Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello, I recently upgraded my plan from the basic option to the $39 plan, but it hasn't reflected on my account yet. Could somebody know when the new plan will become active?
Public Mobile is emailing me telling me to activate my already active account. Don't know why this is happening, but it's the 2nd time now.Can a customer service agent stop this from happening?Chatbox to contact customer service agent isn't working f...
I will be using my Public Mobile plan (with sim card in my iPhone) while travelling to China and HKSAR, will I be able to receive calls (talk)/ text messages originated from Canada?
I have my card on my daughters account. I can get into my community to try to get help to have it removed. We cannot get into her community to ask for help. Am I right to understand only a moderator is able to remove or change? Wow that seems silly. ...
My brother has lost his phone but cant sign in to his account to cancel his plan because there is no other way to sign in with his account. It sends a code to his phone but his phone is lost so he cant enter the code. how does he cancel his account?
created public mobile account and cannot log in.- created account with old phone number and was unable to port number over- public mobile created a new phone number and cannot log into my account as a result
Hey there Community!My partner and I both purchased the $65 Canada and USA subscription a few months back, we had just entered the USA a few weeks ago and although we see our phones are in roaming and we can access data, our phones cannot make calls?...
I don't even know where to start. I thought I placed automatic payment in my settings so that this doesn't happen. I've also checked my credit card and I can't see why my payment didn't go through. I can log in, but it brings me back to the home page...
Hello all,Want to know if I can use two add-ons for long distance calls to two countries?For example: One for Australia and one for the US at the same time?Cheers!
anytime i try to pay to resume services, it says that they cannot process my request. why?? it’s not the card because it’s been working for the last 1 year so why isn’t it working now. please help
Hello @CS_AgentI started with public mobile this month and transferred my number from rogers and I have not been able to receive verification text messages or calls from any website since the switch e. This is a serious issue as it is preventing me f...
Hi I am trying to retrieve my credit card information from my last payment as it is a new card, my card was stolen so I need to cancel it! I need the number and CVS digits
Got a new credit card and trying to process my new payment for the month but it just continues to say we cannot process at this time, even though all my credit card info Is correct and up to date.
I don't have the app nor do I want it. I prefer to sign on online.Every single time I sign on it tells me that a message is been sent to the phone. Below this, there is a box that says to check if this is a trusted device. I check it. Yet I still get...
My name is Prem, I have subscribed to a plan using my email ID, xxxxxxxxxxxxxxxxxxwhile purchasing the plan it was showing me that it takes 2 working days to get the sim delivered to my address but later on customer service agent said it takes upto 2...
Did anyone have problems updating an expired credit card? I've tried many times and it doesn't accept my new card. Did you end up solving your problem?Thanks
so I noticed this month my monthly payment has went out 3 times this month. Ive tried to reach out and talk to anyone but it keeps sending me errors does anyone know how to get this resolved. if it keeps happening I might need to delete my plan.
So for the last year I've been having issues with incoming/outgoing calls that have really screwed some life things up! Got it fixed twice before last year but the means was not overly evident (toggled airplane mode, hard reset, updated iOS, etc). Is...
I am in the US and have a 15 day talk and text add-on and text is working well to Canada. I phoned Canada and could hear the other person perfectly but they couldn't hear me. I used +1 in front of their phone number.Do I not need the +1 with my roami...
I am able to make calls, but I have no data service... Data was working fine until yesterday. I have done all the basic fixes, still not working. Any suggestions?
Anyone else having issues trying to submit a ticket? I bought a payment voucher and it keeps saying invalid voucher number and I'm putting it in correctly
I have an unused 2GB one-time data bonus. I was going to purchase an extra 3GB data add-on for an upcoming trip (5GB total). The disclaimer for the add-on says "The change will take effect immediately ... and your current promotions will no longer b...
I need help trying to get my new phone to work with Public Mobile. I put the sim card in and followed directions and it won't connect to Public Mobile. My son checked it and he said it's not locked to another network. So far this phone is totally use...
