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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! SIM Card

Can I take my The SIM card from my Samsung phone and put it in my Apple IPhone 11? Will my same phone number work?

Resolved! Two Accounts

I have an account for my son and my daughter. I updated my credit card information on my son's account as my card had expired. I am unable to access my daughter's account to do the same. I have read on here that I cannot have two accounts under one e...

Multiple US Roaming Add Ons

I need Talk and Text US Roaming for 10 days starting tomorrowI mistakenly bought US Roaming Text for $8 But I need Talk and Text so I then bought the US Roaming Talk and Text add on for $15Will it take 10 days for the 2nd add on to start because your...

Resolved! Start a request for help

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Resolved! New phone SIM card won’t fit

My husband has an iPhone 5S which doesn’t fit the IPhone 8 from our granddaughter how do we get a SIM card that will fit and can we keep the same number and transfer the same plan to the new phone also

Chnge the paln

I tried to change the plan but the new plans are not loaded in my profile?!!!

Resolved! 5G Add-on

I am a low volume data user, under 1GB a month, with a 4.5 plus 0.5 GB plan. I am buying a Samsung S22 which supports 5G. Has TELUS given any indication that they may offer the company's Public Mobile subscribers a 5G service add-on?

Cannot review or change plan?

Hi there. I've logged in on 2 different browsers, and tried to view my current plan. I get a genetic error page. Then I try to change plans, and it doesn't load my current plan, or any new plans available. Is this a known issue? I have not seen it an...

Resolved! Add-on plan

I added US calling and texting this morning. It took the money and is not working. I have reset my device and am using T-Mobile and AT&T

Resolved! promo

Hi I been at this for about 2 hrs now, Not fun. All I am trying to do is see if there is a promo for existing customers / loyity or look at changing the plan for more data.

Resolved! I had a question about this phone, Moto G100

Will this phone work in Canada? NETWORKTechnologyGSM / HSPA / LTE / 5G2G bandsGSM 850 / 900 / 1800 / 1900 - SIM 1 & SIM 23G bandsHSDPA 850 / 900 / 1700(AWS) / 1900 / 21004G bands1, 2, 3, 4, 5, 7, 8, 12, 13, 17, 20, 26, 28, 32, 34, 38, 39, 40, 41, 42,...

Resolved! May I have the invoice for recent paid bill?

Thank you!

Resolved! i need a service ticket

How do I get a service ticket? I activated a new SIM (Saturday) and am porting a number ... it's still not activated.

Resolved! Locked out sim card

Galaxy A12- went to put in a pin number for sim card first time, asked for code, tried 0000, 1234. Now I'm locked out. Asking for PUK. Also kept saying "possibly incorrect pin "Please advise. Thanks

Resolved! Two numbers on one account

I have two phones on one account. How do I cancel autopay on only one number?

Resolved! Second US roaming add on not working

Hello, I purchased the takl,text,data US add on for my trip. It has expired and I bought another tak,text add on for the US. It shows up on my payments but not on my add on list and I can’t use it

Resolved! Phone compartibility

Hi. I am looking to switch to the public mobile network. But I'm not sure my phone is compatible. I use a Samsung Galaxy C9 pro and i have checked the compatible phone list and it is not listed. Can anyone on the team advise?

Internet (LTE) Wont work

Hi guys Just got back from an international trip, and for some reason my LTE data isnt working. Tried turning it on and off but no joy. The account dashboard at Public mobile shows I have remaining data and calls work fine, just not the internet. App...

Resolved! Loyalty Reward

Last month I received a SMS that I would receive my first $1 loyalty reward with this months billing. I'm under the old rewards program, received my normal rewards but did not receive my $1 loyalty reward.

Cant make a call

Hello, I have a unlimited provincial call but i cant make a call since i have used all available minutes?? Whats going on? Why is this happening all of sudden? Pls explain!!!

Resolved! Roaming

PM doesn't provide ROAMING except for the USA , which is very inconvenient to all of us.Can PM do something regarding this matter, or just if you don't like it you know what to do.i know other competitors to PM offers ROAMING every where.from this fo...

Resolved! Import number

Hello, I work for bell. I need to import my public mobile number to bell. Can you guys reactivate my plan so I can import my number. Thank you

Resolved! No bill reimbursement - signed up in December 2021 using promo

I signed up for $35 plan in Dec 21 with promo where it said to reimburse bill for 2nd month. I got the additional data but I haven't received the bill reimbursement. Can anyone let me know how should I reach out to CS about it? Newbie here, need help...

Very poor call audio quality

Anyone experiencing poor audio quality like cutting out, distortion, background noise? Located in Edmonton. It’s been happening for about a month now, but getting worse to the point where calls are almost unbearable. Other parties in call say quality...

Having trouble making and receiving calls

Thursday night my wife’s phone (on public mobile) could not send or receive calls. Fine on Friday. Now the issue is on both our phones with public mobile). Has anyone else experienced similar issue lately? we have not changed phone numbers, sim cards...

Resolved! error 821 while registering but credit card charged multiple times

During card activation I received an error, however my card was charged for each registration attempt

Resolved! Changing plan..

If I change my plan, do I keep all my rewards, for example X;mas bonus etc ?

Resolved! SIM activated, plan paid, NO SERVICE?

I signed up yesterday and requested and received my old number I've used with 2-3 other providers but that wasn't active currently. Paid for $15 plan which says it's active and SIM is in correctly but I cannot make or receive texts or calls, my phone...

Resolved! Flash Sale - 2GB Possible to Change Plans?

I just signed up as a new customer with the Flash Sale of extra 2GB/month for 12 months. I will never use this much data so was hoping to downgrade to a lower level plan -- is it too late? I literally opened an account yesterday so I am hoping it's a...

Resolved! No App. Is DataWitness a substitute?

I read somewhere here that DataWitness app can be used free by public members. It can track data usage. not sure about costs tho.

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