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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 950 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29806 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41633 Views
  • 185 replies
  • 29 Bravos

Mobile network issue

Hello I need help as I no longer have any signal at home. When I try dialing it say no mobile networks available. We have 2 phones and had a mobile network, however as of yesterday Sept 25 we no longer have any signal at our address postal e3n4z9 whi...

mparahoo3 by Great Neighbour / Super Voisin
  • 1361 Views
  • 12 replies
  • 0 Bravos

Resolved! Unable to make payment on suspended account

My wife's account has been suspended (forgot to load) and I keep getting and error message when trying to make payment. Error message says "Oops, an error has occurred, try again later". I've tried several times. Any wisdom words Community? Thanks. 

Koombassi by Model Citizen / Citoyen Modèle
  • 703 Views
  • 4 replies
  • 0 Bravos

password reset wont work

cant reset password to login to update payment info.phone doesnt work because i  think card expired   ..

piaskow by Good Citizen / Bon Citoyen
  • 629 Views
  • 5 replies
  • 0 Bravos

Resolved! Activation Deadline

Hello, I have a friend with a phone, and would like to sign her up (refer a freind) and take advantage of the promo that is on until Sept. 30th.... So I need a Sim card... can't get them locally, so ordered 2 online, from here... could whomever is sh...

AlexTait by Good Citizen / Bon Citoyen
  • 1203 Views
  • 10 replies
  • 0 Bravos

Resolved! Credit topped up

Hi I have credited my account with $25 and I can’t use my phone. When I fail 611 there asking for me to top up. But I have $25 on my account. 

Chris1Magraw by Great Neighbour / Super Voisin
  • 387 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't receive PUBLIC MOBILE calls

Hello! I transferred my dads phone to public mobile and everything seems to be good except he can't seem to receive any calls from people on PM only. Others can call him. Any help is appreciated thanks.

nnsnns by Good Citizen / Bon Citoyen
  • 1234 Views
  • 12 replies
  • 0 Bravos

Resolved! Extra data due to Hurricane Fiona

Just wondering if Public Mobile is offering extra data for their EXISTING CUSTOMERS due to Hurricane Fiona?I know that some other cell companies are offering it which would only make it fair to us. I love Public Mobile and would like to be treated fa...

dolphingirl303 by Great Neighbour / Super Voisin
  • 1151 Views
  • 11 replies
  • 1 Bravos

Resolved! Rebate code

I have a rebate code from the family member who recommended Public Mobile to me. I believe she should receive a monthly rebate as a result as well as myself at activation of my sim card. I have received the sim card and am wondering how to apply the ...

PatSchmidt by Great Neighbour / Super Voisin
  • 505 Views
  • 2 replies
  • 0 Bravos

SIM Card Delivery - Impressive!!

On Wednesday Sept 21 2022 I ordered 2 PM SIM cards. Today Monday, Sept 26 2022 they arrived. They were shipped from Archway, 21 Aero DR NE, Calgary AB. A weekend was involved so likely would have been much faster if I had ordered on a Monday. That is...

Missing promos

I’m all of a sudden missing my holiday promos on my account. One was 2 GB and the other one was 1GB.  They were not one time offers. I have been with public mobile for 5 years and the one promo was from my first year. And the other one was from my se...

AH05 by Great Neighbour / Super Voisin
  • 736 Views
  • 7 replies
  • 0 Bravos

Resolved! "NIP code" of minimum 4 digits

Hi,I transferred my SIM card from my old phone to my new one.  Now the phone when I turn it on asks for a "NIP code" of minimum 4 digits.  This is apparently not the phone but the SIM card that is asking for that code.  I have no idea how to get that...

hockeykong by Good Citizen / Bon Citoyen
  • 2681 Views
  • 7 replies
  • 0 Bravos

Resolved! I ordered 2 SIM Cards and none works in my phones...

Hello, I ordered 2 SIM cards, one for my wife and 1 for my son.  Upon reception of the first one, I tried it in my son's phone and after activate, tried it.  Nope.  It continue saying Emergency calls only.  I then tried the card in my phone, no luck ...

PhilLemay by Great Neighbour / Super Voisin
  • 641 Views
  • 4 replies
  • 0 Bravos

Resolved! Returned iPhone

Good afternoon Approximately three weeks ago, I returned an iPhone XR for a refund. I haven’t heard anything back yet and no refund either. I would like to know approximately how long it takes to process the refund. Thank you so much

AustinSeth by Great Neighbour / Super Voisin
  • 369 Views
  • 2 replies
  • 0 Bravos

Resolved! Plan Change

How do I change my plan to prepay?

Gilles23 by Great Neighbour / Super Voisin
  • 856 Views
  • 6 replies
  • 0 Bravos

Phone stopped receiving incoming texts and calls

Beginning two or three days ago, my phone stopped receiving texts and calls. I can still send both texts and calls, just not receive. I have been a PM user for a long time, and all my bill payments are on time, so this is quite random. I have reset m...

jenjen31 by Good Citizen / Bon Citoyen
  • 441 Views
  • 4 replies
  • 0 Bravos

Resolved! Failure to receive Sim card

Ordered andreceived a certified pre-owned phone. Order #305977 but did not receive the free SIM card that was advertised JB 

Johnpublic76 by Great Neighbour / Super Voisin
  • 458 Views
  • 2 replies
  • 0 Bravos

Resolved! No Incoming and Out going Voice Calls

Is there an issue with Public Mobile voice network? I am not able to make any voice call and no incoming calls for days now. Data (internet usage) is sometimes works, sometimes not in the last couple of weeks. I did verified my phone bill is paid up ...

DansGrill by Great Neighbour / Super Voisin
  • 368 Views
  • 2 replies
  • 0 Bravos

Refund of SIM card without refund request

I ordered SIM card online around a week ago. I got an email this morning saying that I will be receiving a refund for the SIM card. I did not request a refund. I am wanting to know the reason for this and I am wondering if I will not receive my SIM s...

KatieCrowther by Great Neighbour / Super Voisin
  • 529 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM card order

I got an email with SIM cards order details.I have already received these cards 2 months ago.

bochuda by Great Neighbour / Super Voisin
  • 361 Views
  • 3 replies
  • 0 Bravos

SIM card

Received offer of 50% online order of SIM right after I submitted an online order.  How do I get my 50% discount

NCAleong by Great Neighbour / Super Voisin
  • 526 Views
  • 4 replies
  • 0 Bravos

Network not registered

Shows network not registered, even after trying restarting, resetting network settings and taking the sim card out and putting it back. Phone recognizes the sim number in settings.

Accessing My Data Add Ons

Good Morning, Due to the storm knocking out power here in PEI, I hit my 5.5 Gig mobile data limit and I'm getting no data whatsoever when I turn off my generator to preserve fuel and my wifi shuts off.  I know my plan renewal tomorrow but I'd rather ...

SmartSelect_20220926-115152_Chrome.jpg SmartSelect_20220926-115125_Chrome.jpg
JeffDoc by Good Citizen / Bon Citoyen
  • 1151 Views
  • 12 replies
  • 0 Bravos

Hurricane fiona

I’m out of data no power need help to communicate can’t add data took my money out of account for storm in power outage area till Wednesday night plz help

jana8999 by Great Neighbour / Super Voisin
  • 518 Views
  • 5 replies
  • 1 Bravos

Resolved! PAYMENT ISSUE

My renewal date is 26th of the month. I bought and started a US roaming package on the 23rd. I returned to Canada on the 25th. I received no “heads up” text about renewal on the 25th as usual. I’m on auto payment. This morning (26th) my account said ...

jasonevans by Good Citizen / Bon Citoyen
  • 1016 Views
  • 9 replies
  • 0 Bravos

Resolved! Does Public support wifi calling now, 9/2022?

On a Public website it said:"At this time Public Mobile does not support this functionality.  That being said, your phone may have features that will allow you to call someone using wifi or cellular data."  I'm not sure what date it was posted, but i...

kapukanan by Great Neighbour / Super Voisin
  • 7706 Views
  • 17 replies
  • 1 Bravos
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