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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Porting out

My 250mb $15 plan is no longer sufficient and I’ve decided to get a plan with a larger data bucket. PM isn’t really competitive when it comes to large amounts of data, but the rewards are nice. So I found another telecom that’s good for me. Anyways o...

Community Threads

Why are all of the threads showing as read? Not bolded like usual? I know I have read some but not all of them!

Resolved! By an add on online

My problem is that I bought my SIM and my account in a shop in Charlottetown while I was staying in a hotel there. The hotel‘s address was signed in by the salesperson because my original address is a German one. Now I can’t buy any add-on by credit ...

Resolved! SIM card blocked

Hello,I have bought a SIM card last month and the seller did give me any information about the online registration. My plan expired on the 19th and yesterday I went to a shop to pay for a new plan since I was not able to register on the website to ma...

I am sorry, I have waited for 3 weeks and I cannot wait any more for the sim card :(

Is it possible for you to check why the delivery is soooooooooo slow please? I will order https://www.amazon.ca/Activated-Public-Mobile-Canada-Talk-Text/dp/B08FKK7KPC/ref=sr_1_2?crid=3CVOFTY1IW2KU&keywords=public%2Bmobile&qid=1653259583&sprefix=publi...

Resolved! Transfer number from Ontario to alberta

hai, I'm planning to transfer my number from Ontario to Alberta, any idea if I can get the same phone number?

Resolved! I have two accounts. I cannot access the second account to see how much data and phone minutes I hav

Calls to my number asks to enter mailbox number

All calls going to my number are being answered by the Public Voicemail system first asking to enter the language I would like to use then asking to enter a mailbox number.I attempted a reset of the voicemail password on the website but still same th...

Trying to set up auto pay or register credit card

Trying to set up auto pay or register credit card. I checked with the credit card company they stated it was something on your end. Its a Canadian Tire Mastercard. Another issue is when i first signed up for your service i used my Mastercard debit wh...

Resolved! Service

I'm in Lindsay Ontario. When placing a call says not registered on network. When texting says no signal found for mobile networks

Resolved! Outage

Anyone else getting the message "Not registered on network" message when trying to make a call?This is happening on all our phones here, 3 of them.

Resolved! Double charged

My credit card expired and I've entered my new card today and the credit card shows $40 charged twice in less than 2 minutes.Can you please help me? Also it prompt me to change my login in password. I did and now my account doesn't work it keeps sayi...

Resolved! overpayment

hello, I was looking for an option to buy MB and it turns out that I was charged 2 payments, one for 16 dollars and the other for 22, I activated my 5g to have internet and it turns out that it doesn't work, they can refund the money for the 2 purcha...

Resolved! Port out of public mobile

I want to port out of public mobile.As I want to keep my cell number same. Let me know the procedure please

Resolved! How can I use my add on data.

I consumed my monthly data limit and I have to tap my available add on data but I could not get it. Please advise.

Resolved! Plan change without Notification

Hi Public Mobile,Fed up with your service after three years now. My plan is a old one which had unlimited canada wide calls, unlimited international texts & 4GB of LTE data for $52. Yes i have LTE as i am old customer, suddenly my plan shows now unli...

Resolved! Cellphone

I had to change my credit card and I had London Drugs notify public mobile on20May and my account was due on21 May but I keep getting messages that my account t has been suspended but it should not be

Resolved! Buying online Voucher payment

I paid for voucher online ...money got deducted but it's say payment got declined on the app

Resolved! Account Double Charged on Sign-up

I just signed up for service yesterday and when I checked my bank account this morning it shows I was charged the plan fee twice. I tried to submit a ticket the normal way but kept getting an error. Please assist asap. Thank you.

Cannot make call to some numbers

I cannot make call to certain number like 1855.., not all number, it looks straightly blocked some phone number. Because I can make call through other phone, just cannot by public mobile?

Resolved! if i stop paying can i use my bonuses

i am switching over to a new company in the next few days and i dont want to buy another full month. If i cancel my card before i am charged, can i use all my bonuses until i get my new plan?

Resolved! Stolen Phone

Help, my phone was stolen and Im really not sure what to do. I cannot locate it on find my device but I have reported it stolen. Is there any way the carrier can track this for me?

Resolved! Cancel Autopay

Hello, When I set up my PMobile account, Autopay was turned on automatically. However, it was stated that I could switch this off by going to my self-serve account. I've gone to the latter account, but I can't find how to cancel Autopay. How do I do ...

Resolved! I need to find my puk number

I need to find my puk numbers and my sim is locked

Resolved! Credit card

How come it won’t show me my whole credit card number and just the beginning and the last 4 numbers why not show me the whole credit card number I’d like the whole thing to show my credit card number since it’s only me who’s using it

Resolved! Plans change

i changed my plan, i got charged twice, my connection extremily slow, after 1day i cancelled my new plan and didnt get creditany way to speak to human to solve this problem please please need help

Resolved! About stop service

Hi there,I wanna stop the service how can I do the next step? Samuel

Resolved! International Roaming

Hi Does Public mobile offers any international roaming for 10 days for UK?

Missing incoming text messages now and then

Hi team, I'm having trouble receiving incoming text messages. Randomly I'd receive some and not receive some others. No pattern really. I tried switching to a different app, but that didn't solve the problem. Any recommendation? Thank you so much.

Can't access data

Hi folks,I still have some data in both my monthly 250MB data plan as well from 200MB additional data add-on I purchases. Yet my data usage on my mobile stated 0B and can't access the Internet anymore using my data plan. I tried resetting network on ...

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