Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I'm having a problem with a telephone marketing company constantly calling. They use a VOIP system so they're calling from numbers all across Canada trying to get me to sign up to some AI trading platform. I've asked them to stop calling and remove m...
Hello,I've recently returned from the US. I bought a talk add on but I could not make or receive voice calls. My phone should work with VoLTE. Is VoLTE activated for my account?Paul
I have been paying for no service since september. Reaching out online and actually making contact with someone is close to impossible. And when I actually did, all that happened was the agent talked in circles... pretty similar to the whole Public M...
I have 2 friends on 3G plans who have different requirements but the same question. If they switch to a 4G or 5G plan, can they stay on existing (old, better) rewards program?In case it matters, one is on $40/5GB (?) and paying probably $33 (>5 years...
I haven't been here a while, tried to login and it said I had to use an email not a user ID. Which is fine, I used my PM login but now it says I've ranked up to "New in Town" with 0 posts and 1 bravo given (giving that bravo is what triggered forcing...
I began the porting process, Public informed me Rogers had put in a port request that was blocking Public's request. I had Rogers cancel their port request, and then tried to contact Public/Koodo agent. Was messaged a callback was incoming, but no ca...
I am new to public mobile and I believe I already registered my eversafe id but when I try to log in, I get a code sent to my email. I enter that code and the same window pops up saying it sent a code to my phone but I never get a text. I can’t go an...
Due to being locked out for a significant amount of time and still can't log in I tried to get help.... only problem is that my account and community account are now merged so since I couldn't log in to pay for my phone.... I had to make this account...
i recently moved to public from fido. Im not receiving any 2FA/MFA text codes when i try to login to something. I need to access my email to pick up an important order How do I fix this... @CS_Agent
I can’t log into my account as the eversafe is attached to my phone number but I need to change my phone number since the phone number transfer failed and will not work as my old provide account is now deactivated. I need to be able to login so I can...
I don’t know why my eSIM QR code won’t activate. Brand new here, bought a 90 day subscription, applied to transfer number over from Bell in the works, scanned QR code for eSIM from public mobile and it won’t activate. Help please.
Rebooted an iPhone and now it asks for a PUK number which I don’t have to restart using public mobile. I have been with public since 2020it says to login and write a ticket but when I log in with my email and password it sends a 6 digits verificatio...
Just back from Europe where we used an eSIM from Airalo for travel. We have used before and had no problems, but this time even though we turned off the eSIM and turned the PM back on, our phones continued to think we were out of the country. Tried...
Ok. I have used my phone to send not receive calls since getting Public about 3yrs ago from a kiosk in Winnipeg. I live in Steinbach. Since then, a local friend called but said it was long distance from her landline. I thought she was mistaken as 431...
Hi, I ported my Roger’s simcard number a few backs once it was successful I took it out and all has gone smoothly. All calls made to the old phone work, and all new calls made out work. Issue is my iPhone suddenly gave me an error for iMessage saying...
I just changed my subscription from a 1 month plan to a 4 month plan a few weeks earlier than my renewal. My rewards weren't added for my new 3 month plan and I was charged the full price. I should have been discounted around 18 dollars.
Ok, this is the second time this has happened. Autopay pulls funds from my bank to top off the account, ready to renew. Find out the money is still in the Phone acct. & plan hasn't renewed. (Today is the renewal date)What Time does the plan renew on ...
If you choose to get the verification code for a password reset sent to the phone number does it get sent to the phone number registered with eversafe or the actual phone number on the device (when they are different)?Thx.
