Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Virgin sent a text to me at 2:00 in the morning to confirm the transfer and gave me 1 hour and half to reply. I was sleeping an missed the text. Now they want me to have public send the request again... how do I do that?
I have submitted a ticket to get help, but it's been almost 2 days since then and I still have not received any help or replies. I need the authorization text message from Bell to be sent again to my phone, so I can approve the number transfer to Pub...
my phone is not working!!!I login with different emails ..mother wife and myself have accounts ..Trying to update credit card i am in a strange city and need this fixed fast please escalate …
Hi, I registered my daughter with public mobile and now want to switch my number over, but i don't want to make a new public mobile account. How do i add a second number to my account? And a third if i add my mother? I don't want to have to create an...
Needing to update payment info with updated credit card expiry date but can't get into my account because the email address used in setting it up is old (at least, I believe that's the problem as opposed to it being an issue with the password). Woul...
Hi There, I purchased sim cart with order number of :341955 and Fri, Apr 28 at 3:16 p.m. but I haven't received it yet.How can I follow up this issue?Thanks
Just reading online about these scams and how some phone providers have 2FA to help prevent them. Any tips from the community about this / does PM offer a QR code etc that is compatible with an external authenticator app? Thanks
I updated my plan 2 months ago and the service has gone down hill. Can’t get service anywhere now and I updated for more data and from 3G to 4G and it’s still not available or working properly. Paid extra for this an it’s still not working properly a...
Hi there! I'm currently on the $40/month plan with 5GB/month (circa: 2019). There's a promo for $40/month with 15GB -- same cost but better data. Before I make the change, some questions I have:1) There is a "Change plan now" or "Change plan on renew...
Yesterday afternoon I was charged $55.52 for not reason. My plan is $15 per month. I was quitting my autorise credit card to pay monthly on line
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Hello everyone,I'm a bit worried as I ordered a sim card more than 10 days ago and still haven't received anything. The only email I got was the one confirming my order. I opened a ticket last week but no one ever replied to me.I need that sim card f...
Hi, just like title, I am calling this one particular canadian local number, but I get this message. I was able to call just fine few weeks ago. Why am I getting message everytime I call this particular number? It starts 902.
I have no access to my online account at this time, any alternativeto make the payment?Can I pay at public mobile shop?
Hello, I changed over my SIM card to public mobile on Saturday and was unable to respond to the porting over SMS message within 90 minutes. I've reached out to my previous provider, and they said they would push through the request if another SMS mes...
I can't activate my Sim card and I brought my own Sim to be transferred. I don't know what to do please help. Katharina
Hello I've been trying to make a payment for three days now. I'm using my debit card which is on file and I've used before.Each time I try to pay it says error try again later . I have the money in my bank account , I've reset my phone, tried signing...
New sim does not work. Tried in another phone. It is not detected. My number has been ported to Public Mobile so i have no cell connection! I have created two tickets. 9 hours ago but no reply in the community private message. No call to my alternate...
I recently lost my phone and need to have it added to the blacklist. I have the IMEI number and everything. Can someone get in contact with on how to proceed. Thank you.
I have added wrong add on. I added usa min Instead canada min. How to switch?
When I try to change my SIM card number I enter it then when I hit save it won't save or change.
I can't seem to make calls or receive calls all of a sudden. I checked my payment and it has gone through, so it's not an unpaid bill issue. How can I resolve this?
I can't seem to send text messages tonight. It shows sending and then eventually doesn't send. Is there a problem with the network
I have one public mobile account with 2 SIM cards. 1 SIM card is for 1 daughters phone number and the other one is my 2nd daughters phone number. Each daughter received an email stating your plan did not renew because we did not receive your payment....
Debit made how to reverseand then select correct one
Hello everyone, I am very surprised to find that my phone number is constantly sending messages to someone else every day. What is the problem with that? Is it normal, or I have to change my phone number?The picture below is an example of the text, i...
Hi, I ported my number from Freedom. Outgoing calls are working (weak receiption) but incoming calls are not working Plz help Noor
Hello, I am public mobile user. I forgot to forward calls when I was in Canada. Please advise what I can do to enable me receive calls or sms when I am in overseas ? Thank you. Have a nice evening. RegardsSiu
I can't forward my calls anymore, I tried to set up call forwarding again, I get an error message MMI invaild, can you fix it?
