM card before the promotion ended because...

Brooke_C by Retraité / Retired
  • 10245 Views
  • 90 replies
  • 26 Bravos

New year, new Community look!

Hey Community, We are excited to announce that, as of today, we’ve updated our Community! You’ll notice that all the discussions and posts you’ve had in the past will still be on the Community, but that the way you used to find certain things may be ...

Brooke_C by Retraité / Retired
  • 3775 Views
  • 94 replies
  • 22 Bravos

System Maintenance -January 17th & January 19th

This means that on Tuesday, January 17th from 00:00 AM (EST) until 06:00 am (EST) & on Thursday, January 19th from 00:00 AM (EST) until 07:00 am (EST) you won't be able to do the following: Access your Self-Serve account Activate a new account Please...

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Shazia_K by Retraité / Retired
  • 2262 Views
  • 19 replies
  • 2 Bravos

Top Contributors December 2016

Hello Community, December was an exciting and somewhat challenging month for us and we wanted to thank you all for supporting our customers, and the extra effort you put into helping others with their questions and engaging in their conversations. I ...

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Jeremy_M by Retraité / Retired
  • 2910 Views
  • 38 replies
  • 22 Bravos

System Maintenance - January 10th & January 12th

This means that on Tuesday, January 10th from 00:00 AM (EST) until 06:00 am (EST) & on Thursday, January 12th from 00:00 AM (EST) until 07:00 am (EST) you won't be able to do the following: Access your Self-Serve account Activate a new account Please...

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Shazia_K by Retraité / Retired
  • 2290 Views
  • 20 replies
  • 5 Bravos

Top Contributors November 2016 + 2 New Oracles Revealed

Hey Community, November was another busy and exciting month, as we continued to offer our infamous $40/ 4GB plan. As a result of the promotion, we saw a big increase in new members to our Community, many having lots of questions. We also saw a huge i...

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Jeremy_M by Retraité / Retired
  • 4536 Views
  • 85 replies
  • 31 Bravos

Update on support

Hello Community, I want to give you an update on where we are at right now, since the last time I did so was last week. First, I want to start off by thanking you all for the continued patience and support you have demonstrated over the last two week...

Dave_M by Retraité / Retired
  • 11744 Views
  • 305 replies
  • 65 Bravos

Moving forward together

Hello Public Mobile community, I want to thank all of you for your interest in Public Mobile’s fall promotion, which expired last night at midnight. The interest we have seen has been overwhelming and we are so happy to welcome all of you to our bran...

Dave_M by Retraité / Retired
  • 8651 Views
  • 218 replies
  • 68 Bravos

SIM Ordering & SIM Card Payment & Pick-Up Locations

UPDATE: VANCOUVER IS OFFICIALLY SOLD OUT. Hey Community, There are only 2 more days left for you to take advantage of our 4G/ $40 promotional plan. Since time is short, we are doing a couple of things to help you get your SIM cards prior to the promo...

Brooke_C by Retraité / Retired
  • 22396 Views
  • 277 replies
  • 28 Bravos

Doing wireless different has its ups and downs

Public Mobile Community, It is almost 3 years ago to the day when I first walked into the Public Mobile office tasked with finding a way to turn the Public Mobile business around. At the time, it had a limited network with a very expensive support st...

Dave_M by Retraité / Retired
  • 12159 Views
  • 169 replies
  • 106 Bravos

U.S. Roaming has arrived!

Hey Community! We are ecstatic to announce that after months of planning and hard work, U.S. Roaming has launched! With Black Friday around the corner, we think the timing is pretty great. It’s also news you can share with your friends to increase yo...

Brooke_C by Retraité / Retired
  • 42801 Views
  • 253 replies
  • 61 Bravos

[UPDATE] U.S. Roaming Add-Ons are Now Working

[UPDATE] This issue has been fixed as of November 15th, 2016. Hey Community, As some of you have noticed, U.S. Roaming Add-Ons are now available in Self-Serve. While you can see them in Self-Serve, and are able to purchase them, we do not have the ro...

Brooke_C by Retraité / Retired
  • 5199 Views
  • 65 replies
  • 12 Bravos

Top Contributors - October 2016

Hello Community, October was an exciting month for our Community, and we want to share some of that excitement with you! Before we do, here are a few interesting facts about the month of October that you probably didn’t know: The Anglo-Saxons called ...

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Jeremy_M by Retraité / Retired
  • 3376 Views
  • 33 replies
  • 28 Bravos

System Maintenance this weekend

This means that from Friday, November 11th 10:50 PM (ET) until Saturday, November 12th 8:45 AM (ET) & Nov 13th (Sun) 12:00am to Nov 13th (Sun) 10:00am EST you won't be able to do the following: Access your Self-Serve account Activate a new account Pl...

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Shazia_K by Retraité / Retired
  • 4262 Views
  • 50 replies
  • 13 Bravos