[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can't get past eversafe login
Hi,I just tried to port a phone number to Public mobile from freedom mobile. It seems my text to trigger the port didn't go through. I'm now stuck because it seems the port timed out. I can't seem to login to this eversafe system it requires an sms c...
Resolved! Step 6/6 ESIM NOT INSTALLED but without activation email esim QR code
Hello, I'm at step 6/6 where the activation failed without ESIM installed.I was checking forum saying that there should be an activation email with ESIM QR code to scan but there isn't one and my credit card has been charged. Any help is appreciated...
blocked numbers
Is there some way, or something on the account that has blocked a number?All 4 of us on public mobile can not get a call from a Bell landline. We could up until the end of August.Have checked with Bell and it's not on there end or on the phone being ...
not in service
i recieved bill for first month but i have no service cancel and unsubscribe
New phone number not updating on my phone
Hello I changed my phone number and now its not updating on my phone. I cannot make or receive calls and there is not access to my cell phone data.
Resolved! data plans
can I get two different plans for two different phones?
Resolved! Misleading advertising
Joined on the weekend to take advantage of the deals offered till Oct 31st. My phone could not handle an ESim so had to go to a Telus store to pick one up. And they certainly don't offer a $5 deal. Doesn't say that on line at all - should be clearer ...
Changed phone number not updating on phone
Hello I changed my phone number and now its not updating on my phone. I cannot make or receive calls and there is not access to my cell phone data.
Resolved! Painful transition over to Public Mobile
Just transferred over on the weekend and almost lost my sanity trying to get up as I found the instructions really lacking. It wasn't until waiting the full 5 hours for service that the "tip" came up to keep your old sim card in your phone. Maybe I'm...
Overcharged
How do I get to chat with an agent about multiple charges on my credit card? Thank you
Resolved! Activating Error with Error Code O.8102
Hello, after I submit payment details at activation , I received this error message and got redirected to this forum. Your help is appreciated!
I’m getting fed up with not being able to contact A HUMAN BEING.
I got a new phone and need to transfer an eSIM and it won’t work. And on top of that I know this process is going to take HOURS. I WANT TO TALK TO A HUMAN BEING. IM DONE. If this takes too long I’m leaving cause this is actually. edited by computer...
Resolved! Was there a system issue yesterday in the Collingwood Area that interrupted cellular service?
Unable to place a cell call or receive/send text messages. People who tried to text to me received a message about US Roaming...but could not text me.
Resolved! How to KEEP public mobile phone number with temporary Mexico roaming
I understand that Public Mobile doesn't offer any Mexico roaming options.I also understand that I can purchase a Mexico sim card for use in Mexico (I did this last year).What I need to do, is KEEP my existing public mobile phone number while travelin...
How to take advantage of promo plans as existing user
Hello,Is it possible to get on one of these $34/month 20gb at 4G or $40/month 30gb at 5G plans as an existing user? Fine print says only for new activations.I have been with Public for a while and am not offered such promotions, and would like to upg...
Re: Activation Error, Any Solutions?
I am having same issue, said activation error and it wants me to verify via text message but I have no service and nothing is working just tried to activate earlier and got text from old carrier about switching phone number please help
Resolved! add on data
I am quite new to PM. I had to purchase extra data last month and it runs out after 30 days. When my cycle started again, I see that the data being used is my regular monthly allotment. Is there a way I can get PM to use up my add-on before using ...
Activating Error
I got this message and my payment went through but I'm not able to set up my account."Oops! Looks like something went wrong when we tried to create your account!Your payment was processed, but an account configuration error occurred. Please click bel...
Resolved! October payment did not update my account
Hello, fine community people please help me how to get the msg out to PM that my payment for October - which I saw on my bank credit card info (I have autopay) - did not update my account. So I can't use the data plan, and I keep getting msg to call ...
Ported number not working
Having issue with port. Message says wrong meid and cannot contact CSR
lost SIM for my school going son
my son has lost his phone so as the SIM . i want to suspend his account as we are still paying for his sim how to do it as as i only have hi s phone number only
Resolved! Plans
There is a plan currently $45 per monthSays get $2.25 per month rewards to that effect....Does that mean plan price goes down $2.25 per month?Current plan $40 per month, no rewards.....Is it better cost wise to change to the $45?Thank you ALLBrian
Slow data speeds
@CS_Agent in our CommunitySwitched a few weeks ago from 3G too 4G as did my wife. Before the change her phone was almost unusable because pages would not load, now it works great. Mine was ok before butt is easy slower than hers even when were right ...
unable to change credit card info
I am unable to change credit card info. I get this message OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.
Data issues
I redeemed 3GB of data using my rewards points, and it appears on my account. However, the extra data isn’t working. I have used up my data which is why I redeemed the extra data. Is there something I have to do to “activate” it? And does this redeem...
Lost phone
I set up an account for my grandson. His phone is lost and there is no way to verify his account. It is a separate acct and email from my own. I am buying him a new phone but have no idea how to transfer his number as 2 ste
Majority of phone calls say "private number"
Hi everyone! So I've noticed that starting sometime in the last year, a lot of numbers are appearing on my caller ID as "private number". It seems to be random, applying to several businesses I'm working with, and even my parents' landline. This chan...
Two day sale? $34/20GB 4G
Did this just pop up today? Or did I miss something? The 20GB plan is now on sale for $34 on a 30 day subscription. Until tomorrow only. For those in the 90 day version I'd suggest changing to the 30 day version at next renewal, unless you prefer you...
Resolved! monthly data useage total
Where can I see my data useage total for the month, other than adding it all up individually thanks
Resolved! activate eSim or transfer mobile number to Public Mobile
Setup Public Mobile account but cannot activate eSim or transfer phone number from Virgin Plus to Public Mobile
