Due to a previous issue not resolved I was given long distance minutes

[david59]

Would like to ask for more long distance minutes, to France, since I can not call my son during a crisis with any other method. No long distance calling cards etc, are available to me.

Sincerely,

[david59]

Dear Mayor, as a dust who will return to dust I respond to you. Did the company green light or, check mark my phone as acceptable to use on their system? Yes, they did. I am not asking for a freebie, I am asking for what they granted me before, so that I could call my family during an urgent situation. We expect as customers to be given the straight goods. My phone was purchased in 2014 by a friend it is a ZTE222 flip phone. I like this phone. I don't need people to try to sell me and convert me to any other phone. I don't need to be called down or blamed for this issue.  With all due respect. Sincerely,    .....

[JRod]

@david59 

I’m sorry you feel like none of us have offered a solution to your problem. We are customers just like you so we are unfortunately unable to grant you additional long distance minutes. Customer service are the only ones who can do that and if they are not willing to grant you free minutes like they have in the past then the only option to allow you to call France with your PM service is to purchase additional Long Distance minutes as an add-on on your account.

You can purchase more long distance minutes by logging into your account and going to the subscription and add-on’s section, then select shop add-on’s, then go to the In-Canada Add-on’s. There you can purchase 300 International Long Distance minutes which includes calling to France which would solve your issue. 

However if you are unwilling to purchase any add-on’s and customer support is unwilling to give you more despite doing so in the past, then unfortunately you will have to look to other options to allow you to call France. 

I hope you can contact your family soon and I wish you nothing but the best. 

[david59]

To JRod and others who responded to my urgent request. My phone was green check marked when I accepted to join Public Mobile. Many conversations were had with others at that time and even technical support. Through my own work on the internet I discovered that I could change some things in my settings in order to get an internet connection. But, that connection was not what I had when the phone was first activated by Fido. I could access my email, for emergency reads mostly, since with a flip you have to press too many keys to make an email. Even publisac.com does not engage the way it used to.  So, one year I was offered free minutes for long distance. I used them up and asked if I could be given more due to the unsolved problem. They were granted. Therefore, a precedence was set. Even though that happened I went to purchase long distance calling cards from President's Choice. But now those have been terminated, PC optimum has not answered why yet. No cards could be purchased from Walmart nor at all the depanneurs here in Levis and St. Charles that I drove to. So out of desperation I contacted customer service to request more minutes. Francisco would not give me any more minutes and I am presently looking for other ways to communicate with my family. In approaching other agents they mentioned that the situation was "Regrettable" . That's what I think. So, I was sent an email to ask if I could check off one as a suitable solution to my problem and I can not do that. Sorry and thanks to those that cared to respond.

[hairbag1]

@david59 

if you want to continue to text son whilst he's overseas...maybe time to upgrade your fliphone to something a bit more...usable. You can get an entry level smartphone with full talk/text capability for around $100...less if you can find a good used one. Included in your regular PM plan, you can send and receive texts from anywhere on planet Earth as long as you're in Canada. If you wanna call him in France from Canada, you need to get a PM Long Distance Calling add-on for $15 / 300 minutes.

[david59]

I have an old flip phone. To text is very difficult.

[Phil_Adelphus]

@david59   Are you not able to text your son, since the plans all include international texting?  

[david59]

Thank you, I had received a previous email saying the same. I sent a message to customer service.

[Phil_Adelphus]

@david59   You would need to contact a customer service agent by sending a private message using this link, and monitor your inbox (envelope top right or click on your avatar for "messages") for a reply.  This forum is for customers to try and help with advice but we can't directly do anything with your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JRod]

@david59 

We are just customers here on the forum’s here so we cannot give you more international long minutes for your troubles. But it seems like Customer Service did which is great! If they gave you the international long distance minutes it does include calling to France, just make sure you are dialing 011 + 33 + City Code + Local Number.

If you provide more details about your issue we in the community might be able to assist otherwise please reach out to customer service to continue working to remedy your issue. 

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

[david59]

I was given free long distance as I cannot access any internet with my service.

Sincerely

[Chalupa_Batman]

Hello @david59 ummm  I mean Eric,

Here is how you can purchase more long distance minutes.

How to purchase Bundles, Data and Extra Minutes

Log into your Public Mobile account, then click on Subscriptions and Add-ons on the left side column. 

The scroll down to the bottom where you’ll see this on your right hand side.

Click on Shop Add-ons.

Here you have 3 options. You can purchase Bundles, Data or Minutes.

The next and final option is Minutes. Here you can purchase minutes from an array of a selection. Here you can purchase the following.

100 Philippines Long Distance Minutes. Calling from Canada to the Philippines. 

1000 UK Long Distance Minutes. Calling froM Canada to the UK.

1000 US Long Distance Minutes. Calling from Canada to the US.

500 Minutes Canada Wide Talk Booster. Adds 500 minutes to your current plan.

300 International Long Distance Minutes - Included Countries can be found HERE.

300 International Long Distance Minutes

Countries included in international long distance include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada. Any unused minutes will roll over to your next cycle.

500 China, Hong Kong, Macau and Taiwan Long Distance Minutes. Calling from Canada to these counties.

750 Inda, Pakistan Long Distance Minutes. Calling from Canada to these countries.

These do NOT expire. Use them as you go. Just remember though. If you use 1 minute and 3 seconds, it counts as 2 minutes.

Enjoy

[JRod]

@david59 

If you login to your account and go to the subscription and add-on’s section, click to browse available add-on’s and go to in Canada Minutes, the International Long distance minutes include calling to France.

If you cannot find this please message customer service to get assistance adding this for you.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).