Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I got double charged for this months plan as it shows on my credit card. How do I get refunded?
This phone/number is for my 10 year old daughter. I signed her up for the $25/month plan but for January and now April, the plan switched to the $40/month without any changes to the profile/plan in my account. Is there a way that she is getting promo...
Will be traveling to Auburn, California and wondering if I purchase the Talk Text Add on, if it will work. I currently on 3G $25/month plan. Worried about the 3G network shutting down in the US.
I bought a $40 plan. The activation process failed but I was charged $42 (plan fee + tax).I called TELUS and they solved the issue but I was charged $42 again!I checked my account. It doesn't show the second $42 that was deducted from my account.How ...
Hello, Wondering if any solutions are available since from the forum posts it seems this has been a common problem.I recently bought and activated a Public Mobile plan for my phone and since switching my number over I have not been able to receive in...
Hello Please help...I have several packages of data that I've purchased but it does not automatially go there. What is the Issue? Surely they must have some automatic features in this site...frankly getting pissed off and thinking of switching. I an...
Hi, I set up auto pay in my account to pay my phone bill, but always I am getting massages my payment failed. So I get tired and mad why my phone plan can’t renew every months, when I have auto pay with correct information.so I am unhappy with suspen...
We are fortunate enough to be going to two cruises.The 1st, Los Angeles to Vancouver.The second, Vancouver to Alaska and back to Vancouver. When taking US land vacations in the past, we have purchased the 'US talk and text bundle' and it has worked ...
I have an 85-year-old friend who signed up for public mobile last year. He does not have a computer or a smartphone. His credit card expired a month ago and his automatic payments stopped and now his phone does not work. The shop he signed up with no...
What happens when you try to activate a new phone but the two-factor authentication is a phone number that you don't have access to?
Here's my (probably) unusual story.My wife and I are providing a cell phone to her brother who lives in Saskatchewan. Our idea is to get a SIM card here in Calgary and get it activated, hopefully with a Saskatchewan area code (hopefully, that's able...
I purchase a SIM card and activated a plan. On my account it says “Active” but my service does not work. I can’t receive calls, send texts or make calls. I have an iPhone so all it says is SOS. I’ve paid for the plan and added an extra $40 to my acco...
i purchased a new phone and activated a new account on April 19th, 2023Public mobile has verified that i have been accepted.i can send and receive texts.i can phone out but incoming calls still go to my old Virgin phonei called Virgin Mobile, yeste...
I am writing in regard to the plan I have with Public mobile. I was out of country for 6 months but I paid my bill on time every month. Now I am back in Canada but my phone is not working. I want someone to contact me urgently in regards to this matt...
So, I changed my sim card, updated the new number in my account, got an email confirming that my new sim card number has been activated, but when I try to use my phone, it says "not registered on network". I tried turning my phone off and on again, ...
I see I have had a solution. But some one else got it!!! Looks like there is a glitch in erroneously showing the "accepted solution".
I was charged for a 4g plan for 41$ and payment went through but it said “error” and did not make an account for me. I then selected a 3G plan and it worked and I was also charged for the 3G plan. Both transactions are still showing in my bank statem...
how do I ask for a porting request from PM
It states that after changing your plan, you will loose your current promotions. Does that mean I will lose my Loyalty and Pre-Authorized Payments savings? Is there a phone number where you can talk to a real person?
I purchased a US roaming add-on yesterday and today I'm on the road in Michigan, near a major highway. I have used this in the past and never had a problem. However, after being able to connect to mobile networks immediately after crossing the bord...
I have the $45/20GB plan. Most months this is more than enough, but I see I am running low this month so would like to renew early when the data runs out, probably in a few days from now. I don't see how to do that. I tried the chatbot but it was u...
made a voucher payment ,,, not working ,,, what a scam !!!
Hi there, I have been a public mobile customer for a couple years now, I have noticed much better rates with you guys and your sister company Koodo and parent company Telus and would like to upgrade my account so that I have more than 8 gb of data as...
I need to purchase an add-on now and I cannot get any other page from the home page to do this.I need it now, why is the website not working please?
when i go to my android phone, i only saw accesspoint settings TELUS SPKOODO SP should i add another access point to get data working on the phone ? Using REALME 7 5G https://www.gsmarena.com/realme_7_5g-10590.php
So my phone hasn't been in service for around 3 months even though it was set to auto-pay each month, I tried logging into my account today but the account said my username or password was wrong. I tried resetting my password but no code was sent to ...
Why are some incoming calls being counted towards my usage and not others?
I can not make or receive calls the robot says that I have no USA roaming, but I am in Calgary not in USA
Won’t let me use a credit card
Hello, I haven't had service for the last 3 days. No calling or data. There seems to be no Telus outages in my area. I've been a customer for only 10 days, the first 4 I also had no service due to an issue porting my number. I'm not sure if the curre...
