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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11103 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22048 Views
  • 181 replies
  • 24 Bravos

Resolved! Plan

Is there a way I can add family members to my current plan ? 

radiantmoyo by Great Neighbour / Super Voisin
  • 638 Views
  • 6 replies
  • 0 Bravos

Resolved! Bonus 2 g data

I did not get the bonus 2 g of data and I entered the code. Can I get this please?

angiesim by Great Neighbour / Super Voisin
  • 879 Views
  • 9 replies
  • 0 Bravos

Resolved! Can I get a plan with 40-50GB/month through Public Mobile?

I would like to get a plan with 40 - 50 GB per month for the summer since I will be travelling and need to still go online for some zoom meetings for courses I am taking.  Am I able to get a plan this large without paying $15/ 1GB as an add on (which...

cdavis224 by Great Neighbour / Super Voisin
  • 716 Views
  • 7 replies
  • 0 Bravos

Persistant text ads

My wife has a LG flip-top phone and keeps receiving the message displayed in the .jpg  message.  The message is received up to 10 times a day .... very frustrating and annoying.Is there a way to block or trace this call?  I have traced the phone numb...

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Demas11 by Good Citizen / Bon Citoyen
  • 592 Views
  • 13 replies
  • 0 Bravos

Resolved! Plan change

Hey I'm looking to upgrade my plan from the $45 to $50, I'm wondering if anyone knows whether or not your rewards transfer over when you change plans? Because currently I have 5 referral code rewards so I'm saving $5 per month right now. If I change ...

Turnover55 by Good Citizen / Bon Citoyen
  • 634 Views
  • 5 replies
  • 1 Bravos

Dumbphones recommendations?

Looking for a PM-compatible dumbphone. I have a smartphone which I'm very happy with, but I want to buy a dumbphone which I can bring on walks to totally disconnect from the internet but still be contactable in case of emergencies. Ideally it would h...

bumblebee by Good Citizen / Bon Citoyen
  • 1624 Views
  • 17 replies
  • 0 Bravos

Google App issue

All of a sudden I have the notice flashing up for a millisecond "Goggle App keeps stopping". Its so fast it took me a few minutes to figure out which app is the issue. Tried rebooting. For the moment I have disabled it the settings and have cleared t...

US roaming problem

I purchased US roaming today. The money was taken from my account but the roaming wasn't added on. Can't use my phone at all now. What do I do??Ken

Greyhair by Great Neighbour / Super Voisin
  • 533 Views
  • 10 replies
  • 0 Bravos

Resolved! Province coverage

I’m in Ontario but will be travelling to Quebec. Will I still be able to make calls and text from another province? I’m on the $40 4.5gb plan currently. 

TravisPrez by Great Neighbour / Super Voisin
  • 369 Views
  • 2 replies
  • 0 Bravos

Resolved! Re: Transferring or Changing your Phone Number

I moved mobile phone service from public mobile to shaw and I want to keep my phone number xxxxxxxxxxxxxxx.I reported it shaw customer service.  Shaw customer service told me I will get a confirmation message from public mobile. At that time, I made ...

kwak by Great Neighbour / Super Voisin
  • 617 Views
  • 3 replies
  • 0 Bravos

International picture txting

I'm on the $25 plan.  Why can't I send pics to Australia and NZ? I turn my data on to do it but to no avail Do I need to get a different plan? 

Mims by Good Citizen / Bon Citoyen
  • 549 Views
  • 10 replies
  • 0 Bravos

no signal

hey i was with bell and i just create an account with public mobile and activate my public mobile sim card...i enter my public mobile sim card in my phone and no signal...i cant call or text

shorty1 by Good Citizen / Bon Citoyen
  • 951 Views
  • 21 replies
  • 1 Bravos

Resolved! Block porting / Require verbal confirmation

While I maintain unique passwords & security questions across my online accounts, I would like to add the security of NOT allowing my number to be ported without my verbal confirmation. Does Public Mobile offer the option of requesting a verbal confi...

Sandy_C by Great Neighbour / Super Voisin
  • 570 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM card swap

I DESPERATELY need help to get my SIM card swapped with my also active phone #, I’ve been without my cell phone now for 4 DAYS, and public mobile self serve is not allowing SIM card swap at the moment, PLEASE HELP!!!

1277 by Great Neighbour / Super Voisin
  • 524 Views
  • 3 replies
  • 0 Bravos

Resolved! account number

Hi, I need my account number associated with ********** EDITED BY ShawnC13: removed phone number

sinasmart by Great Neighbour / Super Voisin
  • 530 Views
  • 4 replies
  • 0 Bravos

Resolved! Transfer number

How do I transfer my number to another provider 

Jonathan31 by Great Neighbour / Super Voisin
  • 882 Views
  • 4 replies
  • 0 Bravos

Resolved! Data usage metering is wrong

Recently my data usage increases dramatically. Under same internet activity, 1G was enough before but now I changed to 3G plan and 3G was used up in 1 week.Anyone has the same case?

JoggingFish by Great Neighbour / Super Voisin
  • 563 Views
  • 8 replies
  • 0 Bravos

Resolved! Re: Disconnected Cell Phone

I’m trying to get my mother’s cell reconnected. I pay her bill every month through preauthorized payments. But when I got a new card back in February it never updated the new card info and now her phone disconnected. I never got any emails so I must ...

lesliekdawson by Great Neighbour / Super Voisin
  • 770 Views
  • 5 replies
  • 0 Bravos

Resolved! Samsung Galaxy Neo 5 text works but not phone calling

My boyfriend just switched from Fido to Public Mobile last night to his Samsung Galaxy Neo 5.  They never sent and sms to his old account before activating.  He can receive and send texts but the phone calling is not working.  His phone is vital to h...

sjbjoat by Good Citizen / Bon Citoyen
  • 1616 Views
  • 29 replies
  • 0 Bravos

Resolved! porting the number

We have tried to port my number but it is not working. Any ideas how to make this happen 

boreboy1 by Great Neighbour / Super Voisin
  • 765 Views
  • 15 replies
  • 0 Bravos

Resolved! Changed number - now phone can't make or receive calls

Hello, I have used public mobile for several years and changed my phone number last night using the self serve function on the website. First, I selected a phone number that was still linked to another person (when my boyfriend called that number, so...

Camona by Great Neighbour / Super Voisin
  • 710 Views
  • 6 replies
  • 0 Bravos

Resolved! Re: My service is not good working

activated it  last week -i could phone out -but did not receive any incoming calls all went to voice mail -today can't even call put

terryjhatt by Great Neighbour / Super Voisin
  • 537 Views
  • 5 replies
  • 0 Bravos
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