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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1356 Views
  • 22 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29965 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41784 Views
  • 185 replies
  • 29 Bravos

Resolved! How to switch from Fido to Public Mobile

Good dayI've found no solution to switchmy current number of Fido to Public Mobilethings on Public Mobile website, kindly assist with live link to do it? Thanks a lot

TeresaDAO by Good Citizen / Bon Citoyen
  • 5152 Views
  • 14 replies
  • 0 Bravos

Resolved! Signing in

I’m trying to pay my husbands account but I’m not receiving a security code

Msbaseball1 by Good Citizen / Bon Citoyen
  • 1164 Views
  • 15 replies
  • 0 Bravos

Resolved! Activation and linking to my iphone?

In my setup | cellullar | add a plan | how do I enter the following questions:- what is activation code and where can I find it?- Is PM's SM-DP + Address = "sp.mb.com"- What is my confirmation code?Currently I get use the cell phone only Thanks for y...

stanctsai by Great Neighbour / Super Voisin
  • 1208 Views
  • 6 replies
  • 0 Bravos

Phone number transfering problem

 I moved my phone plan from Virgin to the public mobile. Yet, my phone number is not transferred. What should I do?  

Alix2011 by Great Neighbour / Super Voisin
  • 385 Views
  • 4 replies
  • 0 Bravos

Resolved! Trying to change plan

I have a 3g plan and im trying to upgrade to a 4g but when i click on change plan the 4g plans are not being offered to select

Ddwa by Good Citizen / Bon Citoyen
  • 577 Views
  • 5 replies
  • 0 Bravos

Phone won’t call or text

My phone won’t let me call or receive calls or text out or receive texts… something on your end… sim card? or something else… account is still active… i tried it in another iphone and still won’t work. thank you…

gvickery by Great Neighbour / Super Voisin
  • 260 Views
  • 2 replies
  • 0 Bravos

Change email

My email address got deleted and I have to put in a new one to my account. I had to create a new account to be able to access the community to try and get help

1newfie by Great Neighbour / Super Voisin
  • 374 Views
  • 2 replies
  • 0 Bravos

Resolved! My account

Sorry, I requested my credit card provider, not CIBC, to arrange for refund of the duplicate charge. Tried pwd reset again unsuccessfully.It’s a vicious circle: I can’t sign on to my account to see what’s wrong, also *611 asks us to go to self serve ...

antkoo by Great Neighbour / Super Voisin
  • 330 Views
  • 2 replies
  • 0 Bravos

account login

I have a second account I cant log in to

kendixon by Great Neighbour / Super Voisin
  • 254 Views
  • 1 replies
  • 0 Bravos

$35 3G Plan

Hello All, A month ago I signed on to the $35 3G Plan. This was set up that you received 2.5Gb of data and an additional 0.5Gb if you went on auto-pay. There was also  2Gb Bonus data a month added as long as the account was active. Needless to say, a...

JohnE23 by Good Citizen / Bon Citoyen
  • 798 Views
  • 8 replies
  • 1 Bravos

Resolved! Pwd reset failure

I was charged twice for an add-on a few weeks ago and requested CIBC Costco to ask Public Mobile for a refund of the duplicate charge. Btw, my account is topped up automatically every month.why would Telus deactivate my account for no reason?Getting ...

antkoo by Great Neighbour / Super Voisin
  • 496 Views
  • 3 replies
  • 0 Bravos

Changing plan - pay only the difference?

I have the $25 plan but will be travelling in Canada this month and know that I will need more data just this month.  I am 1 week into the billing cycle. If I change to the $35 plan today, will I just be paying the difference (i.e. $10) or will I nee...

philipstang by Great Neighbour / Super Voisin
  • 384 Views
  • 4 replies
  • 0 Bravos

Data add on

I added more data to my plan but it has t showed up in my account 

Ljh by Great Neighbour / Super Voisin
  • 499 Views
  • 4 replies
  • 0 Bravos

CANNOT SUSPEND MY ACCOUNT!!!! (Using Lost/Stolen)

How do you suspend an account in the NEW Redesigned Self-Serve? When I highlight the Lost/Stolen dropdown menu, I am presented with a prohibited Ø symbol under my cursor and cannot click it. BTW, I was doing this at 4 am on the account Renewal date, ...

data problem

I can't use my data.when I checked my account,i found my plan is changed.my plan is $25 (with 1G data) ,but on my account there isn't any data in my plan.that's why I can't use any .I'm sure thatyour system has got problem.It's my second time that my...

hl1tdr8504 by Great Neighbour / Super Voisin
  • 589 Views
  • 6 replies
  • 0 Bravos

Resolved! SIM card not working

My phone stopped working a week ago. The phone itself works, but I can’t send or receive texts or calls and can’t access data. Swapped the SIM card with my moms and hers worked fine in mine but mine didn’t work in hers, so I believe the SIM card is b...

BecksJen by Great Neighbour / Super Voisin
  • 644 Views
  • 4 replies
  • 1 Bravos

Resolved! Pwd reset inability

I have the same problem as GCD (Good Citizen) and I’ve spent the whole afternoon trying unsuccessfully to reset my pwd. same error message. unable to call from my cell phone unable to receive calls or text messages *611 does not workAbsolutely frustr...

antkoo by Great Neighbour / Super Voisin
  • 472 Views
  • 3 replies
  • 0 Bravos

Resolved! eSim

Does public mobile offers eSim?

aranade1 by Good Citizen / Bon Citoyen
  • 3267 Views
  • 14 replies
  • 1 Bravos

Loss of Rewards using Lost/Stolen glitch

@J_PM and the rest of the community.... I am gobsmacked that I am posting about this again after getting a resolution over two years ago but I have had some resistance over that time period getting rewards applied for the bf who has lost, found, lost...

Resolved! Credit card

How on the world do u change  ur credit card when it has expired n u get a new card. My phone  is disconnected cause this thing won't let me change my card.. It's slower then death n takes forever  to load. It's super annoying.I need my phone yet I c...

laceydawn81 by Great Citizen / Super Citoyen
  • 1054 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan not working, can't log into account, can't submit a ticket

Suddelly my plan is not working, each time I try to make a call I get a message "sorry we can't complete your call." I also can't log into my account as it says the password is wrong, I try changing it but it says "sorry there was an error resetting ...

GCD by Good Citizen / Bon Citoyen
  • 1494 Views
  • 15 replies
  • 0 Bravos

Resolved! Determining area code before signing up

I am considering joining Public Mobile as a new customer.  I have a new phone. I live in Qualicum Beach, BC on Vancouver Island. I will need a new phone number  Is there a way to determine before signing up what area code will be available? I would p...

Mdqb by Great Neighbour / Super Voisin
  • 1090 Views
  • 7 replies
  • 0 Bravos

Two-Factor Authentication Feature Request/Suggestion

It's great they've added two-factor authentication (although only via SMS & email from what I can tell, not a dedicated Authentication key). However, it's incredibly frustrating using desktop to sign-in, and then choosing email, only to not be able t...

Resolved! Emails not transferred to new phone

I had an old phone Samsung S8+ and just got a new phone Samsung A53.My phone company Fongo, VOI, will not be providing services after July 2022.  We have a phone number for our land line for the past 35 years so I wanted to keep that number.  So I wa...

NaomiManickam by Good Citizen / Bon Citoyen
  • 2789 Views
  • 25 replies
  • 1 Bravos
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