Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
New sim does not work. Tried in another phone. It is not detected. My number has been ported to Public Mobile so i have no cell connection! I have created two tickets. 9 hours ago but no reply in the community private message. No call to my alternate...
I recently lost my phone and need to have it added to the blacklist. I have the IMEI number and everything. Can someone get in contact with on how to proceed. Thank you.
I have added wrong add on. I added usa min Instead canada min. How to switch?
When I try to change my SIM card number I enter it then when I hit save it won't save or change.
I can't seem to make calls or receive calls all of a sudden. I checked my payment and it has gone through, so it's not an unpaid bill issue. How can I resolve this?
I can't seem to send text messages tonight. It shows sending and then eventually doesn't send. Is there a problem with the network
I have one public mobile account with 2 SIM cards. 1 SIM card is for 1 daughters phone number and the other one is my 2nd daughters phone number. Each daughter received an email stating your plan did not renew because we did not receive your payment....
Debit made how to reverseand then select correct one
Hello everyone, I am very surprised to find that my phone number is constantly sending messages to someone else every day. What is the problem with that? Is it normal, or I have to change my phone number?The picture below is an example of the text, i...
Hi, I ported my number from Freedom. Outgoing calls are working (weak receiption) but incoming calls are not working Plz help Noor
Hello, I am public mobile user. I forgot to forward calls when I was in Canada. Please advise what I can do to enable me receive calls or sms when I am in overseas ? Thank you. Have a nice evening. RegardsSiu
I can't forward my calls anymore, I tried to set up call forwarding again, I get an error message MMI invaild, can you fix it?
Hello, I purchased the $30 US Roam - talk text 3 GB data (15 day) add-on package on April 30 and travelled to Alaska for a week. The 3GB US roaming, US messages, and talk are shown in the add-on list in my account. However, I was not able to connect ...
Hello, I am a public mobile user. I am currently in overseas. Please advise whether public mobile has services to receive calls or messages when I am not in Canada ?I cannot transfer my calls as I am not in Canada.Thank you your help in advance.
Hello, I am a Public mobile user, so is my friend. But from Yesterday, I cannot call her, and an automated message is playing, "Your call cannot be completed as dialed, please check the number and dial again, 8B1". After that, the call is automatical...
OK I have an account with Public it works well $25.00 plan. I have 2 sim cards from public the one i use the other still in package. Can I get a second account with new number and just switch between sims.
I accidentally typed '@gamil.com' instead of 'gmail.com' when creating my account, and now I am unable to sign in. However, I need to sign in to pay for my data plan. The plan used to be paid automatically every month, but it wasn't paid this time. I...
I have a15gb data plan and ive only used 3.40gb but ever since friday my data has not been working and idk whyCan anyone help?
How long does it usually take for customer service to respond to an issue? I ‘chatted’ with the bot Simon, and was directed to fill out a request, which I did and have a ticket number. They said they usually respond within a day. This hasn’t happened...
My account was referred by an acquaintance.
For the past few days, every now and then my community account page is in French. Because I barely remember any of my high school French, I need to log out and log in again that reverts the page back to Canadian English. My settings are the same as a...
Tried all the recommended advice, and US roaming just doesn’t work. Basically it’s now saying that it might not work in the US. Lol then why sell me the service??
I recently ended a job with a company where they provided the phone, phone number, SIM, service, etc. I'm basically a free agent. I bought an unlocked Pixel 7 on Amazon so I'm looking for the best place to get my service. Online self-service options ...
Hi, Recently signed up to Public Mobile about a couple days ago now and I signed up online and used my account number from my previous provider (Koodo) for the port of my number. I purchased the public sim at a Koodo Store and did the activation pr...
I recently changed to public mobile and I still cannot receive phone call on my phone
When I make a phone call it says I am out of minutes but I just renewed my account that wasn’t disconnected. It was still active and my dad. It still works but I still can’t make calls. My renewal date is today to renew, but I change the whole plan s...
Hi,Im trying to activate my account and change my plan, but the system won't let me do the payment. Every time I do it says "Ops something went wrong".
Anyone help get me on my accnt
