[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Call forwarding to PM phone on Canada-U.S. plan
If I have a phone forwarded to my PM number and I am in the U.S., does that phone occur long distance changes, even though my number is registered in Canada?
My phone says my sim is Unregistered, not sure why this happened all of a sudden
Today was using my cell, hung up from one call, tried to make another, 6 hours later I'm here still with zero service, I'm disgusted
My account
Just opened acct. Waiting for sim to activate. Once that's done when do I change my cell number. Just moved to ab from ont
Resolved! Porting in 2 numbers from Rogers
Hi all,I'm looking to port in 2 numbers, a primary and secondary.I understand I'll need 2 accounts.Should I port in the secondary line first? Or the primary? Does it matter?
Resolved! Why can't I log in to my old community profile?
Since the system changed I can't log in to my old community profile and it made me create this one. How do I get my old profile back? I've tried everything and couldn't login even though it said it exists when I tried to recreate using the same nickn...
Samsung A54 5g compatible?
Seeing as we no longer have a compatibility checker. Would anyone happen to know if the Samsung A54 5g or A53 versions will work on public networks without issues? I'm purchasing brand new from a shop and want to make sure before I buy either of thes...
Severe issues with my service since day 1
I signed up online for your 60gb plan and downloaded a esim to my phone. Since day one when you call or text my number my phone would never ring. If you called it some lady with an India accent would answer saying this number was hers. It's also tel...
Re: Subscription expiration
Hi @DeePete how did you solve the problem? I'm experiencing exactly the same issue, credit card is valid, but it says that my registration has expired and won't let me pay (same error message as you). Thanks!
Keeping Account & Number with Lost Phone
Hi! I recently lost my phone- I've bought a new phone and have a new public mobile sim card. How do I get started with my new phone if I want to stick with my current plan and phone number?Thanks!P.S I haven't canceled my current plan or reported the...
I accidentally linked my sim to another email account
I am new to public.I received my SIM in the mail today.I got confused with the setup and synched my SIM to another email account. (It's a long story why I have 2)However the SIM is synched to not the account I paid 3 months for.Please help me I canno...
Resolved! Haven't received sim card
Ordered a sim card 7 days ago but until now have not received yet. How many days still to wait?
Email code
I can’t login to the app with the email code it keeps saying it’s wrong
New activation rant
Why all these "new activation only" plans? Not cool PM. I remember you used to be cool.
Resolved! service not working
ported my number however public mobile sim inserted and no network shows up. tried to power off and restart my phone too. what should I do?
Can't send or receive pictures in sms
What settings to get pictures or send pictures..I get txt messages.Is there a setting to change??Or is it public mobile data not working correctly
Resolved! Remove and reinstert SIM
Hello,Since I have used an other SIM card than the PM's in Europe and I returned to Canada I am getting this message (see below). I tried Apple CS and it was suggested to contact my provider.Please advise.The phone is an iPhone 6S.
Resolved! International minutes bonus
Hello all, I have 500 international minutes bonus. However when I call it says I cant take this call. Thanks
Mexico?
Can you please tell me if I can get an add-on for Mexico and if so how much and what does it cover?
update credit card
Hi, I'm trying to update my credit card information. but when they send me a verification code, they are sending for a different number that ends with ******427My phone ends with ***4251So I'm not able to access
My account
How do I go to my account
Resolved! September rewards and badges?
HI All, Was it just me, no Sept rewards amount and no badge yet?
Resolved! Billing texts
I am no longer receive texts for payments or successful payments. Had something changed?
Resolved! Esim
My phone got reset thanks to my child and I guess I need a new Esim but can not find where to buy it? Help!!
subscription
I have 3 phones on my subscription. My phone number should be the prime, but it is not. One of the secondary phones is on my account as the prime number. I can't find any way to change this. I am also getting text messages on my phone saying that the...
Credit card renewal
How do I let public mobile know that my credit card has been renewed in order for them to charge my payment to it again?
Resolved! Samsung Galaxy S21 Plus compatibility
Is Samsung Galaxy S21 Plus phone compatible with Public Mobile?Thanks
Why can’t I post or log in to my account?
On an iPad Air 1. Thanks
SMS code
I am setting up a phone for my elderly aunt, transferring her landline to the new cell phone.The problem is that the landline is unable to receive the SMS code by text. Is there another way to receive it?
Resolved! I lost my phone, how do I replace my SIM card ?
Hi,Can I buy a SIM card from a local sell point ?Since the IMEI has changed, how to make sure I keep my phone number ?Thank youLudovic
long distance International
i called the 611 number to make a long distance call to Europe. how can I see if they charged me by the minute or the 15$ pacakge for 300 minutes.
