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Cancelling the plan

Great Neighbour / Super Voisin

I am trying to port my phone number to another provider. There seems to be a delay on your side!


Mayor / Maire

@Olena25 - is that what the new provider said? If they told you to come to public mobile what did they say the issue was?

If your account is still Active with Public and if you did not receive any information from your new provider about what could be delaying anything, best to check with them. As the new provider should be handling the details for the new port.

Model Citizen / Citoyen Modèle


contact the new provider to check it for you, if you answer to sms yes it'e will be within 10m to 1hr the port out.

@Olena25 wrote:

Yes, I did

Number transfers can take up to 2 hours to complete.  

Hi @Olena25 are you receiving regular text on your PM account without problem?  You just bot receiving the PAT text?  How long so far since you replied YES?

Great Neighbour / Super Voisin

Yes, I did

Mayor / Maire

Is this account active? Did you leave this sim in to confirm the transfer text within 90 minutes of attempting?