Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated. We encourage you to visit My Account to verify the payment information on your account i...
Hello Community, We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: September 15 | 00:01 AM ET - 10:00 AM ET (9:00 PM PST September 14th to 7:00 AM...
Hello Community, On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...
Hi Community, We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey! Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community m...
Hey Community, It is with great sadness that I am announcing today that @imm1304 and @Rockdaddy22 are stepping down as Community Oracles. Rockdaddy22 has been with the Community since September 2015. He’s always around to give a helping hand and...
Hey Community, Respecting your privacy and taking great care to safeguard your personal information is of utmost importance to us. Along these lines, we are introducing an enhancement to how we verify that you’re the account owner. This new process...
*This offer will expire on February 14th, 2019. The holiday season is a lot of great things, but cheap isn’t one of them! That’s why Public Mobile has partnered with KOHO to help you accelerate your savings and earn a little free money too. KO...
Hey Community, Effective December 15, 2018 until December 31, 2018 at 11:59PM ET, we are offering a SIM card and your next 30 days for $0 when you activate a 30-day plan in-store at participating retailers! This will be applied as an account credit...
*This offer is online-only. *If you're currently on the $10 off every 30 days for 6 months promo, as long as you continue to be on any $30+ plan (30-day plans) or a $90+ plan (90-day plans), the promo will not be lost. Hey Community, From Decembe...
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community m...
Hi Community, This December, we are celebrating 5 years since we embarked on a journey to redefine how wireless service is delivered to Canadians. We started down this path with the goal of giving Canadians control over their wireless spend. ...
Hey Community, Today, November 28th, you will be receiving a wireless public alerting test message if you have a compatible device. Canada’s Alert Ready service became available on April 6, 2018, and its purpose is to broadcast emergency alerts to ...
*This offer is online-only. Hey Community, From November 26 to December 2, 2018 at 11:59PM ET, customers who activate online on a $30+ plan (30-day plans) or a $90+ plan (90-day plans) can get $10 off every 30 days for 6 months. This will be ap...
Hey Community, Effective November 23, 2018 until November 25, 2018 at 11:59PM ET, we are offering a SIM card and your next 30 days for $0 when you activate a 30-day plan in-store at participating retailers! This will be applied as an account credit...
Updated as of Jan 25, 2019 *If you're currently on the $10 off every 30 days for 6 months promo, as long as you continue to be on any $30+ plan (30-day plans) or a $90+ plan (90-day plans), the promo will not be lost. Hey Community, As a compet...
10:30 ET - November 19, 2018 Hey Community, If your plan is renewing between November 19- 21, 2018, and you sign into Self-Serve, you may notice that your plan is showing an expired state, despite the fact that you’ve made a payment equal to the ...
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers in the Community. Special thanks to the Community members listed below for supporting other Community m...
*This offer has been extended to January 1, 2019. *This offer is online-only. *Online SIM delivery may be longer than usual until Canada Post rotating strike has ended. For the time being, we recommend you pick up a SIM by visiting one of our retai...
This means that on November 4, 2018 at 12:00am ET to 10:00am ET you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconvenience this may cause.
Happy Halloween, everyone! The time of year has come for jack-o-lanterns, trick-or-treating, and haunted houses. Start getting in the mood by making popcorn and peeking out from behind a blanket to watch Friday the 13th. Or maybe something lighter...
Hey Community, We’re excited to bring you a new board on the Community called “The Lounge”! As you may have guessed from the title, this will be a place where Community members can discuss their interests, hobbies, or just about anything that’s not...
Hey Community, Effective October 27, 2018 until October 28, 2018 at 11:59PM ET, we are offering a SIM card and your next 30 days for $0 when you activate a 30-day plan in-store at participating retailers! This will be applied as an account credit a...
Hey Community, While the Canada Post rotating strike has ended, delivery continues to be delayed due to their backlog of mail and parcels. This means that any SIM cards you purchase online with us may take longer than the typical 3-7 business days....
Update as of November 20, 2018: This plan is now expired. Hey Community, As a competitive response, effective October 24th, 2018 we are bringing back our 6GB at 3G speed for $45 plan for a limited time only. Plan details: $45 for 6 GB at 3G spe...
Update as of October 22, 2018: This plan is now expired. Hey Community, Effective October 20, 2018 until October 21, 2018 at 11:59PM ET, we are offering a SIM card and your next 30 days for $0 when you activate a 30-day plan in-store at particip...
Update as of November 20, 2018: This plan is now expired. Hey Community, As a competitive response, effective October 19th, 2018 we are bringing back our 4.5 GB at 3G speed for $40 plan for a limited time only. Plan details: $40 for 4.5 GB at ...
Hey Community, With the change of seasons, we also have some changes to bonus data and promotions. Last night, as you may have noticed, we discontinued the following promotional plans: $40 for 4.5 GB at 3G speed$45 for 6 GB at 3G speed$50 for 8 G...
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community...
This means that on Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconvenience this may cause.
System maintenance- October 7 2018, 12:00 am to 10:00 am This means that on October 7, 2018, 12:00 am ET to 10:00 am ET you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconvenien...
Hey Community, Have you ever experienced frustration from not being able to change your plan in Self-Serve when your account was in suspend? Well, we’re excited to let you know that, as of today, you’ll be able to do this without having to contact ...
Hey Community, Effective September 29, 2018 until September 30, 2018 at 11:59PM ET, we are offering a SIM card and your next 30 days for $0 when you activate a 30-day plan in-store at participating retailers! This will be applied as an account cred...
Hey Community, In our quest to make it easier for you to purchase and activate our SIM cards, we are happy to announce that we’ve now launched at The Mobile Shop! There are nearly 200 The Mobile Shop locations across Canada, located in places like ...
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