Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I have purchased US roaming for my plan, and it has not been working. I was under the impression it was working since I was able to send and receive text messages, but I'm completely unable to make or receive phone calls. I have followed the t...
Currently I am travelling in Mexico so I purchase an esim, unfortunately my iPhone just show "activating..." What can I do?Thank you.
I want to transfer my esim from my android to my iPhone can I get help please .
My mother can't make or recieve calls, and she can't go online to figure it out because she can't sign in because she can't get the sign in code because her phone isn't working. What should she do?
Signed up for $50 Can/US plan using eSim earlier today and I can’t receive any incoming calls.Whenever someone tries calling me, they get “error code 6ut1: The number you are calling is not in service"However, outgoing calls work. I tried restarting ...
I purchased E sim card. They charged my money right away. However, nobody sent me E sim Card either by email or QR code by mail. I can`t continue to activate E sim card. Where is the custom service? R
I pad for 2 data add-ons (2x$5.00) but did not receive them and could not use my phone for several days...
Hello,Q1: How do I direct message CS_Agent? The person I spoke to on the website told me to do this to ask my question, have no idea how to do that.Q2: I just activated my partner's new account. His phone is showing 1 bar, which keeps dropping to 0 (...
Ho, tomorrow our contract at Roger is ending. Was planning to go for a subscription at Public mobile, but …..how does this work with a locked phone?Do I need to do something?or only start a subscription online at public mobile?
I've been trying to change the card for my payments for over a month now but each time i try it says an error occurred so it hasn't let me. Is there another way to change it? I've been trying consistently over the past month and it always says an err...
My phone is asking for a PUK code, please help me
Hello all. I've been told that this issue is a carrier issue. I have no way of accessing my Voicemail. The error message on my iPhone 11 shows as: "The operation couldn't be completed. (com.apple.mobilephone error 1034).I reset my Network Settin...
I overpayed for my initial service costs. I don't believe this was malicious but merely a simple mistake. Folks here have tried steering me towards the Customer Service section however, every time I do so, my connection times out, or I am given an er...
I went on the app this morning, tried to pay, still showed owing, paid then saw on my account it went through the first time. I want a refund for one of those charges of 51.75. It's been most of the day trying to reach someone to help me.
My dad no longer needs his phone plan. We are unable to find his phone to receive the EverSafe confirmation code to access his account to cancel his subscription. I have POA and have his user name and password but without the confirmation code that i...
Hi, I have a 2022 iPhone SE which i am using in courtenay BC, recently I’ve purchased the 30g for $45 plan and i am so freakin’ annoyed to find out that somehow this plan I’ve just bought has data speeds/connectivity that are actually inferior to wha...
My mom signed up both herself and my dad for PM plans at a local Walmart a few years ago, and she used the same email and payment method for both. Now her credit card has expired and the login only works for her account, so we were able to update her...
Can you transfer an Esim from one iPhone to a new one?
I received the text from Telus that I was switching said yes. The phone is still not working. I keep trying to submit a ticket but I always get an error. What do I do now.
How do I get a suggestion/complaint to Public Mobile?"Subscription Usage" shows this:The colours for Data Usage should be reversed. What is green should be grey; and what is grey should be green, to be consistent with the Minutes and Messages displ...
Hello, I'm looking back at my unused add-ons and noticed some free long distance minutes that most of us received during the past holiday seasons. I did notice that in one instance, the holiday giveaway includes calls to Canada and US whereas the oth...
I have international LD minutes & I travel with my Canadian plan visiting Asian countries like Hong Kong SAR , cities in mainland China.Do I need to purchase separate LD plans receiving or making calls abroad there?
Hello, When receiving a picture via an SMS text message, I need to turn on my phone data to download the image. By doing so, does this action count against my data usage?The reason I ask is because with my previous cellphone service provider, this ac...
Why can't I change my subscription to any subscription type? It only give me 2 lower options?
Hi everyone, new to PM here. Just set up my account yesterday but am having trouble sending videos via iMessage (both on WiFi and cellular data). Regular text messages via iMessage work fine. I’ve turned iMessage on/off and also turned WiFi on/off wi...
Hello, I am a Public Mobile client who has been on the legacy rewards system and I have been hearing a lot of talk about how the new points system isn't as lucrative for clients and we should avoid switching. Is there an exact area of the website or ...
Having just switched from Fido to PM we are not happy with the voicemail function. It is annoying to have to go through all the options after hearing the voicemails. After announcing that there are no more messages the Bot starts off with "You are at...
HI, I purchased US Roaming package, I was charged for it but it roaming did not worked in USA.How I can get my refund?thanks
