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Sign in problem

Felixbthe1
Model Citizen / Citoyen Modèle

Site is having problems with signing in with new password.. keeps asking for code and won't let me sign in to see my account

6 REPLIES 6

Felixbthe1
Model Citizen / Citoyen Modèle

I finally got in, thanks Rick.

rickywangca
Great Neighbour / Super Voisin

Public Mobile website has been slower, but just try both options of SMS and email and be patient, should work.

tanmayjain0302
Good Citizen / Bon Citoyen

public mobile changed their website so that it keeps redirecting to a new link with telus and that is the reason this problem is happening. 

softech
Mayor / Maire

 @Felixbthe1   did you click to receive the code on email or sms?  Try both options and see where ways you can get the code

 

If you did and never receive the code, please open ticket with PM Support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

 

will13am
Oracle
Oracle

@Felixbthe1 , login to the self serve uses 2FA.  A code is sent either via SMS or email and it's required to complete the login.