Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi.I purchase the phone during the black Friday sales and within the time eligible for the $30 credit for future 6 month which the credit will start applying to me on/after Jan 5, 2023. I haven't see any update or credit to my account. Did anyone els...
Please remove my credit card info. The system won’t allow me to do it, I was just able to stop pre-authorized payment. Please delete my credit card information. Thank you.
try activate new yesterday and unsuccess my Ooma voip not release my number
Nothing works, getting really upset I can't use my phone.
I clicked accept on the PM’s text, but the Lucky mobile still hasn’t received PM’s confirmation. It’s been more than 14 hours.
Can I speak with someone real? I pay 45 but the account didn't take the money now I have no phone.
How do I close my account?
Hi, I have a physical sim of Public mobile, and e-sim with American Mint. In the US right now. Purchased yesterday a package for roaming and texts, and I am not receiving calls on my Public phone number. what to do? the ticket is submitted. I am wait...
I forgot my password to sign in my account and it's not sending my the code to reset
Why does my upgraded 4G plan still operate in 3G only?
How do I find my account number
When I dial my number, someone else answers.
If I lose my phone and SIM card, is there a way to set a new phone up and not lose my phone number?
My phone has a problem and the customer support for it has a page where it requires me to choose from a list my phone carrier. Public mobile is not on the list but as far as I know it uses Telus network and on the list there are Telus Mobility and Te...
hi,i never received the text message to activate the bonus offers (2 GB, long distance). How can we get this addressed?thank you
Hi, I have tried porting over three phones from Bell to Public and I replied YES to the texts but cannot receive incoming calls. Please help.
i switched to public mobile about 2 weeks ago and cant receive calls, I contacted my previous provider and they told me it is an issue with porting the number on public mobiles side of things can someone please send me a link to talk to someone in pu...
So I noticed today plans seems to have changed across all Carriers today and the confusing part is on pm there’s 3 4G plans caught my attention first one is 8G for $50 x3 points $7.50second is 20G for $55 x3 points $5.25Third is 15G for $60 x3 points...
have to change the autopayment information, but after sign-in, could not get verification code because the email address is no longer available. need help. and the *611 failed
just spent the past five days trying to connect to Public Mobile. i've tried everything suggested to me through Community but nothing is working. i keep getting errors \ unregistered sim and no network connection.what is the problem?
My aunt had a landline with Rogers and wanted to move her number to a cell phone to take to long term care. Rogers claimed that they couldn't transfer the number out, so I got her a Rogers cell plan. I'd like to change that to a less expensive plan (...
I placed an order for a phone recently. I did not save a receipt if that option had been provided, and I do not have the ability to track my order. How should I proceed as the process is a little anxiety inducing. Thanks
I have been using the PM offered international calling minutes. Having so much of my minutes left under my account, I still cannot make calls now. I wish I could speak to a real customer service rep from PM to solve the account issues. PM, please hel...
My son has been unable to use his phone for a few weeks.It says Enter PUK on one screen (what is PUK?)and SOS only where Public Mobile is. He doesn't know what he did to get put in PM jail How do we get outta jail?
I have run out of the 50 outgoing texts but have 1000's of minutes left and lots of data in the $13/month plan still. How can I get more outgoing texts added??? There is no add-on option that does this except upgrading my account it seems to the $35/...
Hello my recent bill was much higher than normal. Checked and plan had been changed without notification or authorization. When sent request for reason and credit of funds was told it was billed correctly for the plan. Wanted to know how the plan s...
Can I add a second number to my existing public Mobile phone?
I understand 3G service is being phased out over the next year. What will happen to us on a 3G service? Will we have to upgrade to 4G or our phones wont work? Thank youBob
My SIM is locked, I need input PUK number to unlock it, how can I get it?
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