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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Clarification of New plans

The 30 day featured plan that is $40 with 1+1 gig, canada wide calling and international text seems deceptive!Is it LTE or 3g? When you click on details it is not stated.Opinions?

Credit Card Payment is broken

I tried to pay my public mobile bill, multiple times with multiple different cards, and all of the transactions failed to go through. I called my credit cards, and while some of them had successfull transactions of $0.00, none of them even received a...

Resolved! Can I order a new SIM card to Germany?

If so where can I provide the shipping adress ? Or if not shipped abroad how can I provide the adress of a friend in Canada in order to forward to Germany? I need the SIM asap for business purpose at arrival. Thank you very much

NO reponse from Moderator

Why are the private msg not reponseded to? I have been waiting for an hour @CS_Agent

No response to private msg

I sent a private msg an hour ago and I have not heard back!

Public mobile keeps denying my new credit card

I've been trying to add my new credit card to my account because my plan just deactivated today, but it keeps saying its unable to process.

How to order a sim card from Japan

I am living in Japan, and will be soon travellimg to Vancouver for about 30 days. I want to get a sim card before departure. Could you tell me how to order a sim card from Japan ?

Resolved! Data and sms not working

I bought new sims for our unlocked phones and got a plan with unlinuted sms, mms and calling and 1gb. Data and sms Nd data wont work at all????

30$ promo with 1GB data

I saw a promo a month ago 30$ with 1GB more or 500M + 1GB something like that. I liked the price and evething so i bought a sim card and now the promo is gone. I decided to stay with chatr for another month and still i can't find that promo. Is that ...

Data is not working

Hi, I got an Public mobile plan today and my data is not working. I fixed the APN-settings exactly as asked, what else? Best,Tamara

Incorrect data usage

My data usage for April 7 shows 1697 mb used. I was using my wifi all day that day. This is obviously an error. No, I was not streaming any thing on my cell.

Resolved! Credit Card not recognized

I’m trying to purchase a us roaming add on. I leave for the us in 3 hours. Every time I try I’m getting the following message: Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase could not be com...

Ottawa - Gatineau problems

Hello, I live in Aylmer. It's in Québec !!! I am close to the river, across from Ottawa. My teenager has a Province-Wide plan and lives in the Gatineau sector of Gatineau... which is ALSO in Québec! When he calls me, so from Gatineau to Aylmer..., ...

Visa Card Verification Failed

I'm trying to set up a new sim card and can't get past the payment page. It says it cannot verify my visa. I called credit card company and they indicate there is no problems with my card. Is there a problem with the PM web site?

Resolved! MY NEW PHONE IS NOT WORKING

hello, I just got my sim card and activated in walmart. I insert sim card into cell phone. It looks my phone is on public mobile network, but it can't be dailed out/in. Do you know what is problem? My phone is 647 XXX XXXX.

No incoming calls, can only send/receive texts from some people

I can make calls but cannot receive calls. I can text with some people but not others. Please let me know how I can fix this. Thanks

Resolved! Déverrouillage de mon cellulaire

Bonjour, je veux déverrouiller mon cellulaire il fonctionne seulement avec sim public mobile, merci

Not able to process any payments for account on 90 days plan

Tried a bunch of different cards (Visa, Mastercard and Debit) and it's not processing. Now my service is on hold. What should I do?

Resolved! missing /30 days when doing a plan change (premaid plans)

@Brooke_C , @David_J, I just went to do a plan change, from 90 day talk and text , to 30 day talk and text, as there is no incentive anymore for the 90 day plan. anyways, when I went to futuredate the plan change, it is missing the /30. It only sa...

$45 plan not working. Local calls are saying it’s long distance and data is not working

Purchased the $45 plan with 2g of data. This is my second month, I got the same plan as the first month, had no problems. This time I got the same plan but only this time my data doesn’t work text doesn’t work and every local call sais it’s long dist...

Resolved! Does porting my Telus number to PM automatically cancel my Telus account?

Hello, I just helped my mom get set up on public mobile. She had a contract with Telus which she had completed her commitment period with and therefor paid off her device. Do we need to call Telus to cancel her account, or will it automatically be ca...

Walmart

I purchased my sim card from Walmart. I had known nothing about Public Mobile before going into the store. I was looking for a better rate plan than my $70 2gb 500 min with Virgin. The rep said if you don't want to go post paid the best option is Pub...

Hearing Disabled customers

I have a child who wouldn't use calling at all since he has a hearing disability. He would just require untlimited text and data. I look online with PM and do not see any plans that would be beneficial really. It would cost the same to have calling. ...

Resolved! Standard SIM card too small for iphone4s

We bought a sim card for an iphone4s but the standard card we received is too small to sit in the assembly that held the Koodo sim card.Does someone know of a solution?

Iphone x using data while connected to wifi

Hello, I am new to public mobile and just inserted my sim card to my iphone x. I haven't connected to the manually turned off the device but used 5 mb in less than one minute. I have since turned off the cellular data to be connected to wifi. Does a...

Resolved! Help!! Number port stuck in limbo

So yesterday I tried to port my number from Virgin mobile to public mobile, but for some reason the port was stuck in some sort of limbo. My phone and public mobiles website says that my number is ported, but whenever someone calls it or texts it, it...

My Data Just Vanished

Hi, I have the the $30 plan with unlimited talk/text and 500mb of data. Last month the data was fine and I was nowhere close to using it all. This month since ive topped up ive noticed my imessages and browsers weren't working and I thought maybe I s...

Resolved! Incomplete porting of number

Hi, I have ported my number over, but it appears to be incomplete. My PM self serve account shows the correct phone number. I am able to dial out to the IVR. However, even after rebooting my phone, incoming calls are routed directly to my old cell...

Roaming to the Caribbean?

Is there any way to use my public mobile phone while vacationing in the Caribbean?

Koodo referral credit now $50 (Until May 10)

If anyone missed the boat on the koodo switch/refer-a-friend promos in the past, Koodo has bumped up the credit back to $50 until May 10. Not sure if they are still offering the porting plan tho, but PM me if you need assistance

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