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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Over Payment

When registering for a new account, we had an error that occurred and had to re-enter our SIM information- but both payments of $42 came out of our credit card. Expected a credit on account but doesn't appear to be. How do we correct this?

Resolved! Over charged

I payed for 17 something on my credit card for a gig of data and u guys charged me five times

Resolved! Sign in

I’m having troubles signing into my daughter’s account to update new Visa card. I do not know her 4 digit code

Resolved! Long list of problems with PM

I’m having a long list of problems with PM. For starters I can’t log into my account with my proper credentials. I get a message saying, “System error. Please try again.” Well, trying again doesn’t help, not even when switching browsers. Also, the Re...

Data usage mid-cycle shows 0 Mb used

Hello! I have a 1Gb plan, and 3/4 of the way through the billing cycle my data is showing 0 Mb used. According to my phone I have used up more than 1 GB during that time. I have one data add-on and one "gift" add-on - has my data been taken from one...

Resolved! Som card dead

Today I was having issues with my text messaging, unable to get into my bank verification. After calling some people i completly lost the ability to recieve or make calls or dial 611. No help from support as i am locked out of my account and unable t...

Reactivate

Unable to reactivate my accnt

Resolved! Activation

I tried activating i got error 821 and my account was charged for the payment and its telling me to make a ticket

Resolved! data leakage

I have pixel 2xl phone and even though I shut off my data and my wifi I still get emails (gmail) coming into the phone using up data. does anybody know how to stop this leakage ? Regards

My data

Hi my data doesn't work

I have been double charged.

Hi there, I have been double charged for my 40 dollar/month plan even though it is my first month and the second charge was supposed to come very late in April. I have confirmed this with my credit card company, and they see two full charges on my ca...

Resolved! Incorrect ESN/MEID

I transferred my number from Shaw to Public, I received Shaw's confirmation of this but then I received a text from Public saying they are having trouble transferring my number, looks like an incorrect ESN/MEID was entered. How do I resolve this?

Resolved! Tax change on Mobile Bill

Hi team, I recently moved to Alberta from Ontario. My number and account was registered for Ontario's address. I just updated my address to reflect my new Alberta's address. My question; until now I was being taxed as per Ontario (13%) on my mobile b...

US Roaming

The US roaming bundle does not say if it has any data or not. So if I need US data and some ability to talk or text which bundle should I take

Unable to log into my account from my phone

When I try to log into my account from my phone via the sign in button on Public Mobile home page it says "Page Expired. The page you are trying to access is no longer available". In the past, I have been able to refresh and after a few tries it will...

Resolved! Cannot Activate from koodo

Hello, I'm trying to activate a new plan from Koodo. However, the activation appears with an error code. I checked my bank CC and payment went through. Can an agent please contact me? Thank you

5B1

My partner and I have both use Public Mobile and are getting "5B1" on a number we need to call. It won't connect either of us to this number. The number is for BC Ferries and is definitely valid. Please help!

Resolved! Port a number to a new service - Old Device cannot power on

I'm having an issue with porting a number from Rogers Pay as You Go account to Public Mobile. The issue is that the old device has stopped working and will no longer power on. When I fill in the form to port the number to public mobile it cannot comp...

Resolved! Can I transfer my public mobile phone number to a different provider?

I know this is possible the other way around but I couldn't find any answer if it works from public mobile to Telus for example. Thank you so much.

Resolved! No action from PM to resolve unsuccessful activation

6 days ago I bought a $40 plan and asked to transfer my koodo phone number. At the end of activation process I got a 821 error. No answer from customer support to resolve the issue. Very disappointing! So far, I think I have lost $52 and lot of tim...

Why is my $15 plan no longer showing "Unlimited Incoming Minutes" under "My Plan".

As per the subject. I see that this is an issue on the website detailing plans for new customers. But why is it missing from "My Plan" description in my account portal? Did PM remove this feature of the plan?I checked and I don't appear to be using u...

Resolved! Activation error

Submitted 2 days ago for activation and still have not received message from PM requesting authorization to port number from Fido. SIM card for PM is in my phone. Fido says they are waiting for your request and it will automatically be ported. Charg...

Payment

Can't Port In

Please help. Can't Port In my number

Payment

How can I change my credit card number the one that is registered in no longer valid

My service is not working

My 100 minutes expired and the service is not available. Still 5 days remaining for the next bill

Unable to Make Outgoing Calls

My wife has been unable to make any outgoing calls for over a week. I've scanned the forums and it doesn't look like it's an issue with everyone. *611 works on her end and she is on the $25 unlimited Canada wide plan. Incoming calls and all SMS se...

Unlimited Calling - Can't Make Calls

I signed up with Public Mobile a week ago. I have a plan with unlimited minutes. I've run into this problem for the second time where I can no longer make calls and get a recording that says I have no available minutes left. The first time this happe...

Lost incoming messages - Any way to recover them?

I was recently out of Canada for a week. Upon my return I turned the airplane mode off but got not a single delayed text message, which was a surprise given that with past services providers I got all delayed messages right away.I just logged into my...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Over Payment

Resolved! Over charged

Resolved! Sign in

Resolved! Long list of problems with PM

Data usage mid-cycle shows 0 Mb used

Resolved! Som card dead

Reactivate

Resolved! Activation

Resolved! data leakage

My data

I have been double charged.

Resolved! Incorrect ESN/MEID

Resolved! Tax change on Mobile Bill

US Roaming

Unable to log into my account from my phone

Resolved! Cannot Activate from koodo

5B1

Resolved! Port a number to a new service - Old Device cannot power on

Resolved! Can I transfer my public mobile phone number to a different provider?

Resolved! No action from PM to resolve unsuccessful activation

Why is my $15 plan no longer showing "Unlimited Incoming Minutes" under "My Plan".

Resolved! Activation error

Payment

Can't Port In

Payment

My service is not working

Unable to Make Outgoing Calls

Unlimited Calling - Can't Make Calls

Lost incoming messages - Any way to recover them?

Add on

Internet connection issue

Can login to web page but not to the app

Outage in Calgary

Won’t work in Mexico

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