Okay got a reply and the mod team was able to solve this for me. They did a manual change and a glitch did indeed occur. So I'd reach out to the mod team if you're still having problems. https://productioncommunity.publicmobile.ca/t5/notes/composepag...
This has happened to me as well. Public mobile did charge more on my credit card but the plan didn't change. Still on the same plan from before but there's more credit on the account. Looks like a glitch occurred. I also sent a msg yesterday to the m...