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Problem in activating simcard

mo2006kh
Great Neighbour / Super Voisin

Hello 

I have activated a simcard but i received this message

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided.

 

4 REPLIES 4


@BKNS27 wrote:

@mo2006kh 

Be patient and wait for the CS_Agent to contact you.

If you have the account number of your previous carrier would help 


Although the text message about porting does say that, Public Mobile often will not contact the customer. The customer is very likely going to have to initiate that contact.

BKNS27
Mayor / Maire

@mo2006kh 

Be patient and wait for the CS_Agent to contact you.

If you have the account number of your previous carrier would help 

Dunkman
Oracle
Oracle

@mo2006kh 

If you have not received a phone call yet, I will private message you the Telus porting number.  This phone number is only used for porting issues.  Not sure when they stop working though.  Might need to call tomorrow morning if things are not fixed by then. 

 

Here is some more information

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

 

 

Remember
Model Citizen / Citoyen Modèle

@mo2006kh 

open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot. themwill fix it for you.

type: Contact Us and Other 
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.