Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need to update my address on file and I can’t seem to find any option anywhere. Please advise.
How do I cancel a sim if i brought 2
Hi I just purchased an extra SIM card, and I would like to cancel this purchase (Aug 28, 2023).Please advise. ThanksShahid
How do I cancel my public service subscription?
i need to download the app to activate my new account. just getting a no network message when i try. there is no phone number associated with the sim,think it will be assigned when activated. i am unable to send a support ticket as just get an error ...
Service paid for and verified by MC . SIM card received and installed today and account on hold due to expiry of subscription. I just initiated my account today! I paid $55.37 on Aug 23, 2023 for SIM card ($10) and first month of service ($39.00 /mon...
why was i charged 2 times this month on my visa 28.75 and 25.30
I recently got the CAN-USA plan it says everything will work in both can/us. I clicked the change plan now a few days ago and have reset my phone. My wife got the same plan. We are in NYC now and data won’t work is there anything we need to do? Data...
am I looking at this correct? I renewed by 1gb data, I use it up in about 2 months and I see there is a 30 day expiry now!! Feels like I’m getting bent over on this. basically I’m paying double now. I’ll be changing providers if this is the case....
Wow, PM is a xxxxxxxxx. @ I switched my parents cell over from Telus to PM, and full of regrets. First there is the login loop. Login and it takes you to... the login page! Then when I try to submit a ticket it says "404 not available". Like seriousl...
I don't have access to the email that was originally attached to my phone number and i am unable to open an eversafe id with the phone number as it says that it is already attached to an eversafe id. i just need to update my credit card information ...
Ported my wife's phone # to Telus (big mistake)! Now she would like to move back to PM but not able to set up an account. Any way to clear all the many failed attempts on PM and start from scratch OR is there any way to activate her old account and t...
@CS_Agent I want to sign up for the promo that expires today... It's not available in my Account Page
Getting what seems to be the endless loop as mentioned previously to install App to install eSim and then it wants to send a code to my new tel # to activate but eSim cannot be activated. They have something in the backend during registration proces...
App says subscription failed and to use Customer Support. CAN'T. Everytime I try to sign in to create a ticket, the supposed next window never opens to allow me to continue. Trying to move over from Koodo but if this is the way things work here then....
I got a new credit card, so my auto payment failed to go through on my old card. Now, i cannot simply login to my account and change the card details as i used to. Instead, it takes me to an eversafe page.when i followed through with that, it would n...
So my friend here just activated him in the flash promo 30GB for $40 5G . However the phone only shows LTE and no option in settings for 5G . But when I put his SIM card in my phone (iPhone 14 pro max ) it shows 5G . And oddly enough if I put my Telu...
I have just ported my number from bell to public mobile. My iPhone says that the eSim failed to be initialized and I should contact Public mobile. Help please, I do not have service.
Hi,I was given a referral code from a friend, but it wouldn't work when prompted to enter it. I also tried using the the referral code link that was sent to me by my friend and that didn't work either. I had to move on and activate my new plan with...
Hello, I am quite new to public mobile and bought a 3gb roaming package to the US. Does the roaming package take effect immediately after purchased? Additionally is there any extra charges for using data (ex. Pay per day?) Or does the data just not w...
I got off the line with a member of the TELUS port team.If you're having issues porting your number, and you submitted your port in using your phone's IMEI rather than your account number, that could be why. The IMEI will only work if it was from a ...
Transfer esim to physical sim card
Why won't it update my new bank card?
Hi,I got a SIM card for my wife's phone. I wanted to transfer our land line to it. While setting up the account I selected transfer number. Now it's trying to send a confirmation code to our landline, which doesn't accept texts and I can't log in to ...
Hi team, It's my first post and sorry it's going to be an unhappy one. I just subscribed the $45 30G plan 3 days ago, only to realize there's a $40 30G plan promotion right after I subscribed. I'm wondering if there's a way to switch me to that plan?...
How can i update my auto payment
I currently have a Public Mobile 3G plan that does everything i want here in Canada. However, I will be in the States this fall and would like to get a roaming add on. However, does anyone have experience doing so with a 3G plan? It appears there ...
I subscribed a plan last Friday. When I followed the steps to transfer a line from Telus, I had the activation error. The Chat was closed down since last Friday. i don't know who can help.
Hello I am looking for the porting phone number please, I had this error earlier. Thanks.
I am looking to transfer my PM number to a new iPhone (no change in service providers). Currently setup with an eSIM, looking to transfer to the eSIM on the new iPhone. The transfer process is unable to complete the request and tells me to contact su...
