Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Didn't get QR code for esin when purchasing phone plan from public mobile
When trying to port over a number, I received a text saying "looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly..." I never received a call or text back. What should be done as a next step?
Hi, I have a public mobile account and phone number for my mom. She is currently out of the country and I will need to cancel her account. There is no way to send text verification to that number in order to login to my actual account. I was told by ...
I initially set up my Public Mobile account with a new phone number (area code 867) before I was able to successfully transfer my old number from my previous provider (area code 306).now I am receiving texts and phone calls to the 306 number but when...
When I signed up, PM was to send me a SIM card. That was 5 weeks ago. Have not received it yet. Can’t buy a card in my town. Also, one month has gone by and paid for the month.
This sucks. I got double charged and can’t submit a ticket due to 404 error @CS_Agent
Hello. Can someone from customer support contact me? I opened a ticket last Thursday but my issue has not been resolved. Now i can't send a ticket, i can't chat with an agent. Everything is locked. Thank you
i ordered a sim card 8 days ago and its still not arrived
My wife is locked out of her account. She’s tried waiting as is advised, but is still locked out. Now the account is locked. To access support or to connect with a CS Agent, Public Mobile requires her to be logged in — which she can’t be because h...
I have a 5G plan but my 5G Pixel 7a phone says the connection is only LTE even when I set the connection preference to 5G. I am smak in the middle of Toronto where one would expect 5G service to be optimum. Is PM 5G really only LTE or is LTE being re...
Hello I got charged twice this monthhelp pleaseI tried reaching out to customer service but I keep getting a error code when sending a ticket is there a number to speak with a human so frustrating.
How do I change it so I no longer need to get a code text to my phone just to log into my account? I keep selecting “trustee device” but it still asks me each time
I signed up for the Canada-US plan, which at the time was 4G. I checked a few times before my renewal date to find it was still in effect for change. I didn't check again until yesterday, the day before I am to go to the US only to find that I did no...
So the Account I am posting about was made on July 19th, it has received it's points back from the original Payment and the 5 Point welcome Present.I am just wondering what the additional Give Back would have been from?
Does anyone know where to find the Rewards Points redemption for the 2023 Contests?Thanks for the Help.CRW
I read that you can get rewards if you switch to a 90 day subscription as opposed to a 30 day subscription? Is this true and if so, how do I switch?
oops. something went wrong, please try again later. is the error when trying to update CC info. 3 different devices 3 different browsers & 2 different internet connections. must be the website
My friend, who is a Public Mobile Customer I referred, writes: I went traveling for 6 months and changed my account to the most basic plan available just to keep my cell number. I was under the impression I would be able to receive international text...
Wondering if I'd loose my bonus data and minutes
You guys took money out of my account on the 22nd of July my subscription is paid up till the 21st of August why is my phone saying that I'm not registered on the network?!
Can I add the cellular function on my iwatch to my existing plan to my phone
Honestly likely switching down, since data is near unusable in my living space anyway so why pay for this much of iti know you didn't *used* to lose those bonus addons upon a plan change, but is that still the case, given things have changed since I ...
I have unlimited Canada wide calls and sms in my plan, yet when I try to call a Canadian number a message tells me that I’m out of minutes and could purchase more! please fix this asap!!@CS_Agent
this is happening all the time now, calls dropping. Almost no data signal, can't access internet, can't text. I'm switching back to Lucky
Hello,id love to speak to an agent about switching my subscription mid-cycle, and hoping to only pay the difference.
My old phone number was accidentally changed how do I get my old number back?
My family drove from Waterloo Ontario to South Carolina and before we left my wife and I got the new USA plans. It took about 10 minutes when we got across the border to activate and then we were connected to T- Mobile. It works great, virtually no d...
My daughter is unable to get into her Public account as the email address she used to sign up with Public she can no longer access. She is needing to update her payment information so she can continfue to use her Public
I have successfully signed into my account but nothing is showing on the screen. This is the url:https://selfserve.publicmobile.ca/en/account/overviewMy screen is blank. Anyone know why? Thanks. Linda
